Ontario Security License Reviews 486

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, highlighting the ease of navigation, clear organization, and the ability to learn at their own pace. Many found the courses informative, well-structured, and effective in preparing them for their objectives. The service is often described as excellent, with many appreciating the smooth processes and the helpfulness of the staff. However, some customers also noted issues with response times and customer service, with a few experiencing delays in receiving confirmation emails or encountering unhelpful agents. A small number of people reported difficulties with website navigation and technical issues during exams, while others expressed dissatisfaction with the support received for specific inquiries.

What people talk about most

User experience

People report positive experiences with the user experience. Many customers found the process simple, easy to... See more

Service

Users describe positive interactions with service. Customers frequently praise the professionalism,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being kind,... See more

Response time

Customers had ambiguous experiences with response times. While many reviewers praised the quick responses,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the helpful, supportive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great course and customer support. Shout out to Sam. Beware of the Serco (the company in charge of running the exam) they have STRICT rules in regards to the examination and kick out anyone from... See more

Company replied

Rated 5 out of 5 stars

I had An incredible experience with OSL TEAM . All are very helpful . Prices are reasonable . Very helpful . I am satisfied with their service . Especially Sam & Jagriti Helped me to go throug... See more

Company replied

Rated 5 out of 5 stars

I had an excellent and very clear training. Everything was easy to follow online and you can clearly track your progress all the way until you receive your license. It’s very motivating and well organ... See more

Company replied

Rated 5 out of 5 stars

I had a great time using this website. It is easy to navigate and they have multiple options to learn. Like video or reading at your own pace. I highly recommend this to anyone interested in learning... See more

Company replied


Company details

  1. Security guard service
  2. Training Centre

Written by the company

Do you want to become a security guard in Ontario? OntarioSecurityLicense.ca makes it possible! Prepare for your security guard license exam with Ontario's top online training course. Master industry laws, regulations, and best practices at your own pace from the comfort of your home. Enjoy comprehensive exam prep materials and job placement support to jumpstart your career.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

486 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Everything

Everything. You guys should keep up the good work.

8 April 2026
Unprompted review
Ontario Security License logo

Reply from Ontario Security License

Thank you Ikenna for the kind words! Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

Great experience

Great experience - clear guidelines, easy to read and understand and very very fast.
Keep it up. Wonderful service.w

8 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Catherine for sharing your positive experience. Good luck with the next steps!

Ontario Security License team.

Rated 5 out of 5 stars

Transparent service and higher…

Transparent service and higher accountability for there clients in providing them best experience . I Would recommend Ontario security license to my peers.

2 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Kevin for your thoughtful feedback! A high quality student experience is a priority for Ontario Security License. Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the OSL team while completing my security license requirements.
The team was extremely helpful and supportive throughout my process. I completed my 40-hour training, submitted my background check, and provided my CPR certificate as required. However, there was a significant delay in receiving my TCN number from the certification team, which took more than two weeks. During that time, I tried calling and emailing but did not receive a response.
Despite this situation, the OSL team stood by me and supported me every step of the way. They followed up on my behalf, apologized for the inconvenience, and even arranged another CPR class for me to ensure my process could move forward. Their professionalism and dedication made a stressful situation much easier to handle.
I am giving a 5-star rating only because of the OSL team. They are very kind, supportive, and responsive. They usually respond within one day, and even if you call and they miss your call, they make sure to call you back. Their quick response and genuine care for students really stand out.
I would especially like to thank Sam for her outstanding support. She was patient, responsive, and truly committed to helping me succeed. Her assistance made a big difference in my experience.
Overall, I truly appreciate the efforts of the OSL team and would highly recommend them to anyone pursuing a security license.

3 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Sneha for sharing your experience. While we are glad you had an overall positive experience, I would like to apoligize for the delay you faced with your TCN.

However, please note TCN delays are usually caused due to a delayed verification of a CPR certificate from the provider diretcly. This can be due to various reasons, although our team continuously follows up to expedite the process.

Thank you once again for using our service, wishing you all the best with the next steps!

Ontario Security License team.

Rated 5 out of 5 stars

My experience at Ontario Security Licence 03/30/2026

At ontario security licence the interaction was very good .They
are very patient and understanding .

3 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Caneth for the kind words, I will ensure the customer service team receives your review. Wishing you all the best with the nest steps!

Ontario Security License team.

Rated 5 out of 5 stars

Excellent support and easy step-by-step process

Ontario Security License.ca made the whole process simple and easy to follow. The website clearly explained each step, which was really helpful as a first-time applicant. The study materials were well organized and gave me the right preparation for the course and exam. I also had a good experience with customer support — they were quick to respond and very helpful when I had questions. Overall, it was a smooth and professional experience, and I would recommend it to anyone looking to get their Ontario security license online.

2 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Pema for the feedback! We are glad to hear the process was simple & clear for you, and we truly appreciate your recommendation!Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

Professional agents understand the…

Professional agents understand the issues.

2 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Ivan for your feedback; good to hear our agents could understand your concerns and provide the support you needed! All the best!

Ontario Security License team.

Rated 5 out of 5 stars

The content was easy to understand and…

The content was easy to understand and also the support was always available when needed

8 March 2026
Ontario Security License logo

Reply from Ontario Security License

Hello Ezekiel, thank you for the review! Glad to hear you found the course useful & received appropriate support. All the best!

Ontario Security License team.

Rated 4 out of 5 stars

short

short, sweet, to the point and fast, little expensive

6 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for the feedback Charles! Wishing you all the best with the next steps.

Ontario Security License team.

Rated 5 out of 5 stars

Excellent service

Excellent service, I would recommend everyone, who needs to have a background check hassle free in minutes.
Thank you for your prompt service.

5 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for the feedback Sohail! Glad to hear you had a postive experience.

Ontario Security License team.

Rated 4 out of 5 stars

Super efficient

Very responsive. Received my information in no time.

2 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for the feedback Rylee! Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

Thumbs up!

Easy to follow instructions and fast results

4 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Jonathan for the review! It's good to hear you received the appropriate support.

Ontario Security License team.

Rated 5 out of 5 stars

Process of work

This process is very fun and i cant wait to be a guard

3 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Liam for your feedback! We’re glad you’re enjoying the process and love your enthusiasm. Best of luck on your journey to becoming a guard!

Ontario Security License team.

Rated 5 out of 5 stars

Very fantastic work

Very fantastic work

1 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Samuel for the review! Wish you the best of luck.

Ontario Security License team.

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