ON THAT ASS Reviews 77,801

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, often highlighting the durability and comfortable fit of the boxer shorts. Many appreciate the unique and fun designs, finding them appealing and well-made. Reviewers also often mention the softness of the material and the overall pleasant wearing experience. However, some people were dissatisfied with aspects of the product, particularly the sizing, with some finding them too tight or inconsistent. A significant number of customers also expressed strong negative sentiments regarding the subscription and cancellation process, citing issues with unexpected charges and difficulties canceling. Billing discrepancies, such as charges after cancellation or for products not received, were also frequently mentioned.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, fit, and comfort of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional quality... See more

Subscription

Clients share negative opinions on subscription. Many reviewers report that canceling their subscription is... See more

Payment

Consumers find payment to be a source of significant dissatisfaction. Many reviewers report being charged for... See more

Cancellation

Customers had negative experiences with cancellation. Many reviewers report difficulties canceling... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Don’t get me wrong, the boxer shorts are great,the problem lies in the loyalty shop,it is an absolute joke,there is never anything worth while in stock and you can’t contact them to ask or complain.as... See more

Company replied

Rated 3 out of 5 stars

I really like the socks and boxers. However, the quality of both has declined significantly; the fabric of the boxers is quite different from what it used to be and the prints fade quickly. The size... See more

Company replied

Rated 3 out of 5 stars

The quality is exceptional but the size isn't. I always have large and these have been sent as large but they do not fit me. Otherwise I love them

Company replied

Rated 4 out of 5 stars

The boxers fit well and the design is the least garish of the non-plain ones. I've cancelled my membership as they don't have a fly which I personally prefer and that isn't made clear in the product d... See more

Company replied


Company details

  1. Men's clothes shop

Written by the company

ON THAT ASS is a boxer shorts subscription service for anyone who doesn't want to wear boring boxer shorts anymore. Every month we deliver a brand new pair of boxer shorts with unique design to our members.


Contact info

3.2

Average

TrustScore 3 out of 5

78K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Scam.

Scam.
They dont make it clear enough that you are paying for a subscritpion and not just get a free item.

25 April 2026
Unprompted review
Rated 1 out of 5 stars

They obliged me with a mo they payment…

They obliged me with a mo they payment and I did not do that
Every month they charge me 12 euro 99 and I never signed a monthly contract 😡😡😡😡
People be verg careful from this scammers

26 April 2026
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hi Talel,

Sorry to hear about your experience.

We would like to look into this for you and clarify the situation. I have sent you a request through our system asking for your account details, so we can locate your account and check the memberships and charges.

Please provide the requested information so we can assist you further.

Kind regards,
Michelle | Team ON THAT ASS

Rated 1 out of 5 stars

This is such a scam

This is such a scam. Stay away from this

26 April 2026
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hi,

Sorry to hear about your experience.

We would like to look into this for you and clarify the situation. I have sent you a request through our system asking for your account details, so we can locate your account and check the memberships and charges.

Please provide the requested information so we can assist you further.

Kind regards,
Michelle | Team ON THAT ASS

Rated 1 out of 5 stars

Top 5 worst company of all time

It is absolutely ridiculous that after cancelling a FREE TRIAL, people STILL get charged for product that yoy din't even intend on shipping anyways. You can't charge people for absolutely no reason. God knows why, but you decided to block emails aswell purely to avoid more complaints which is a huge red flag! Your customer service team doesn't seem to exist or has just been infiltrated by AI and now any semblence of a human soul in that department has been wiped out.

I have tried to cancel my subscription after i got the free pair, to which i was met with an "outstanding payment" notification. Outstanding payment for what? I'm clearly not buying anything else, HOW do i have an outstanding payment? I ignore the emails because it's just waffling about how "fees will be increased until £40 blah blah blah we are a scam give us your money". But NOW they're trying to charge me £12.99 (membership cost/month) every 2 days because theyre that money hungry.

This is the one time i'm actually glad that i still dont have a job yet because i'm 16 and i can't afford literally anything.

If you are going to reach out to me, help me cancel the subscription, drop the charges and then never email me afterwards because i'm not touching this awful website again with a ten foot pole.

26 April 2026
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hi Liam,

Sorry to hear about your experience.

We would like to look into this for you and clarify the situation. I have sent you a request through our system asking for your account details, so we can locate your account and check the memberships and charges.

Please provide the requested information so we can assist you further.

Kind regards,
Michelle | Team ON THAT ASS

Rated 5 out of 5 stars

Love the neon green

Love the neon green, would like to have more designs sport the neon green or any neon colours for that matter. And as always a perfect fit & quality.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Biggest Scam

Biggest Scam, received one for free via HelloFresh and they started to send new ones and take money from my bankaccount.

Just cancelled (very user unfriendly process) - they make it obviously difficult for people to cancel.

Still continuing with 2x new delivery. 36€ for nothing (3 boxers like wtf)

26 April 2026
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hi Philip,

Sorry to hear about your experience.

We would like to look into this for you and clarify the situation. I have sent you a request through our system asking for your account details, so we can locate your account and check the memberships and charges.

Please provide the requested information so we can assist you further.

Kind regards,
Michelle | Team ON THAT ASS

Rated 1 out of 5 stars

They do not let you cancel your membership

They do not let you cancel your membership. I cancelled they are still trying to charge me.

26 April 2026
Unprompted review
ON THAT ASS logo

Reply from ON THAT ASS

Hi Cindy,

Sorry to hear about your experience.

We would like to look into this for you and clarify the situation. I have sent you a request through our system asking for your account details, so we can locate your account and check the memberships and charges.

Please provide the requested information so we can assist you further.

Kind regards,
Michelle | Team ON THAT ASS

Rated 5 out of 5 stars

​I’ve tried plenty of different brands

​I’ve tried plenty of different brands, but these are easily the most comfortable boxer shorts I’ve owned. Here is a quick breakdown of why they’re worth it:
-​Fabric: The cotton-modal blend is incredibly soft and breathable. They stay cool throughout the day, which is a huge plus.
​-Fit: They provide the perfect balance between support and freedom. The waistband is elastic enough to stay in place without digging into my skin.
​-Durability: After several washes, they haven’t lost their shape or started pilling. The stitching feels high-quality and built to last.
​-The Verdict: If you’re looking for a reliable, everyday pair of boxers that don't bunch up, these are a fantastic choice. Highly recommended for anyone prioritizing comfort!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Really comfy

Really comfy, last really well ( July oldest pair are over a year old and are still great.
Not the cheapest but worth spending the cash on

25 April 2026
Unprompted review
Rated 3 out of 5 stars

Great boxers and socks

Great boxers and socks. Near-scammy sales and marketing habits, also a HIGE pirtion of shippings gets lost in its way. Not their fault tho.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

My Son loves these

My Son loves these, the socks and boxers, excellent quality and we love that they are different every time, wonderful designs, we look forward to seeing what’s next each month

28 March 2026
Unprompted review

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