Ontrack by KLDiscovery Reviews 2,604

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Ontrack could not recover my data unfortunately, but paid for the postage to send my iPhone to facility and delivered my iPhone home once they deemed it was non recoverable. I spoke with representativ... See more

Rated 1 out of 5 stars

Worst shipping comany in the world everytime this company handles a package of mine its returned to sender they fail to deliver when no notes are needed. I live in a 24-7 building with very easy acces... See more

Company replied

Rated 1 out of 5 stars

This is by far the absolute worst “delivery” service out there! In fact the are a holding facility and not a delivery service. Today is day 6 that 2 of my 3 packages are “delayed due to weather” w... See more

Company replied

Rated 5 out of 5 stars

After about 1 year the onntrack 400 stopped working. Great service within warranty and it's working perfectly again. Strongly recommends it's a solid company with good commucation

Company details

  1. Data recovery service

About Ontrack by KLDiscovery

Written by the company

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Ontrack, a KLDiscovery business, is the global leader in data recovery. Offering data management, disaster recovery, email extraction and restoration, data destruction, erasure verification, and tape management, Ontrack serves clients with in-lab, remote, and do-it-yourself options. With cleanroom facilities worldwide and engineering expertise in every major global region, Ontrack has developed hundreds of proprietary solutions over the past three decades to recover data from enterprise storage, tapes, HDDs, SSDs, flash media, mobile devices, and virtual environments. In addition, Ontrack's PowerControls software suite enables search, recovery, and restoration of data from Exchange, SharePoint, and SQL environments.



Contact Us



Contact info

  • 9023 Columbine Rd, 55347, Eden Prairie, United States

  • ontrack.com

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The friendliness and helpfulness of the…

The friendliness and helpfulness of the staff made what was a devastating time when I thought I had lost all my years of data, to a time of relief. They couldn't have been more obliging. Thank you Michaela, Renae and Lucy.

2 March 2021
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Reply from Ontrack by KLDiscovery

Thank you so much for your feedback Jackie! It was an absolute pleasure.

Rated 5 out of 5 stars

Fantastic company they did what other…

Fantastic company they did what other couldn’t do recover most of my file I try 2 different company before and this guys were the only one that did it super happy thank you so much good communication and fast response

26 February 2021
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Reply from Ontrack by KLDiscovery

Thank you for your feedback Michele! Great to hear you were happy with our service and that we could recover most of your files for you.

Rated 5 out of 5 stars

I contacted On Track with a great sense…

I contacted On Track with a great sense of urgency as I am initially thought that I wasn't able to recover all my sentimental videos and photos of my child.
The communication and turnaround time frame was excellent.
I would highly recommend the company to anyone.

26 February 2021
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Reply from Ontrack by KLDiscovery

Thanks so much for your feedback Tellina! We are so happy we could we help recover your precious memories.

Rated 5 out of 5 stars

Simon and team were great

Simon and team were great. Solved our problems and saved us a whole lot of pain.

26 February 2021
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Reply from Ontrack by KLDiscovery

Thanks Paul! We are so glad we could get a great result for you.

Rated 5 out of 5 stars

Very professional

Very professional . Thank you.

23 February 2021
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Reply from Ontrack by KLDiscovery

Thanks for your feedback Bob! You are very welcome.

Rated 5 out of 5 stars

Friendly No-Nonsense Service A+

After consulting several data recovery businesses in Brisbane regarding an SSD recovery, I decided to choose Ontrack. They offered superior lead times and the pricing was exceptional. My drive was found to be beyond repair during the initial free evaluation. The extent of the hardware failure was communicated perfectly. This has saved both me and my employer a tremendous amount of time, effort and expense pursuing a lost cause. I highly recommend OnTrack for their no-nonsense service and friendly staff.

16 February 2021
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Reply from Ontrack by KLDiscovery

Thank you so much for your review! It is always disappointing if we can't achieve a positive result. However, being upfront and honest throughout our service is hugely important to us, and we're happy to hear you appreciated this. Thanks again.

Rated 5 out of 5 stars

5⭐ service. Extremely satisfied and grateful customer

Lucy was our rep throughout the process and was amazing. She provided regular updates and explained each step clearly along the way. Our data was fully recovered - which I am extremely grateful for - in a very timely and professional manner. I highly recommend OnTrack and have already referred a friend who also needed data recovered.

11 February 2021
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Reply from Ontrack by KLDiscovery

Thank you so much for your feedback Corina! Wonderful to hear you were happy with the service and that we could get a great result for you. Thanks again and all the best!

Rated 5 out of 5 stars

OnTrack - Amazing Service

Recently I engaged OnTrack to assist with a Client's data loss.

Lucy was always happy to assist, communicated everything clearly and advised realistic timeframes so expectations could be set with the end user.

Client now has data retrieved and is ecstatic with the outcomes

11 February 2021
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Reply from Ontrack by KLDiscovery

Thank you so much for your feedback! Wonderful to hear you were provided with great service and that we could get a positive result for your client.

Rated 5 out of 5 stars

Great Process Great Outcome

Great process, great outcome. I haven't run into a company that has thought through and simplified its systems as Ontrack has.

10 February 2021
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Reply from Ontrack by KLDiscovery

Many thanks for your feedback Roland! This is greatly appreciated and great we could get a positive result for you.

Rated 5 out of 5 stars

Astounding results

Your services to recover all of my date was astounding. You recovered all of my data and programs in much less time than I had expected in a secure manner which was easy for me to manipulate and put on my new hard drive. Thanks for your great work. It is nice to know that there are people out there with you great abilities.

6 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service in a very stressful…

Excellent service in a very stressful situation(we had lost every photo, including all our wedding photos and those of our children, all e mails for 30 years and in fact every memory of our entire existence).I would highly recommend Ontrack for data recovery
Regards
Peter Carter

4 February 2021
Rated 5 out of 5 stars

Highly recommended ...

I highly recommend OnTrack for data recovery services. I was assigned to a personable and knowledgeable technician (Chris) who walked me through the entire process starting with how to safely mail my drive to their facility. I was impressed firstly by the speed of their service but was extremely pleased to discover that they were able to restore 100% of my data lost to SSD failure. I was able to preview the data recovered prior to paying and I understood that I would not be charged if data was deemed irrecoverable. Overall great service ... quick, thorough and easy. OnTrack is certainly not the cheapest solution, but they know their business and take great care of their customer.

1 February 2021
Unprompted review

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