Ontrack by KLDiscovery Reviews 2,604

You guys were amazing! I was in contact with Michaella and she was so great and kept me updated the entire time and answered all my questions.

Thank you!!!

Brilliant service and my data was retrieved. The entire process from first contact to delivering my new hard drive was easy and problem free plus it didn't cost a fortune. I would thoroughly recommend.

My external HD suddenly started acting weird , then crashed without warning. Computer refused to recognize it. Total wipeout. Friend in IT suggested Ontrack.
Sonofabitch, they saved THREE YEARS of data. Sure, it's expensive- but they got every single bit back. They are quick, secure, and for us at consumer level, cant be beat. Go here. Hope I never need them again!

My harddrive was not working so I sent it ASAP to Ontrack and the service I received was great - clear and concise and I knew how long the process would take. Luckily I got 99% of my data back.

Great purchase very happy - kept informed from start to end of purchase, very quick delivery.
Definitely a new place to shop.
Very happy
Thankyou :)

I would like to say a massive thank you to the team at Ontrack, led by Robin England, who managed to recover thousands of precious pictures and videos from my iphone 8 after it literally stopped working due to the error 14 error! I stupidly didn’t back up my phone, it wasn’t very old so I assumed it was ok. I had recently set up icloud for my photos but before I could move my images (over 10,000 of them) the iphone 8 complained there was not enough storage and suddenly itunes popped up with error 14 and the phone literally wouldn’t switch-on. I took it to a local phone repair shop and they said the only option was a factory reset, I just couldn’t believe it, all my photos would be lost forever.
However, I got in contact with Robin England at Ontrack and he and the team in the US have worked on my phone for the best part of 10 months. Yesterday I was given a drive with all my data – pictures, videos, messages, contacts, everything I thought was lost forever.
As I understand it, this is the first time anyone has been able to recover data due to this error – the team at Ontrack have gone above and beyond to help me, and I cannot recommend them highly enough. Thanks to their determination to find a fix for this error they have saved my many, many, years of memories that were irreplaceable. Safe to say I have now backed them up. Please, if you have a problem like this contact Ontrack – the team are amazing 😊

My external hard drive failed and I couldn't access any files - mainly photos and video projects which had a lot of sentimental value. On-track succesfully salvaged 100% of the files on the damaged hard drive and returned them to me on a new hard drive - all in an efficient time frame and at very reasonable cost. The value of the files was a lot more to me than the finances I had to pay for the recovery. This company is very professional and expert at what they do.

Jacob and his team and all at Ontrack were very patient with me and were always customer focused

They sent me 1 disc of 1TB, empty, when the disk that I had sent was of 2 Tb.
Bad Response!

Great team - Renae.H was amazing from the get go, I was worried about data being retrived and how the process worked. She was very helpful with explaining it all step by step and what would happen if there was different outcomes. Thanks again to her and the team of techs!

Right from 1st contact the team were very helpful and understanding. Every step of the process was explained and re explained if needed. My consultant was very understanding of how stressful it was losing my data at such an important and demanding time and would ring to chase up the next step if i hadn't replied to an email or missed call in timely fashion. The work was done extremely quick and all my data was recoverable. Other than initial panic and worry over losing data it was a relatively painless process getting it back once ontrack were on the job. Very happy client and would use them again without a 2nd thought... though i hope i never have to!

My wife and I were astounded by your excellent service. Payment of the invoice was made painlessly and subsequent delivery (the very next day) was beyond our expectation. We are very pleased with your service and have no hesitation in recommending you to others. Many thanks.

Great customer service - regular progress updates - realistic expectations - and a great result, which was better than expected.

Ontrack managed to recover our data with out issue and kept us fully updated along the way. Turning a stressful period into one where I could fell confident

I was soooooo Lucky to have decided to get a second opinion. I am a photographer and my Western Digital 4TB was deemed inaccessible In October 2020. I had 8 weddings that had not been given to the brides and 2 of them had not even seen their photos. I was desperate and sent my drive to first a company in Montana called FILES SAVERS DATA RECOVERY . On November 12th, 2020 FILES Savers said they had good news and it was that they said that they could recover my data and the bad news was it would be $2400.00. I would call them on a daily basis and all they can say is that it was a Firmware problem. They said it all the way till February 8th, 2021. What triggered me to get the 2nd opinion is because one of my brides sent me an email stating that it was Unacceptable to wait so long for their photos. So On February 9th, 2021 I asked the company to please return my drive but never told them that I was sending it elsewhere so they would not sabotage my drive in anyway shape or form. On February 11th, 2021 I received the drive back and sent it out to THE AWESOME ON TRACK DATA RECOVERY on February 12th, 2021 they then received it on February 15th, 2021 and they started the recovery as I even paid the extra $100.00 so I did not have to wait 10-20days more . On February 16th, 2021 I called in the late afternoon and spoke to Ashley she was so fabulous and funny , because she knew I was very stressed with this situation. She stayed with me on the phone and sent Mr. Adam Mergen (THE ENGINEER) an interoffice email about my drive and at this point he had told her he had 90.1% of my data. Then February 17th, in the afternoon I received a message stating there was 99.8% of my data was retrieved. At this point I was very ecstatic and happy. They then sent me the invoice I paid it and a Brand new 2tb drive was sent out to me on February 18th and received February 19th, 2021. ON TRACK IS AMAZING!!!!!!!! They recovered 90, 717 photos. This is the best move I've ever made and all my brides have all their photos. Thank you ONTRACK for the upmost professional Company I have ever dealt with :)

Excellent service, cost and process fully set out before committing to proceed. 99% of files recovered from laptop that had been dropped, killing the hard drive. Kept informed and up to date throughout the process, including help and advice via e-mail. Would recommend Ontrack.

Fast, Great Price and GREAT results
I was kept updated and well informed at all times of every step being undertaken.
Lucy Ross was wonderful.

I hope never to have to use them again, but If required, Will go straight to Ontrack

Amazing customer service - I appreciated the continued updates on my recovery job. My hard drive had mechanical failure and I was devastated at the thought of losing my precious memories. Thanks to Ontrack, I was able to have a sizeable amount recovered.

Excellent service from an expert team. Highly recommend these guys for a prompt, hassle free and seamless service.