Ontrack by KLDiscovery Reviews 2,604

The hard drive in our 12-foot SAVI guillotine stopped working the company is no longer in business we bought the machine used and did not have any kind of back up to get our machine up and running again. Chris in customer service answered all my questions before I sent the hard drive off. We opted for the 24-hour service. The hard drive went out on Thursday late afternoon by noon on Saturday I had the drive back in my possession. We installed the drive, and the machine is back to full production. All around everyone I interacted with was very professional. I highly recommend their service.

The service / process itself was easy to get started and easy to follow along the progress. The part I appreciated the most was working with Rob H and Jonathan S. The 2 of them worked with me on the project timeline. Even though I am an end user, the data was stored on a Windows server with RAID10 array and was important to me. I didn't realize the BU plan had stopped working. My entire document and picture store was in that box and has been for many years. I was in the middle of purchasing a home when my server crashed taking all of my data with it. I sent the drives in but needed to delay the processing of the order. They held everything for me until I was ready to proceed. It was truly a pleasure to work with them, and the responsiveness to any of my problems and questions were great. Once I was ready to go, the data was recovered and back in my hands. Thanks so much for making the entire process smooth and worry free.

The good folks at Ontrack are fast and efficient at completing data recovery as we recently had a cyber-attack and Ontrack assisted in a very professional manner. I would not hesitate in recommending these guys.

Had a Sandisk drive that was unreadable. The tech determine the problem, fixed the drive and was able to recover 100% of the data. The turnaround time was extremely fast. Highly Recommend Ontrack and hopefully I will not have to, but I would use them again.

Communication throughout the process, whether from the project person or even automated, it was great. The presentation of my data as a I would expect to see it was brilliant. I was mostly intrigued that they were able to recover it at all! Thanks Ontrack.

Jeremiah Gackle

Ontrack is customer friendly with clear procedures. It’s expensive but the fact that your data are in good hands was for me the reason to make use of their services. Within weeks I’ve got our data recovered

Ontrack were very efficient in arranging collection of my device which I was really impressed with. However their online portal wasn’t updated with current updates, although I was encouraged to use this. Therefore I did find myself having to contact them direct to find out what was happening. Although Ontrack didn’t manage to recover my data the score is solely on the constant chasing for updates

I would never recommend Ontrack for data recovery as the guys opened the Portable Hard Drive for initial inspection and didn't ever bother to put it back properly when I requested to return it back as the quote to repair it was very high.

When I notified about the issue they response was pathetic and didn't care to address it.

Really good service and good customer service. Only thing is it did take much longer than anticipated and had the device for 3 months but data recovery was excellent

Andymc went above and beyond great customer service. I would recommend hiim to others and will request his services if needed again.

Wonderful service. Considerate and helpful communication throughout the process, with better than hoped fro outcomes. Thank you.

Great service, communication at every step with courier pick up and delivery very quick. The process is excellent in that an assessment is made on phone before any payment is made. You get a report on the potential success, then you can decide if you want to proceed. Price seems high however in fairness I have no point of comparison and I was recommended Ontrack from technician in the Apple store. Ultimately the data couldn’t be recovered so I can’t rate 5 stars however the service was excellent and I didn’t lose anything for trying. If I am ever in this unfortunate position again I would use Ontrack and would recommend to others.

I was in a funk as I lost all my pictures on a seagate hard drive and shame on me for not backing it up properly. I found Ontrack through my attempts to have the photos recovered with another small computer company. That owner suggested your company. I was very pleased with the quick turnaround and the free shipping. Thank you again!!

Best service ever

Great service, very professional! Ontrack engineers recovered all my data from a faulty mirrored G-raid drive. Perry was very helpful, he provided great communication at every stage of the process. I would definitely recommend them.

Excellent - proactive service and solution to a critical problem for us :-) Great Job.

OnTrack saved my files and subsequently my life!! Shoutout to Lucas and the team of legends there. Thank you a million times!

Amazing service and recovered all my data! 10/10 would recommend this company

Was so nervous about recovering lost data from my SD card, from a holiday where the tide washed up the camera. But fortunately, the Ontrack data recovery team recovered mostly all of my lost data.
Incredible job.