I lost my husband 4 years ago. My garden became my saviour. I was able to arrange pots plants etc. You have helped more than you know by providing garden bags and pick them up. These days it's not alw... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy to use the garden waste collection service. Payment was made online, bags delivered to my house then very easy to book collection online once the bags were filled. Excellent, quick an... See more
Great idea to include collection dates on a calendar, it’s on my fridge to remind me when to put out the bin. Always collected on time. Can’t comment on the person who collects as he’s always here so... See more
I have been using onward waste since lockdown . I find them very good ,I can't always get my bin curbside but after phoning and explaining why they collected it from behind the hedge. I also like t... See more
Company details
- #21 of 39 best companies in Waste Collection Service
Contact info
Isle of Wight, United Kingdom
- 01983 632205
- info@onwardwaste.co.uk
- onwardwaste.co.uk
4.8
Excellent
745 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service. Reliable & keeps in contact with you, so you know the dates & times they are coming & when to renew.
11 February 2026
Great company
Reliable, friendly, great service always pick up gardening waste on time so no complaints from me, they also keep their costs down, which is a bonus
8 April 2026
Helpful staff
Helpful staff! My garden waste gets collected every month. And I put it out so it doesn’t block my driveway. When it’s picked up the driver always puts it back in the same spot which I’m extremely happy about. Thank you xxx
3 February 2026
Great service always turn up when they…
Great service always turn up when they say. Always polite when you ring
2 February 2026
Great service
2 February 2026
Contacted them by email on 23 April…frustrated
Contacted them by email on 23 April about our holiday let cottage waste recycling and general waste not been collected since Easter break. Phoned on 27 April and again today 28 April, both calls promised a call back. Calls not returned. We need a reliable waste collection on a weekly basis but can’t get a response. Three working days since original email, two phone calls and no progress.
All now sorted and explanation given with apologies. Happy with their response so changed rating.
23 April 2026
Unprompted review
Last week my waste was not…
Last week my waste was not collected.(31.3.26) I have an arrangement for it to be collected from the house as it is too heavy for me to put by the road and it was not collected. It was eventually collected after I telephoned.
5 January 2026
Always collects as agreed.
7 January 2026
Delivered swiftly
1 January 2026
just one word RELIABILITY
4 January 2026
Reliable green waste pick up
3 January 2026
Very good always regular
2 December 2025
I am so glad that I changed to Onward…
I am so glad that I changed to Onward Waste years ago, I always put my garden waste bin out at night, because they usually arrive at 7am, and they always put the bin back in the usual place, can't fault them at all. Brilliant
2 December 2025
Happy to renew ……….
I was very happy to renew my contract with Onward Waste. Renewal was straightforward, customer service is helpful and collections are prompt and reliable.
1 December 2025
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