Very impressed with the high level of service and instant communication. Ordered a device and arrived in under 24 hours. Also couldn’t find the specific device available anywhere and Ooodles had it.
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Ooodles is great! We use over 50 devices from them because they offer a good variety of devices, respond quickly when I make contact, and take action as soon as possible when we need repairs, etc. The... See more
Company replied
Helpful when selling to me and getting me to commit to the credit agreement. But when it came to delivery the process was dreadful. No confirmation of order being accepted, No email to confirm shippin... See more
Company replied
I needed to lease a laptop to replace my old, broken one for a few months. They're one of the few companies that are confident enough to actually display prices on their website, which made them an... See more
Company details
About Ooodles - The IT procurement & Lifecycle solution for SMEs
Written by the company
👉 What's Ooodles:
Ooodles is the most flexible IT procurement & lifecycle solution for small-to-medium businesses.
It integrates logistics and financial services and allows companies to lower costs and seamlessly manage their IT 🖥️ devices in one centralised platform.
👉 How we help your business:
- Buy or lease high-spec devices, new or "as-new"
- Ship, track, manage devices from one platform, at the click of a button
- Benefit from cost-effective IT lifecycle management when you select the Ooodles Flex or Ooodles+ option
👉 IT hardware: a business-critical choice for your company:
The IT device you equip your team with is a business-critical choice. You should not compromise because it has a direct impact on:
- Performance
- Efficiency
- Security
- Sustainability
- Employee's engagement
and ultimately how successfully your business can satisfy your customer’s needs. We live in a digital economy and AI is coming: but these technologies run on a piece of IT hardware. Every business leader must make a strategic choice and Ooodles offers the best solution to stay on the forefront of the IT needs.
👉 Ooodles vision:
To make access to tech devices so flexible that IT hardware instantly adapts to the business needs without restrictions.
👉 More about Ooodles:
Built by industry experts and trusted by over 220 SMEs, Ooodles is the most flexible solution to buy, lease, return, repair, and upgrade IT devices whilst embracing the circular economy.
Contact info
7 Stratford Place, W1C 1AY, London, United Kingdom
- +44 (0) 203 608 8618
- support@ooodles.com
- ooodles.com
4.6
Excellent
303 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value, much better than Music Magpie
Great Service, must smoother and better value than Music Magpie which is been with for years… just be ready for a slight delay if you need to be credit checked, this could be communicated better to customers when they first sign up, I had to email to find out where my phone was before I was told there needed to be credit checks.
16 May 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thanks a ton for sharing your feedback with us. We're thrilled to hear that you had a great experience with our service. Being smoother and better value than Music Magpie, a company you've been with for years, is a huge compliment!
We appreciate you pointing out the credit check delay. We totally understand that it can be a bit frustrating not knowing what's going on. We'll definitely take your suggestion to heart and work on improving our communication during the sign-up process. Sorry for the confusion you experienced, but we're glad we could sort things out for you.
If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We're here to make sure you're well taken care of!
Excellent had no problems in ordering…
Excellent had no problems in ordering my item and speaking to the customer services was very polite I would recommend to any one
16 May 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
We're stoked to hear that you had an excellent experience ordering your item. No problems whatsoever—that's what we like to hear!
And hey, kudos to our customer services team for being super polite. We've got a bunch of friendly folks ready to help out. Thanks for the shoutout!
If you ever need anything else or want to spread the word to your buddies, we're here for you. We love recommendations!
Stay awesome, Kevin, and thanks for being a stellar customer.
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Azmaan!
Thanks a bunch for the kind words! Good customer service and quick delivery—that's music to our ears!
We're stoked that we could provide you with a great experience. We've got a top-notch team dedicated to keeping customers happy.
If there's anything else we can do for you or if you have any friends who could benefit from our service, give us a shout. We're here to help!
Wishing you all the best, Azmaan, and thanks for being an awesome customer.
In short
In short, so far they have delivered on everything they have stated. Good communication, phone arrived on time- HAPPY!
16 May 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Paul!
Thanks a million for sharing your experience with us. We're over the moon to hear that we've been delivering everything we said we would. Our mission is to keep our promises and ensure you're one happy camper.
We really appreciate that you highlighted good communication and timely delivery of your phone. Knowing that we could bring some joy to your day puts a big smile on our faces!
If there's anything else we can do to keep up the good work and continue making you a happy customer, just give us a shout. We're here to make sure you're well taken care of!
No problems.
16 May 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Iain!
Thanks a bunch for your super short but sweet review. We're thrilled to hear that you had "no problems" with our product/service. We aim to make things as smooth as butter, so it's music to our ears.
If you ever have any questions, comments, or just want to chat, feel free to reach out. We're always here to lend a hand, problem or no problem.
Called up and spoke to Helen in…
Called up and spoke to Helen in customer service. She was amazing, efficient and lovely. She’s a credit to the company.
15 May 2023
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
We were absolutely thrilled to read your awesome review! Helen from customer service is truly a rockstar, isn't she? Efficient, lovely, and all-around amazing! She's like a secret weapon we have up our sleeves.
We'll make sure Helen knows how much you appreciate her. We're lucky to have her representing our company with such awesomeness!
If there's anything else we can do to keep you smiling, just give us a shout. We're here to make your day shine!
THE BEST COMPANY EVER
Really easy process to apply, the customer service was something else’s by far the best customer service I’ve seen in a while and I work in a call center too hahaha She was really cheerful and polite really refreshing to see and everything was made easy and transparent couldn't be happier the handset was with me the next following day like promised once again many thanks for the brilliant service and I would 1000% recommend Ooodles.
10 May 2023
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Wow, thanks a million for your incredible review! We're blushing with pride over here. 😊 It's music to our ears knowing that you had a smooth and hassle-free application process. We like to keep things as easy as pie, so it's great to hear that transparency was shining through.
And hold the phone! You work in a call center and still found our customer service to be out-of-this-world? You've just made our day! Our cheerful and polite representative is doing cartwheels of joy right now. It's always a breath of fresh air to encounter exceptional customer service, isn't it?
We're absolutely thrilled that your handset arrived right on cue. We take promises seriously, and delivering on time is our jam. You're more than welcome for the brilliant service—it's our pleasure to bring a smile to your face.
Thanks a million for recommending Ooodles. We appreciate your trust and can't wait to have you back for another top-notch experience. Until then, stay awesome, William!
I would love to buy more from ooodles…
I would love to buy more from ooodles one of the best online platform to buy whatever you need
5 May 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Kabita!, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with Ooodles.
We love being able to offer a wide variety of products to cater to everyone's needs. We're glad you found what you were looking for on our platform.
Your loyalty means the world to us, and we'll continue working hard to provide you with the best online shopping experience possible.
If there's anything specific you'd like to see or any suggestions you have, please feel free to let us know. We value your input!
Thanks again for choosing Ooodles. We can't wait to serve you again in the future!
Reliable
I placed my order and it all went as expected. Parcel came in early too and customer service was spot on throughout the process. Will definitely recommend Ooodles to friends and family. Well done guys...
5 May 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you for your kind words and for choosing Ooodles! We're thrilled to hear that your order went smoothly and that you found our service reliable. Delivering your parcel ahead of schedule is always a pleasant surprise, and we're glad our customer service team could provide you with the assistance you needed.
We greatly appreciate your recommendation to your friends and family. Word-of-mouth referrals are the highest compliment we can receive. Rest assured that we'll continue working hard to maintain the same level of excellence that you experienced.
Once again, thank you for your support and for taking the time to share your positive feedback. It means the world to us!
So pleased with my MacBook will…
So pleased with my MacBook will definitely be a massive help to studying
3 May 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Woohoo! We're thrilled to hear that you're pleased with your new MacBook. It's like having a trusty sidekick for your studying adventures. 📚💪 We totally get it - a good laptop can make all the difference in the world.
Thanks for sharing your positive vibes with us! We're here to cheer you on and support your academic journey. If you ever need any tech tips or study hacks, we've got your back.
Keep rocking those studies with your awesome MacBook!
Good company super fast delivery good…
Good company super fast delivery good customer service thanks Ooodles good thanks
23 April 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey there!
Thanks a ton for leaving such a wonderful review! We're thrilled to hear that you had a great experience with Ooodles, from our lightning-fast delivery to our top-notch customer service.
We work hard to make sure our customers are happy and satisfied, so it means a lot to us to hear that you appreciate our efforts. We're grateful for your business and hope to keep serving you for a long time to come.
Thanks again for choosing Ooodles – you're the best!
Very quick delivery
19 April 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Thank you so much for taking the time to write this review! We're thrilled to hear that you were pleased with our quick delivery. We strive to provide fast and efficient service to all our customers, and we're glad that we were able to meet your expectations. If you ever need anything in the future, please don't hesitate to reach out to us again!
Second time using Ooodles!
Second time using Ooodles and again very happy with my experience. Customer services team were as helpful as always and feels like a personable service dealing with a handful of people instead of a big call centre. Tash in particular was brilliant throughout my order placement and processing, helping me iron out a couple of issues I had without an issue.
Competitive price and easy transaction in upgrading my phone. Nice to see that they take customer loyalty into account. Gave me plenty of time to switch. Renting for me is the way to go!
16 April 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Hayden,
Thanks a million for taking the time to share your Ooodles experience with us! We're thrilled to hear that you're happy with our service and even more excited to have you back for the second time! Our team takes pride in offering a personable service, so we're overjoyed to hear that you feel like you're dealing with a handful of people instead of a big call centre.
It's great to hear that Tash was able to help you iron out any issues you had with your order placement and processing. We'll definitely let her know how much you appreciated her brilliance! We aim to be competitive with our pricing, and it's good to see that it shows. We also appreciate your loyalty and are pleased to have you as a returning customer. We always try to offer our loyal customers the best deals and prices!
Renting is definitely the way to go in our opinion, and we're thrilled that you agree. Thanks again for choosing Ooodles, and we look forward to serving you for many years to come.
Excellent service
Five stars no problems ordered delivered and working within a day or two!
11 April 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey there!
Thanks for taking the time to share your review! It's awesome to hear that you had a great experience with your order and that everything was delivered and working in no time.
We're super stoked that you found our service to be excellent! We strive to provide top-notch service and it's always amazing to hear positive feedback from our customers.
Thanks for choosing us and we look forward to serving you again in the future!
Great company and fantastic service.
Great company, the service and the efficiency of the process and experience as a business customer with Sarah, was second to none. Thank you!
13 April 2023
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hi Dan! Thank you so much for your kind words! We're so glad to hear that you had a great experience with our company and with Sarah. We strive to provide our customers with the best possible service, and it's always rewarding to hear that we've hit the mark.
Sarah is a valued member of our team, and we're lucky to have her. She's always going the extra mile to make sure our customers are happy, and she's a pleasure to work with.
We appreciate your business, and we look forward to serving you again in the future.
Great service
Very good customer service and really cheerful and polite too which makes a change! Macbook was exactly what I wanted.
11 April 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Jon! Thank you so much for your kind words about our customer service! We're so glad to hear that you had a positive experience with us. We strive to provide our customers with the best possible service, and it's always rewarding to hear that we've made a difference.
We're also happy to hear that you were happy with your MacBook. We know that choosing the right computer can be a big decision, so we're always glad to hear that our customers are happy with their purchases.
Thank you again for your review! We hope to serve you again soon.
Not the service you would expect
Ooodles website was not working properly when I tried to rent a laptop, I had to try again and again for 5 times as the system was faulty until I contacted the customer service that fixed the problem
Rent cost doesn't include any type of insurance. It only covers the machine's faults, that wouldn't be your fault anyway.
They promised a protective cover for the laptop (included in the rental cost) that never arrived.
The delivery company they use is terrible. You cannot phone them up and they won't call you when they deliver your parcel or you miss it. They just text you only ten minutes before the delivery, which is not ideal, and if you don't see that message you miss your parcel because they don't even ring the doorbell. In my case they just knocked saying that the bell wasn't working -but it was- and I had to show them. I then contacted Ooodles because I was trying to reach the delivery company by
phone and made a complain. They said they escalated the case to their manager but I never heard back from them. I got my laptop deliver the day after but it was a painful process. Terrible service.
4 April 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
We are sorry to hear about this negative experience. We are currently looking into it and will update this response once we know more. Sarutti, we would encourage you to reach out to us directly so we can make it right. We are uncertain of your order number/contact details with information left behind in this review
Update 18/04:
We spoke to our client here and wanted to provide an update about the situation:
Website: we are sorry that you experienced problems with the website at the time of the order in early April. We are aware that there have been a few technical problems back then which have been resolved since. Having to go through our customer service to place an order is not ideal indeed and it's hopefully an exception to the rule.
Insurance: we currently do not offer insurance for personal clients but have just started offering it for businesses. It is something we plan on rolling out to personal clients in the near future.
Protective cover: our bad. The offer of a free protective cover expired just after the order was placed, and we made a mistake by not adding it to the order. We reached out and the protective cover in question is being sent together with our apologies :-)
DPD was used in this instance. Their process is to text one hour before delivery time and they provided us proof that they were at the door within the allocated time slot. Given that the tech items we deliver are valuable, we need to hand deliver them but it sounds like they didn't try hard enough to make contact. Sorry about that
We know your experience with us wasn't top-notch, but we'll take care of those shortcomings and hope we made it up with the cover and subsequent customer service. Thanks for your patience and understanding!
Great service from start to finish
Great service from start to finish, i would defo recommend this company for your mobile phones thanks again for a brilliant service
14 April 2023
Unprompted review
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hayley,
Thank you ever so much for your wonderful review! We are over the moon that you had a fantastic experience with our mobile phone company from start to finish. We do strive to provide our customers with the best service possible, and it sounds like we succeeded with you.
We're thrilled to hear that you would recommend us to anyone looking for a Easy Tech Rental! We pride ourselves on delivering top-notch service to all our customers, and it's always a delight to hear that we hit the mark.
Thanks again for choosing us, and we look forward to seeing you again soon for all your tech rental needs!
Very pleased with my Laptop
Very pleased with my Laptop, communication with the Ooodles staff was very friendly and helpful both by email and over the phone. Happy to recommend Ooodles.
30 March 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hi David!
Thanks for taking the time to leave a review. We're thrilled to hear that you're enjoying your new laptop and that you had a positive experience with our team. It's always great to hear that our communication was helpful and friendly.
We appreciate your recommendation and hope you continue to enjoy your new device. Don't hesitate to reach out if you need any further assistance - we're always here to help.
Thanks again for choosing Ooodles!
Excellent customer service my laptop…
Excellent customer service my laptop turned up the next day and well packaged definitely recommend them
2 April 2023
Reply from Ooodles - The IT procurement & Lifecycle solution for SMEs
Hey Alan!
First of all, thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience with us and that your laptop arrived safe and sound (and speedily too!).
We pride ourselves on our packaging skills, we're like the Tetris champions of fitting everything snugly in a box. We're glad to hear that our hard work paid off and your laptop arrived in great condition.
Thanks for recommending us, we appreciate your support! If you need anything else, don't hesitate to reach out. Keep on tech-ing! 🤖💻
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