Open Colleges Reviews 

3,612
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often describing them as patient and clear in explanations. The user experience is generally positive, with many appreciating the flexible online system, well-structured course content, efficient customer service, and quick response times. However, some customers noted concerns regarding specific course content, finding sections unclear or misaligned with expectations, and experienced problematic work placements. A few people also felt that communication was sometimes lacking, leading to delays or a lack of clarity on certain issues.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, responsiveness,... See more

User experience

Customers had positive experiences with user experience, highlighting the excellent learning experience and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding support,... See more

Service

People report ambiguous experiences with service, with many expressing satisfaction with the support... See more

Response time

Reviewers consistently express satisfaction with the promptness of communication and support. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Enrolment was quick & painless given I only had my 30 minute lunch break to make this happen! Samantha Parker was on point & answered my question with clarity!

Rated 5 out of 5 stars

My contact at Open Colleges was Ada. I had sent a message through via the website and she called immediately. She was professional with a really warm approach, easy to talk to and very patient. Ada... See more

Rated 5 out of 5 stars

Open Colleges provides a fantastic learning environment. The colleges community feels welcoming and inclusive making a great place to learn and grow. I would like to say my Assessor Debra Hine is amaz... See more

Rated 5 out of 5 stars

I recently completed my study through Open Colleges and had a really positive experience. The course was well structured, easy to follow, and flexible enough to fit around work and family life. Suppor... See more


Company details

  1. College

About Open Colleges

Written by the company

Open Colleges has been helping Australians reach their potential for more than 125 years. Today, we’re Australia’s largest, private provider of online vocational education. If you’re ready to take the next big step forward, then we’re here to support you and help you unlock your potential.

At Open Colleges, we have a wide variety of online courses that cover a range of subjects. Our qualifications are nationally recognised across Australia and accredited by the Australian Qualifications Framework, which means you’ll develop in-demand skills employers are looking for.

Contact Us Now
Our world-class online learning platform, OpenSpace, gives you the freedom and flexibility to study whenever you want, wherever you are. This means you can fit your study around your life’s other commitments, and work towards your qualification in your own time.

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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No recent history of asking for reviews

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4.4

All reviews

(3,612)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a wonderful time doing my course…

I had a wonderful time doing my course through OpenColleges. I found the trainers to be more than helpful and knowledgeable, always giving me constructive criticism to grow throughout my studies.
The online portal layout is extremely easy to navigate which takes the pressure off when studying online.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Andreas phone call

Andreas was so helpful and answered all my questions and made me feel very comfortable and welcome about studying with Open Colleges.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

The service I received was straight forward and friendly. I felt comfortable sharing personal information and would recommend Sean.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Sean was amazing

Sean was amazing, he provided really solid information and guided me to find the right course that suited my needs!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Sean was great!

Sean was great! I knew after my first conversation with him I was taking on this course for the right reasons. He was there to help me whenever i needed it!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

TRULY REWARDING!

Ive been trying to decide on a course for weeks & weeks, being 49yrs old felt bit overwhelmed by so many options ... until Andre called. Patient, friendly, honest, helpful AND efficient - he answered all of my questions, talked me through my choices & application and even gave me a further discount! I'm now enrolled & ready to study 😊 If Andres' phone service is anything to go by, I'm in for a truly rewarding learning experience indeed with Open Colleges. Thanks again Andre!

25 May 2026
Unprompted review
Rated 4 out of 5 stars

Studying Certificate III in Individual Support (Ageing)

Studying Certificate III in Individual Support (Ageing) with Open College was a meaningful journey for me. I had many ups and downs during my studies because balancing full-time work and study was not easy. I would like to thank Mel, my assessor and trainer, who always responded to my emails and enquiries. Thank you for your encouragement, patience and assistance throughout my studies. I also appreciate Selafina, the Education Support Coordinator, who helped arrange my placement. The placement process and studies were not an easy path, but they gave me valuable experience and confidence. The knowledge from this course gives you a broader picture of what you will do in your future job scope in aged care. It helped me understand the responsibilities, communication and care required in this industry. Thank you Open College for supporting my learning journey.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Experience

I had an exceptional experience enrolling with Ada. She was very thorough and very detailed. Made me feel at ease with the whole process. Looking forward to studying now. 10/10

19 May 2026
Unprompted review

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