Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
Company replied
I would like to especially thank Kata for her outstanding support. After speaking with several people during this process, I can honestly say that Kata was the only one who truly kept her promises... See more
Company replied
3.8
Great
481 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Great service, excellent website
The service response was immediate, competant and very helpful. The agent was able to resolve my questions in a matter of minutes, without waiting times or confusion.
The Agent Leo C. was really professional, helpful and knowledgable.
In general, the website is very user friendly and skillfully excecuted.
28 October 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your outstanding 5-star review! We’re delighted to hear that you had such a positive experience with both our service and our platform. It’s wonderful to know that Leo C. provided you with quick, professional, and knowledgeable support — we’ll be sure to share your kind words with him.
We’re also pleased that you find our website user-friendly and efficient; continuous improvement of the customer experience is always our top priority.
Kind regards,
The OPENLANE Europe Team
I got exactly what I was looking for
I got exactly what I was looking for, thank you Leo
24 October 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review! We’re happy to hear that Leo was able to help you find exactly what you were looking for. It’s always our goal to provide clear guidance and efficient support so every experience feels smooth and straightforward.
We’ll be sure to share your kind words with Leo — he’ll be delighted to know his help made a difference.
Kind regards,
The OPENLANE Europe Team
Lousy company
Who is this Leo C guy that is paying for positive comments? These guys are hilarious. Let them shut down, don't buy from these scammers, they take no responsibility from their ads. They pay no compensation after bringing up their illegal policies
Edit: despite several follow ups you still do not care about providing false statements about the descriptions that the company provide. If you also think that it is normal to sell vehicles with mechanical issues and disregarding issues, you have to assume that you are scamming. So no, you are not transparent, run away people.
24 October 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your opinion. We are sorry to hear about your frustration and the negative perception you have of our company. We would like to clarify the situation regarding your case to ensure full transparency.
Your initial claim was unfortunately received 15 days after delivery, which falls outside the time limits stated in our Terms and Conditions — claims must be submitted within three working days after delivery and before driving more than 100 km. For that reason, the request could not be accepted in accordance with our procedures.
Regarding your second request for the service documents, our team did investigate and reached out multiple times to the seller. Unfortunately, despite several follow-ups by our colleague, the seller has not provided the missing documentation so far. As OPENLANE Europe operates as a B2B Marketplace, we act as an intermediary between professional sellers and buyers — we do not own the vehicles ourselves, and therefore depend on the seller’s cooperation to obtain such information.
We sincerely regret that these circumstances have left you dissatisfied. We assure you that your feedback has been shared internally, as improving seller responsiveness and communication remains one of our ongoing priorities.
Kind regards,
The OPENLANE Europe Team
Perfect customer support
Perfect customer support! Right after registrating, I have got a call from a very kind lady who introduced herself and the processes from the company. After I had a question and chatted with Leo, who eas extremly polite and helpful - and very very quick. 5 stars!
23 October 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a positive start with us — from the warm welcome call to the quick and helpful support from Leo. It’s wonderful to know that our team made your first experience clear, friendly, and efficient.
We’ll gladly share your kind words with Leo and the rest of the team — they’ll be very happy to know their efforts made such a great impression.
Kind regards,
The OPENLANE Europe Team
I contacted the chat to cancel my bet…
I contacted the chat to cancel my bet because I accidentally pressed it when my phone fell out of my hand and Leo wrote me a full answer
22 October 2025
Unprompted review
Reply from OPENLANE Europe
We’re glad to hear that Leo was able to respond quickly and clearly to your situation. Accidents can happen, and our team is always here to assist with understanding and professionalism.
Your positive feedback means a lot to us and motivates our team to keep providing attentive and reliable support.
Kind regards,
The OPENLANE Europe Team
Not enough bad reviews
Not enough bad reviews
They are a terrible company that somehow are not penalized and closed at once. Europe deliberately do not care about their citizens allowing this kind of scvmmers to operate
21 October 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your opinion. We are truly sorry to read that you feel this way about our company. While we understand that online experiences can sometimes lead to frustration, we would like to clarify that OPENLANE Europe operates as a B2B Marketplace, serving professional vehicle traders in buying and selling used vehicles.
We operate transparently under clearly defined Terms & Conditions and a detailed Claim Policy, both publicly available on our website. These policies outline the procedures and rights of our professional partners, ensuring that all claims are handled fairly and consistently within the agreed contractual framework.
We regret that your perception of our company is so negative and assure you that we are continuously working to improve our services, transparency, and communication with our trading partners.
Kind regards,
The OPENLANE Europe Team
…Leo C the best
I am very pleased with our conversation. You are very informative.
20 October 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your wonderful 5-star review!
We’re delighted to hear that you had such a positive experience with Leo C. and found the conversation informative. Providing clear, professional, and helpful support is something we truly value.
We’ll make sure to share your kind words with Leo — he’ll be very happy to know his assistance made a great impression.
Kind regards,
The OPENLANE Europe Team
leo is the best i have more than 1000…
leo is the best i have more than 1000 experiences but leo c is the best one
20 October 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your amazing 5-star review! We’re truly happy to hear such wonderful words about Leo C. — it means a lot to our team. Knowing that, out of so many experiences, Leo stood out as the best makes us incredibly proud.
We’ll be sure to share your feedback with him — it will definitely make his day!
Kind regards,
The OPENLANE Europe Team
quick and detailed answer
16 October 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Tomas, for your 5-star review! We’re glad to hear that you appreciated the quick and detailed response from our team. Providing clear, efficient, and precise information is something we take pride in.
Your feedback encourages us to keep offering the same level of professionalism and reliability in every interaction.
Kind regards,
The OPENLANE Europe Team
excellent cooperation
The people working at Openlane are always ready to help, doing everything to make your work successful and easy. I'm very pleased and grateful to them.
15 October 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your wonderful 5-star review, Μανώλης! 🌟 We’re truly happy to hear that you value our cooperation and the support provided by our team. It means a lot to know that our efforts to make your work smoother and more successful are appreciated.
Your kind words motivate us to keep improving and continue being a reliable partner for your business.
Kind regards,
A big scam!
A big scam! I bought a car from them and although they presented it as being ok, without any problems in addition to what was presented on the website, when the car arrived it had warning lights on the dashboard that we were not informed about and hidden defects worth approximately 4500 Euros. Although I purchased the Optimo package, and according to their inspection the car was declared to be without technical problems, and I brought them findings from the authorized service and agreed by them according to which it is clear that the car had hidden defects, they do not want to compensate anything. It is a clear deception and a scam! Be careful what you buy and where!
And openlane reply is fake, the claim id is different. Total lie
13 October 2025
Unprompted review
Reply from OPENLANE Europe
Dear Mr. Tudor,
Thank you for sharing your opinion across several channels. We are sincerely sorry that your experience with us has left you disappointed and that you are not satisfied with the outcome of your claim.
After reviewing your case linked to auction reference 9843751, we can confirm that our Claims Department thoroughly investigated your complaint regarding the additional damages found at delivery. In line with our Claim Policy, which defines compensation based on second-hand part values and verified repair costs in the buyer’s country, a goodwill compensation of €150 was offered to support you with the necessary repairs.
In case you have additional information you want to share with us, or you think your claim was not handled correctly, please contact us directly via our dedicated channels.
Kind regards,
The OPENLANE Europe Team
Very good client support
10 October 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much, Peter, for your 5-star review! 🌟 We're delighted to hear you had a good experience with our customer support. Our goal is always to provide fast, professional, and reliable service.
We appreciate your continued support and hope to continue meeting your expectations.
Best regards,
The OPENLANE Europe team
be very careful
be very careful, it does not indicate enough information to know the condition of the car, nor the mechanical condition, you have been working with auction for almost 7 years I was thinking of switching to a better one, but OPENLANE I think is the worst. I bought 2 cars from them, one came hit by hail and another with engine noise. I do not recommend buying from here.
6 October 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear about your disappointment and the difficulties you’ve experienced with the vehicles purchased through our platform. We fully understand how frustrating it can be to receive cars with damages or technical concerns.
We can confirm that our Claims Department has already reviewed your case regarding the additional damages and offered compensation of €625 to support the necessary repairs. This amount was calculated based on the average repair costs in your country and in line with our Claim Policy. We sincerely hope this gesture helps to restore some confidence in our collaboration.
Regarding the second vehicle you mentioned, we have not received a claim related to engine noise. If this issue persists, please ensure that the defect is properly documented through a diagnostic report and submitted within the timeframe defined in our Claim Policy, so our team can assess it accordingly.
Kind regards,
The OPENLANE Europe Team
Best auction car place online!
26 September 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your fantastic 5-star review! 🌟 We’re thrilled to hear you consider us the best online auction platform for cars. It’s our mission to make the process easy, reliable, and professional, and your words confirm we’re on the right path.
We truly appreciate your trust and look forward to continuing to support your business.
Kind regards,
The OPENLANE Europe Team
Very great experience.
Very great experience.
Helpfull
Chat help when i need and have much patience
26 September 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your kind 5-star review! 🌟 We’re really pleased to hear that you had a great experience and that our chat support was helpful and patient whenever you needed assistance. Providing clear guidance and support at the right moment is something we truly value.
Your feedback inspires us to keep improving and ensuring every interaction is as positive as yours.
Kind regards,
The OPENLANE Europe Team
All information provided by Leo helped…
All information provided by Leo helped to resolve my questions.
24 September 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your 5-star feedback! 🌟 We’re delighted to hear that Leo was able to provide you with all the information you needed and helped resolve your questions.
We’ll make sure to pass on your kind words to him – they’ll certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
Support Center
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
17 September 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 4-star review! 🌟
We’re glad to hear that you experienced fast and friendly support from our team. Even if the initial answer wasn’t immediately available, it’s great to know our colleague could follow up and continue assisting you on your behalf.
Providing attentive and proactive support is something we truly value, and your feedback confirms we’re on the right track.
Kind regards,
The OPENLANE Europe Team
We work with a lot of different auction…
We work with a lot of different auction houses, but Open Lane really stands out as the best. The customer service is amazing, always super friendly, professional and quick to help. The platform is easy to use, works smoothly and makes the whole process simple.
What we appreciate most is the personal support and the great advice we get whenever we have questions. It honestly feels like working with a partner who really understands their clients.
Definitely the best auction house when it comes to customer service, usability and overall experience.
5 September 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for sharing such a wonderful 5-star review! 🌟 We are truly delighted to hear that you consider OPENLANE as a standout among auction houses. Knowing that you appreciate our platform’s usability, the smooth processes, and—most importantly—our personal and professional customer service is incredibly rewarding for us.
Your words reflect exactly what we aim to achieve: being a reliable partner that truly understands and supports our clients every step of the way. Feedback like yours motivates our team to keep improving and delivering the best possible experience.
We’re grateful for your trust and look forward to continuing this partnership with you.
Kind regards,
The OPENLANE Europe Team
Prompt and complete response and very…
Prompt and complete response and very polite .
5 September 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review! 🌟 We’re delighted to hear that you received a prompt, complete, and polite response. Clear and respectful communication is a priority for us, and it’s rewarding to know this was reflected in your experience.
We look forward to assisting you again whenever needed.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you so much for your 5-star review! 🌟 We’re very pleased to hear that Fabiana was able to provide you with excellent morning support and quick answers. Offering timely and helpful assistance is something we truly value.
We’ll be sure to share your kind words with Fabiana – she’ll be delighted to know her efforts made a difference.
Kind regards,
OPENLANE Europe Team
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