OPENLANE Europe Reviews 

They don't delivery the cars as they write in the initial estimate term max 14 days, it's been 30 days from when we have paid an auto and they don't know what to say about delivery. Can't recomand to buy from openlane.

It would be ideal for this company to go bankrupt and give up the idea of ​​trading in used cars because:

1. 2 months ago I ordered a Mercedes GLE, worth 60,000 euros, which was delivered with the following problems: reset km, fake km, fake mileage, fully repainted and with major paint problems, hit on the right sill and many others
2. out of the total 60,000 euros paid to Openlane they returned 58,000 euros to us, mentioning that there are a lot of bank commissions and that there is political instability in Romania, that's why they considered us idiots and could be lied to in this regard.
3. then I ordered a Porsche Cayenne which in the damage report had 2 problems, the car came with complete paint problems, the hood completely scratched, the doors scratched, it had over 950 km more than the number of kilometers in the invoice,
4. the Openlane response from the CLAIMS department was an embarrassing one: "the fact that the market value of the car does not differ much against the background of the difference of almost 1000 km from the invoice, we believe that a possible compensation process is not taken into account."
5. I ordered a Skoda Yeti and I received a car with technical problems, with a headlight stuck with a sponge in the right wing, with technical problems with the air conditioning and with a defective flywheel.
6. I ordered a Citroen C-Elysee, and I received a car with technical problems in the operation, lack of accessories and of course: extremely worn tires, technical problems, without a technical inspection performed and confirmed.

In conclusion: in less than 4 months I ordered over 6 cars, all of them had problems, the number of kilometers being falsified, the technical condition of the cars deplorable, problems with the functioning of key elements of the cars..

These situations were also mentioned by the CLAIMS department, in our opinion, a very unprepared department and made up of people who do nothing but make fun of good faith customers.

We consider OPENLANE to be a second-hand car sales platform that DOES NOT check the cars, does not support the end customer in any way and does not ensure full control of the cars they sell.

We definitely DO NOT RECOMMEND concluding a business partnership with second-hand cars with this car sales platform.

Kata C is the best…Thank you so much for your help

I purchased a car through Openlane approximately two months ago, and despite repeated follow-ups, the vehicle still has not shipped. I arranged transport through the platform, assuming it would be handled in a timely manner, but that has not been the case.

Their terms don't let you submit a claim for delayed shipping... At this point, it’s unacceptable. I paid in full and have been patient, but this level of service is deeply disappointing.

Buyers should be aware that while the auction process might be smooth, the post-sale logistics especially transportation can be a nightmare.

Engages in illegal conduct of IBAN discrimination.

I win a bid from Hungary. As you know in Hungary we do not use euros, and sending international payments to Euros is extremely expensive. I topped up my fully licensed bank account (zen.com) that has a lithuanian iban with Hungarian forints, then converted the money to Euros, in order to pay for the car and minimalize my FX losses.

They then proceeded to email me saying that this is not allowed, because it has an LT IBAN - despite the zen.com account being under my name, and under the same address as the delivery location.

This is considered as IBAN discrimination and we will file a complaint at the Belgian regulators for this conduct.

edit: over a week passed. Withholding refunds. Promised refund for Friday. Nothing sent. Promised refund on Tuesday. Nothing sent. No replies to emails. Anyone that considers doing business with this company AVOID. They have over 12k euros from me with NO car or the money back since the 18th. Today is the 27th

from costumer service person name is Leo is so much helpful to us

Great comapany to work with! I have both more then 15 cars and never had any issue. They are trustworthy. Customer service is excellent and ready to help! All recommendation!

After the various comments I've read, I don't feel encouraged to even sign up to the platform, much less participate in an auction.

Well, what surprised me most was the quick and agile support from the customer service team, I reinforce that I give a 10 to Ms. Mariély who provided all the support from clarifications, and reporting the timings throughout the process.

Bad company… play us…

The experience has been terrible. The car took too long to arrive, it arrived on the 3rd I was only notified on the 8th that it was in the country. They give you an expected arrival window that was not met and they take no responsibility for it. The page of the auction mentioned that the vehicle had COC, I downloaded the car information where it says it has COC. I bought the car, paid for the car, and then they changed the information saying the COC is not available. I complained about it and sent them proof that the information was tampered with they completely disregarded it and the customs demand the COC. Extra cost for me. They also did no mention in the damage report damages that the car has worth between 500-800eur to repair. I complained about it didn't even get a reply. Not a reliable company at all from my experience. Customer service are also unreliable, when they don't have an answer they say they will reply via e-mail and never do and if you insist on an answer they disconnect the chat. Very, very poor standards.

Bad company ☹️
the waiting time is very long, i waited 2 months until the last car i bought could be used. the damage reports/checks are not done well. there are defects that are not displayed in the ad. long delays on the part of the documents. the support team does not help you at all

This was not the first time in your chat, that i was talking to mr Leo - he is always extremely helpful, and getting things done!!!!

Hello,
This is by far the worst auction platform in Europe. Almost all the problematic cars are sold through them – from damaged vehicles, to cars with tampered mileage, broken gearboxes, and misleading descriptions. For example, you bid on one model, but when the car and documents arrive, it’s a completely different version than what was advertised.

Their complaints department is useless – they never resolve any issue in favor of the buyer and simply ignore all complaints. We personally experienced every issue mentioned above. Even when we provided official documentation from the dealership confirming the mileage was rolled back, they did nothing.

Avoid cars from Italy sold through this platform – it’s a major red flag.

A broken gearbox on a 2022 car, and this was not mentioned anywhere in the description. When we sent them the official inspection report from the dealership, they replied that they wouldn’t compensate us with even a single euro for the repair or replacement.

Complete scammers.

Please spare us these generic, copy-paste responses and actually do something about the issues we raise. This kind of attitude—ignoring serious complaints and then offering empty apologies—is completely unacceptable.

If one of you were in my position and had your complaint disregarded like this, I’d like to see how “pleasant” your disposition would be then. This is pure disrespect and negligence towards clients who spend good money buying vehicles from you.

Stop pretending you care—actions speak louder than words. Start taking responsibility and show some actual respect for your customers.

We stopped working with OpenLane after numerous unresolved issues and a consistent lack of accountability.

Despite being a recurring customer with dozens of vehicles purchased, OpenLane repeatedly demonstrated an unwillingness to take responsibility for clear, well-documented defects. Claims are routinely dismissed with generic, technically weak responses that fail to address the actual problems raised.

In several cases, complaints were closed unilaterally without responding to valid counterarguments or offering any form of resolution. The claims department in particular seems focused on delaying or deflecting until the customer gives up, rather than engaging constructively.

This pattern of behaviour shows a systemic problem in how OpenLane handles after-sales situations. It erodes trust and makes any serious long-term partnership impossible.

For this reason, we have ceased purchasing from OpenLane and cannot recommend the platform to any professional buyer who values transparency, fairness and proper business conduct.

Subject: Complaint against OPENLANE Belgium – Concealment of material defects (Hyundai i30, VIN: KMHDB51TP8U114903)
Dear Sir or Madam,
On behalf of my company VF CARS AUTOHANDEL, I hereby submit a formal complaint against OPENLANE Belgium (formerly Odèsa) in connection with the auction purchase of a Hyundai i30, VIN: KMHDB51TP8U114903.
Case Summary
The vehicle was purchased via the OPENLANE auction platform. Upon physical collection at the auction site, during completion of the standard Vehicle Release Document, our representative identified and recorded in writing two major defects that were not previously disclosed:
• The automatic transmission was non-functional,
• The engine produced excessive white/blue smoke from the exhaust.
These serious technical faults were not mentioned in the auction listing, despite being critical to any commercial decision.
The on-site OPENLANE employee acknowledged the written remarks and advised us to sign the release with comments and file a formal complaint, which would be reviewed.
As the vehicle had already been fully paid for, we had no practical possibility to return the vehicle, and the staff refused to take it back. Therefore, we were forced to collect it under protest and follow the official complaint procedure.
Legal Basis
According to Directive (EU) 2019/771 (replacing Directive 1999/44/EC), the seller — including B2B platforms — is required to disclose all known or detectable material defects. Failure to do so may constitute a misleading omission under Directive 2005/29/EC on Unfair Commercial Practices.
Even for low-cost vehicles sold “as-is,” the platform must:
• Provide sufficient information for an informed business decision,
• Avoid concealing serious technical defects,
• Act professionally and transparently in line with Articles 6 and 7 of the Unfair Commercial Practices Directive.
The claim that OPENLANE is not liable for vehicles under €3,000 appears to be an improper limitation of essential legal rights.
Suspicion of Deceptive Conduct
OPENLANE’s handling of this case raises the suspicion of systematic deception or at least grossly negligent behavior, which may be of legal concern. We reserve the right to escalate this matter to other relevant authorities.
Our Request
We kindly ask ECC Belgium to assist in:
1. a formal review of this claim by OPENLANE Belgium,
2. securing a partial or full refund or suitable compensation,
3. and ensuring that such practices are prevented in the future.
Attachments:
• Vehicle Release Document with remarks
• Auction listing (screenshots)
• Correspondence with OPENLANE
• Photo and video documentation of the defects

You as a company have absolutely no rights. Cars come with hidden defects, if the price is wrong they cancel your car without any response. Only they have rights, their customers do not

Every year the quality is worse and worse, hidden defects. Many cars have adjusted mileage. Complaints unsuccessful...

I stumbled upon al these negative reviews and couldn't help it to not leave my opinion. Bought 2 cars from them and none had any problems aside the ones described in the damage report, well one of them had some insignificant hail damage that was not listed, I only noticed it only after six months because it was consisting in very small dents. All in all I find the experience with open lane okay, cars delivered within the estimated delivery time margin. Cars were both under 50k km when I bought them, one I still got today and runs perfect after 1.5 years since I bought it. Can advice you maybe to check dealer rating before buying and carefully loot at the pictures, don't buy the cheapest trash cars you can find from low rating sellers. So, I don't think it's mainly open lane's fault for the problems with your cars. And yea, for both cars I bought the papers arrived literally 1 or 2 days after I got the car. Regarding the customer support I called twice or so to check the payment or transport status and got my answers.

🔴 Very disappointing experience with Openlane

I recently purchased a vehicle through Openlane as a business buyer. Upon delivery, I discovered the engine warning light was on — something that was not visible in the auction photos, as the dashboard area had been intentionally left out of the pictures.

After approximately two weeks of professional diagnostics, it was confirmed that the engine was completely defective, with repair costs nearly equal to the vehicle’s value. This critical issue was not disclosed anywhere in the damage report or vehicle description.

I reported the problem to Openlane immediately, but they refused any solution, citing their policy that technical issues are not accepted for vehicles with over 200,000 km. However, this clause does not justify the deliberate omission of a major hidden defect.

Their complete refusal to resolve the matter amicably and lack of accountability for misleading presentation makes me strongly advise against using this platform. If a broken engine doesn’t qualify as a serious issue, I’m not sure what does.