OpenLoop Health Reviews 

1,196
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is extremely helpful, knowledgeable, and professional during appointments, making every single visit comfortable, pleasant, and reassuring. Consumers also deeply appreciate the overall seamless process, noting that scheduling appointments is remarkably simple, all visits run very smoothly, and complicated medical details are clearly explained. Some reviewers were not happy with scheduling delays and unexpected communication issues regarding their scheduled appointments. People mentioned occasional problems with missed time slots, unpunctual arrivals, and difficulties receiving prompt assistance when trying to resolve their service concerns.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that practitioners are knowledgeable, professional, and... See more

Service

Reviewers mention ambiguous feedback about service, noting that staff and providers were often thoughtful,... See more

User experience

People report positive experiences with user experience, highlighting how convenient, efficient, and... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some consumers appreciate... See more

Product

Clients share ambiguous opinions on product, with some consumers expressing excitement to try additional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall the experience was wonderful. She was great to work with and very knowledgeable. I give the experience today a 5 out of 5. However one thing to note I would give the overall experience a 2... See more

Rated 5 out of 5 stars

Prenuvo’s staff was very helpful and calming. The experience in the machine was more pleasant than expected and the mirrored autumn mountain images projected with some dreamy music in the headphones m... See more

Rated 5 out of 5 stars

Everyone did exactly what they said they would do when they said they would do it. The nurse that called me was lovely but also had a very thick accent making it hard to understand some of what she wa... See more

Rated 5 out of 5 stars

The incessant emails about the coaching are very annoying. Some of us don’t need coaching. We’ve just switched from another company and know how to use our medication and how to regulate our weight. P... See more


Company details

  1. Health consultant

Written by the company

OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,196)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

I was very happy with the whole Prenuvo experience. Everyone I worked with was very professional and did a great job. The MRI machine was not as loud as others I have experienced. I was amazed at how many things they check for in the scan results. The report was very detailed, but the info was summarized clearly. The clinician who reviewed the results with me explained everything clearly, and gave me specific recommendations as to what should be followed up on with my doctor. Overall, an excellent experience. I'll definitely do more scans in the future.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Wow! Discovered some issues!

Found a couple things that otherwise would never have known about! Working on scheduling follow up appts and testing. From beginning to end - my experience with Prenuvo everything has been outstanding. I will definitely have another scan in the future!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Empowering patients with signals to get hold of their healthcare

I believe having the ability to get a comprehensive MRI should be part of every individual’s preventive disease healthcare which can result in better outcomes for the patient and for the healthcare in our nation. By getting ahead of diseases and having early diagnosis we should drive cost out of the system and change our care from sick care to healthcare! This report provides me with prioritized approach to healthcare empowered by context and tremendous signals I can now continue with required focus on any found discovery for further analysis.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend getting a prenuvo…

I highly recommend getting a prenuvo scan. Being proactive with your health could save your life. I was able to find out areas that I need to pay close attention to prevent health concerns in my future. It’s an easy test well worth the money and you get your results very quickly. I went in on Thursday and had my results by Sunday and a nurse practitioner went over everything with me on Tuesday morning.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Prenuvo gives you peace of mind when…

Prenuvo gives you peace of mind when you’re experiencing symptoms you can’t explain. The staff was very understanding of my claustrophobia and gave me coping mechanisms to get me through it comfortably. I’m so grateful this technology is accessible without a doctors referral and highly recommend Prenuvo to anyone who is tired of playing detective with their health!!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Everyone was great at the clinic and I'm so grateful for the scan. I discovered i have a medical concern that needs immediate attention. This scan may have saved my life!

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Experience

Everyone from front reception to the MRI tech to the nurse practitioner were very calm and welcoming. Results came promptly and NP clearly explained all results and answered all my questions (she had offered to connect via email if there was anything she couldn’t answer).

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Night and day difference with Ezra…

Initially tried Ezra (their competitor) last year which was terrible. They outsource everything to Lenox Hill and other hospitals which was about as customer friendly as a federal prison. Prenuvo was 180 degrees different, they have their own equipment and facilities and service was absolutely first rate. Will never use any service other than Prenuvo again

30 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look