OpenLoop Health Reviews 1,191

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, calming, and professional, making the overall experience wonderful. People frequently highlight the exceptional service, noting the efficiency and ease of their interactions, from scheduling to receiving results. Reviewers are particularly impressed with the quick response times and the clear, thorough explanations provided by the clinicians and nurse practitioners. However, some customers also noted occasional issues with communication, such as difficulties understanding accents during consultations or instances where scheduled reviews were missed. A few people also mentioned dissatisfaction with the inability to obtain prescriptions through the company or challenges with customer service when trying to speak with someone directly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service. Many reviewers highlight the ease of scheduling,... See more

Customer service

People report positive experiences with customer service. Many customers found representatives to be... See more

User experience

Customers had positive experiences with user experience, often highlighting the convenience and ease of use.... See more

Response time

Clients share positive opinions on response time. Many reviewers appreciate the quick return of results and... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been taking the tirzepatide medication with Claya for 2 months now; going into my third. After having a great discussion with the provider we together decided to change my prescription to help ac... See more

Rated 5 out of 5 stars

Overall the experience was wonderful. She was great to work with and very knowledgeable. I give the experience today a 5 out of 5. However one thing to note I would give the overall experience a 2... See more

Rated 5 out of 5 stars

Everyone from front reception to the MRI tech to the nurse practitioner were very calm and welcoming. Results came promptly and NP clearly explained all results and answered all my questions (she had... See more

Rated 5 out of 5 stars

Prenuvo’s staff was very helpful and calming. The experience in the machine was more pleasant than expected and the mirrored autumn mountain images projected with some dreamy music in the headphones m... See more


Company details

  1. Health consultant

Written by the company

OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

science is amazing!

I feel medicine and science are fascinating but insurance, the number of people needing medical help and the way of the world makes it hard for doctors to do their job. Having a Prenovo scan as an option, fortunately for me, the feeling of being dismissed by my general doctor isn't a concern any longer. Having these scans done helped me feel better about my health in the big picture and have a baseline for my medical future. The actual scan was easier than any I've done before with the setup they had in the office that allows patients to watch TV during the scan, game changer for this claustrophobic patient. luckily my scan was a positive experience and id absolutely recommend this to anyone who can financially make it happen.

1 September 2025
Unprompted review
Rated 4 out of 5 stars

Ease of experience

The environment, test and report call were all great. There were three areas that had been scanned and my monitored for multiple years(~6) including a Adenoma on the pituitary, fatty cyst in the left breast area and a cyst near back shoulder blade that did not get imaged on the scan. I am confused and concerned that they were not seen.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

NP review was extremely insightful and informative!

Beyond impressive! Jack my NP was brilliant and gave such an easy to understand, yet incredibly informative review of my results.

This assessment and analysis with Jack will help inform many decisions moving forward. I’m so grateful. Jack put me at ease and helped me understand the mri in an incredibly comprehensive way. He is very well educated, warm, and this experience was far superior to any doctor visit I have ever had. Brilliant support here.

I’m very grateful to Prenuvo and plan to continue using this scan for preventative measures. Would recommend to everyone.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Post menopausal cancer screening

I had some serious concerns about post menopausal bleeding. As a Veteran it was going to take months to get seen by a specialist in order to get an MRI to be sure I did not have cancer. I decided to pay for it myself and Prenuvo offered a full body scan for a reasonable price. They even gave a military discount which helped a lot. I was so relieved to find no evidence of cancer, but a fibroid to probably be my problem. It was also revealed that I have some spinal issues from past injuries that need to be addressed. Overall I’m very happy with my scan and the results.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Helpful consultation

Tammy went over all the results with me and asked if I had more questions several times. I didn't feel rushed at all and all the findings were very well explained to me.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

It went well

The gentleman who called me and reviewed the results was professional, cordial and helpful. He made a suggestion for follow-up and provided a helpful resource material.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

From the scheduling to the day of the…

From the scheduling to the day of the visit, my scan, and meeting with my nurse, the experience was excellent! I am so happy to be able to get a baseline scan so that I can be proactive in addressing future health concerns. It is just amazing to have a company with the vision to offer a service like this.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

My clinician was exce

My clinician was very clear in his explanation of my results and gave some very good recommendations on some possible follow up procedures and tests. Overall a very good experience

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Peace of Mind - Great Overall Experience

My experience with Prenuvo has been great! Everyone was kind and professional. The scan results are impressive with detailed images and explanations of the results. This really gave me peace of mind along with results that are going to help me make better decisions with my health going forward . I definitely plan to make this a part of my preventative health routine. Will rescan in 2 years time!

11 September 2025
Unprompted review

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