OpenLoop Health Reviews 1,191

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, calming, and professional, making the overall experience wonderful. People frequently highlight the exceptional service, noting the efficiency and ease of their interactions, from scheduling to receiving results. Reviewers are particularly impressed with the quick response times and the clear, thorough explanations provided by the clinicians and nurse practitioners. However, some customers also noted occasional issues with communication, such as difficulties understanding accents during consultations or instances where scheduled reviews were missed. A few people also mentioned dissatisfaction with the inability to obtain prescriptions through the company or challenges with customer service when trying to speak with someone directly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service. Many reviewers highlight the ease of scheduling,... See more

Customer service

People report positive experiences with customer service. Many customers found representatives to be... See more

User experience

Customers had positive experiences with user experience, often highlighting the convenience and ease of use.... See more

Response time

Clients share positive opinions on response time. Many reviewers appreciate the quick return of results and... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been taking the tirzepatide medication with Claya for 2 months now; going into my third. After having a great discussion with the provider we together decided to change my prescription to help ac... See more

Rated 5 out of 5 stars

Overall the experience was wonderful. She was great to work with and very knowledgeable. I give the experience today a 5 out of 5. However one thing to note I would give the overall experience a 2... See more

Rated 5 out of 5 stars

Everyone from front reception to the MRI tech to the nurse practitioner were very calm and welcoming. Results came promptly and NP clearly explained all results and answered all my questions (she had... See more

Rated 5 out of 5 stars

Prenuvo’s staff was very helpful and calming. The experience in the machine was more pleasant than expected and the mirrored autumn mountain images projected with some dreamy music in the headphones m... See more


Company details

  1. Health consultant

Written by the company

OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Felt like a spa

I feel being proactive about health is important. I have know a number people that, by the time they had symptoms and went to the doctor, it was too late. I really enjoyed this they made it feel more like a spa treatment than a medical procedure.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

FRADS! FRADS! FRADS!! BEWARE!!!!

If I could rate this business a negative 10 I would. I must have signed up for something, maybe a weight loss drug, I’m really not sure with a monthly subscription. I recently found out I have been charged by the month for almost a year for 39.00 and I never have received one thing in the mail from them but have been billing me monthly. I saw this reoccurring charge recently and have tracked it which it started sept 2024, I researched them because I had no idea WTH I was being charged for? Well they took my money, I never received a damn thing from them and I’m out 500.00. Sucks I didn’t catch it sooner but what a bunch of crooks! I will be contacting my bank tomorrow to claim fraudulent charges to get my money back! I’m so irritated!! Bunch of crooks!!! Them should be ashamed and shut down immediately. I believe all of their 5 star reviews are fake!

15 September 2024
Unprompted review
Rated 5 out of 5 stars

I’m so pleased I did this

I’m so pleased I did this. If you can afford it, it’s worth doing the the most thorough scan. I only did torso n now have a great idea of my health. Very happy.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

The clinician was so patient and…

The clinician was so patient and friendly - explained everything I had a concern about - was very calming and gave good direction for next steps!
Appreciated her help very much!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Being proactive on my health

I had some fears about things going on in my body and thought I could have cancer. This gave me the peace of mind to have the whole body checked, and thankfully it came back no masses or cancer. The good thing is it checks for a lot of different things, and they did find some things for me to keep an eye on. Some things I knew about and gave even more info about those areas, and some things I did not know about. The facility to get scan was clean, and very comfortable. The process went smooth. The results came back for me to see in a portal and was easy to read, with visuals from the scan, and explanations of what they found. The follow up call was very thorough and gave action plans for what to do to either monitor or to fix or work on each problem. Highly recommend this if you can afford it and want to be proactive on your health.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Eefrin was great! NEED MORE SCAN RESULT REVIEW TIME

Eefrin was professional, friendly, personable, attentive and engaging with her detail of my scan queries.
I appreciated her explanations in layman’s terminology that I can understand and ask pertinent questions based on past family and self history.
She listened, heard me and provided synopsis of next steps and priorities because of my healthcare insurance cost, OOP responsibilities and queries based on my financial status and struggles which was helpful!
My only feedback is to extend the time from 30 min to 45 min to an hour.
Prenuvo is providing a proactive MRI experience your users require to take their health in their own hands.
To feel rushed in a 30 min interval to review these findings seems as if we are back in a doctors office (which is why we came to Prenuvo for your services and professional guidance based on results)
Please don’t expedite this important aspect of our scan findings and what it means to your clients if we elect to review with your healthcare professional staff.
I welcome any follow up to my feedback.
Joanne

8 September 2025
Unprompted review
Rated 5 out of 5 stars

The best

Prenuvo provides exceptional communication, patience and empathy. Details are covered professionally. I shall continue to work with Prenuvo's staff for years to come.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience at Prenuvo!

The entire experience was very positive! From the scan with my tech Mike, to the follow up with my nurse Taylor. They both explained everything to me and made me feel very comfortable. My results came back quickly and the app is great to have as well.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Going to reach my goal

I’ve been taking the tirzepatide medication with Claya for 2 months now; going into my third. After having a great discussion with the provider we together decided to change my prescription to help achieve my weight loss goal. I definitely felt heard and felt that she gave great advice. This has been a great experience so far. Highly recommend!!!

6 September 2025
Unprompted review

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