Open Road Access Reviews 125

Fast and efficient service, good communications at all times, provide a much needed help for wheelchair bound people.

Brilliant company very welcoming and went above and beyond with supplying the right vechicle

Lottie & Ferg went the extra mile to make a tricky booking (given I live overseas) possible and a smooth experience. The car was perfect and allowed me to provide my Mum with experiences that would otherwise never have been possible. I'm extremely greatful to ORA for the excellent and profoundly valuable service they provide. The only improvement would be clearer communication during the pickup process and a shorter window in which you must be prepared for the car to be collected. Thanks ORA!

Everything from start to to finish on phone call to emails step by step they helped me understand as its my first time, I couldn't of asked for better experience. The staff were friendly and amazing. Up on delivery a guy called ahsaad I think was amazing friendly and easy going top bloke no issues with him absolutely brilliant. 1 thing I will say i will 100000% using these guys again.

ORA were fantastic from start to finish with our hire of a van with mobility scooter access. They listened and understood our particular requirements and provided the perfect vehicle. This ensured that our road trip to Normandy in France could happen and meant that we had an amazing trip!
Thank you ORA!

After the first positive experience using ORA I needed to call on them again, and just as i thought it couldnt get better it did, the booking team were quick and efficient, I received a call the day before delivery. I received a call from the delivery driver on the morning of delivery and a call 30 mins before he arrived, the delivery driver Ali was clearly passionate about his job and was meticulous with the vehicle handover.

The vehicle was presented spotlessly clean, everything worked, everything was perfect.

Good customer service, communication and politeness cost nothing, but so many companies loose sight of these basics and loose customer confidence. But with ORA customer service comes as standard, and it makes me as the customer feel appreciated.

Great service would recommend

Great service

Great professional service throughout our experience from enquiry, delivery & collection. Really efficient friendly staff who know what they’re doing with great communication all the way along, couldn’t fault this company, thank you!

Used Open Road Access to hire a wheelchair accessible vehicle to take a holiday with disabled father in law, vehicle was delivered in a ready to use state by Paul who explained how everything worked nice and easy process then vehicle was collected Naz again whole process nice and smooth great vehicle and staff from booking to delivery and collection, thank you to all involved, well done keep it up will definitely use again.

100% would recommend anyone who needs wheelchair access transport to hire frim these very helpful and cheaper than others by far ask for naz for friendly delivery of ur transport he want let u down.lets hope prices stay low as will 100%be hiring again ,also would like to thank all the customer service team who were outstanding excellent and very helpful and satisfactory wouldn't cover they help i would say wat we say in wales as awsome service from first contact, thank you all excellent team work from u all also would like to thank junaid asad who collected the vehicle outstanding very friendly helpful outstanding service 150% to u all I dealt with my mam even said thank u all and she as dimension, thank u all

I can't rate this company highly enough. My first time renting a WAV for someone newly disabled, and I was ignorant of what was involved, approaching it with some trepidation about how to ensure the disabled person's needs would be met. Staff at ORA were absolutely superb, responding to my needs with diligence and reassurance, resulting in a very special, magical weekend trip that has taught us that disability needn't mean isolation, and has given us hope about the future of inclusivity. Thank you to all the amazing staff who made this happen. I plan to use the company again as soon as possible!

Excellent service throughout the booking of the vehicle.
Andrzej was really helpful when delivering vehicle, nothing was too much trouble and he also told me to ring him if we had any problems with using the car at anytime.

Naz was on time, professional, thoughtful and really helpful. Went through all the details of how to use the van etc and made sure I felt comfortable with it all. Nothing was too much trouble.

We had a lovely experience with our driver Rory.
He was professional, friendly and he really couldn't have done more to help us.
Thank you so, so much.

Top service from everyone at ORA as usual. Really appreciated Lottie keeping us informed about the vehicle being changed, ensuring there was still some familiarity with what we received.

Naz did a really good job with delivering it, keeping me informed of when he was due to arrive. Once he'd arrived he ensured I was happy with it and that I had an idea of how to secure the wheelchair in well.

Very much appreciated, thank you all.

Naz dropped off our vehicle today. He called beforehand to tell us when he was coming, he was very polite, patient and explained all the functions of the vehicle. Excellent service

From my very first contact with this company I was extremely impressed. Lilyana was very efficient, helpful, clear, professional and friendly. She gave me complete trust in the whole hiring of a WAV. Jay delivered the vehicle and Tom collected it. A big thank you to both of them. They phoned me to advise on timings and were always so cheerful, knowledgeable and caring. Through hiring a WAV from ORA I was able to take my 90 year old Mum and all the family for a very special and memorable time together. I am looking forward to using this company again and would definitely recommend them.

Thanks to Ferg for our smooth delivery of our hire van. My wife and daughter very happy with informed handover. Note, middle and rear windows obscured due to advertising