Optically Reviews 

202
•
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... See more

Rated 1 out of 5 stars

Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... See more

Company replied

Rated 1 out of 5 stars

I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... See more

Rated 5 out of 5 stars

The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... See more

Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 47608247623

  1. Health & Medical

Written by the company

We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.


Contact info

3.0

Average

TrustScore 3 out of 5

202 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(202)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service, prices and quality

There's a good range on the website and the prices are very reasonable. When I had a question, it was answered promptly in person, very professionally. The glasses arrived within the timeframe promised ( dispatched in 1-3 days, but Australia Post takes at least 1 week to deliver these days in the same city) and the quality was better than expected considering the price. The lens was supplied perfectly to the prescription.
Feedback I would give for improvement: it's hard to gauge how big the glasses will look on your face, even though you can upload your photo, because there is no adjustment to size your photo to the scale of the glasses. Even the built-in photos have the glasses superimposed on them rather than photographed on a model. The dimensions of the glasses were given but it's difficult to judge exactly where the measurement points are taken. Consequently the glasses I received were a bit wide for my face, despite my best efforts to use the sizes provided to find the right size.

24 April 2023
Unprompted review
Rated 4 out of 5 stars

Well priced

Well priced. However long times and minimal communication provided when reframing glasses.

17 May 2022
Unprompted review
Rated 5 out of 5 stars

I'm really pleased I found this service

Ordering is easy and picking up from the locked box is a great service too. The optometrist was really knowledgeable and helpful, with good advice and choices about lens colours and reading glasses. I wouldn't have had either without her help, and I'm very happy with both

22 April 2023
Unprompted review
Rated 5 out of 5 stars

Got exactly what I wanted and what was advertised.

I found the process of getting my subscription reading glasses to be as exactly as advertised. I was thrilled with the two pairs I had done. I also bought a lovely pair of sunnies that I wear most days.
The other day my brother sat on one of my pair of glasses, so I will be ordering a replacement pair very soon!! I highly recommend your products and service.

17 May 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience

Easy transaction from first getting in contact until receiving my glasses…quick delivery and excellent service my glasses were perfect and the prices are very reasonable wouldn’t buy my eyewear from any where else now

15 June 2022
Unprompted review
Rated 4 out of 5 stars

Good quality

Good quality, timely and quickly done with great value for money.
I got my old frame reglazed with new glasses.
No new glass cover provided.
Cleaning cloth was average quality.
Recommend to print the cleaning cloth and new case with branding..
Thanks

8 May 2023
Unprompted review
Rated 3 out of 5 stars

Love your range of frames

Love your range of frames, and your tool for virtual trying on is a nice idea. Quality of both frames and lenses is very good, but unfortunately you can't substitute for trying them on in person.
The only thing you can do to overcome this issue is to reduce the price of reglazing. This seems unnecessarily expensive at the moment. Being able to provide your own frames solves this problem for everybody.

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Great frames

Great frames, great prices. Very convenient to not have to go to an optometrist and then go back to pick up the frames when ready!

16 May 2022
Unprompted review

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