So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... See more
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See what reviewers are saying
Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... See more
Company replied
I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... See more
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... See more
Company details
Written by the company
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Contact info
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australia
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
3.0
Average
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
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Great selection and quality of glasses…
Great selection and quality of glasses I received was great. Only downside was that it took a little longer to ship than expected and I didn’t receive any updates on the status of my order during this time.
17 March 2023
Unprompted review
Great value
Great value, the frames and lenses were good quality and I saved several hundred dollars compared to a similar offering by our local retail optical discount store.
6 February 2023
Unprompted review
I recommend optically for…
I've been shopping with optically for about 7 years now. Always good quality and satisfactory service.
16 March 2023
Unprompted review
Amazing service
So helpful and prompt, amazing service. Really went the extra mile.
16 December 2022
Unprompted review
It was an easy seamless transaction
It was an easy seamless transaction. Antique frames fitted with new lenses. Very happy with my glasses.
16 May 2023
Unprompted review
Great product for a reasonable price, great service too
Great product for a reasonable price. They're one of the only places that could make my girl's prescription online. Package didn't arrive initially, but they sorted it asap. Great customer service!
22 March 2023
Unprompted review
Great website and great glasses, but...
The whole website was easy to use and set up and the support team were quite friendly and are able to solve any issues I had. I really enjoyed the glasses that I have and I would buy from them next time. :)
However, one suggestion I would make would be to have pricing available on their website for shaving down the lenses for those with higher degrees as paying through the support or admin staff was really arduous and paypal was not working for me for some reason.
20 December 2022
Unprompted review
Excellent product. Shocking courier service.
Shocking courier company. Order misplaced/lost causing great delay. Eventually tracked down. Vision not clear with new lenses. Optically replaced them with new lenses. Perfect vision. Despite serious delay, I'm very satisfied with their service.
10 February 2023
Unprompted review
I liked the range of glasses and the…
I liked the range of glasses and the competitive pricing.
18 January 2023
Unprompted review
glasses fit comfortable focus in the…
glasses fit comfortable focus in the centre and are light causing no issues on my nose. service was prompt and delivered in perfect condition Not sure about the date of service.
16 May 2022
Unprompted review
Great service
1 September 2022
Unprompted review
Value plus
Great value for money, annoying having to click through all the upsells but not difficult to do
15 May 2023
Unprompted review
Comfortable frame
Comfortable frame, great clarity on lens. I'll buy again when I need to update
3 May 2023
Unprompted review
Professional, friendly and great value
Excellent personalised and tailored service. Professional, friendly and great value
16 May 2022
Unprompted review
Good quality
Good quality good price delivery took a bit long but other then that is fine
20 April 2023
Unprompted review
Renewed my favourite frames
Seriously easy process which allowed me to update the scratched lenses on my fav frames. Postage wasn't quite fast as I expected, which was probably more down to Aus Post and not optically.
9 October 2022
Unprompted review
Loved the glasses
Loved the glasses. Loved the colour. Good work. Ordering some more.
16 March 2023
Unprompted review
Fantastic service
Fantastic service, very helpful and prompt. Product quality is far superior than what I got from OPSM at literally half the price. Will be using again.
16 March 2023
Unprompted review
The glasses were reasonably priced and…
The glasses were reasonably priced and support was solid.Provided info I required and glasses were good.
29 July 2022
Unprompted review
Awesome glasses
Awesome glasses, so stylish and different. Good customer service and I will continue to use rhem!
16 June 2022
Unprompted review
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