Optics Warehouse Reviews 2,408

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 568 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the wide selection and top-notch quality. Many people appreciate the fair pricing and the efficiency of the delivery service, noting that items arrive quickly and are well-packaged. The staff are frequently commended for their helpfulness, politeness, and extensive product knowledge, contributing to a positive shopping experience. However, some customers also noted occasional issues with delivery times, with a few experiencing delays in receiving their orders.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the excellent quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and quick... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and fast... See more

Price

Consumers find price to be positive, consistently reporting great, excellent, and affordable prices on a wide... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their efficiency, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more

Company replied

Rated 5 out of 5 stars

Optics run low priced product competitions continuously and there will always be a prize that suits your requirements. If you’re willing to take a punt you always have a good chance of winning. I’m ab... See more

Company replied

Rated 5 out of 5 stars

I have just bought a DNT Optics TNC335R ThermNight & HIKMICRO Falcon FQ35 2.0 Hand Held Thermal Imager Monocular from them got a courtesy call from them to make sure of the purchases from a very nice... See more

Company replied

Rated 5 out of 5 stars

Optics warehouse is the go to website for anything required for shooting related equipment. They offer a tremendous amount of scopes at a wide price range. I’ve bought a number of scopes from them ne... See more

Company replied


Company details

  1. #5 of 13 best companies in Hunting Shop
  2. #13 of 141 best companies in Sporting Goods Shop

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

First thing very helpful by the phone…

First thing very helpful by the phone when I asked them about the product and second thing very quick delivery.
Thanks Leo

28 March 2026
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Reply from Optics Warehouse

Thank you for the kind words, Leo! We’re pleased we could assist with your questions and get your order delivered so quickly.

Rated 5 out of 5 stars

Excellent service

Excellent service, & fast delivery

27 March 2026
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Reply from Optics Warehouse

We really appreciate your kind feedback, glad we could help!

Rated 5 out of 5 stars

Great service

Great service

27 March 2026
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Reply from Optics Warehouse

Thanks so much, Ashley — we’re really glad you had a great experience!

Rated 5 out of 5 stars

Top customer service and delivery was…

Top customer service and delivery was spot on, no complaints from me.

27 March 2026
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Reply from Optics Warehouse

Hi there! Thanks so much for the 5-star shout-out. We’re thrilled to hear our team took great care of you and that the delivery was spot on. We appreciate the support and hope to see you again soon!

Rated 5 out of 5 stars

Always a brilliant

Always brilliant, my only go to store I ever use, the service is 5*****, great choice with great prices and the knowledge of the staff is second to none, they have helped me out so many times

26 March 2026
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Reply from Optics Warehouse

Thank you so much for the kind review

Rated 5 out of 5 stars

Excellent advice

Excellent advice, excellent service.
I cannot fault them.

26 March 2026
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Reply from Optics Warehouse

Brilliant review thank you so much!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Quick replies. Great alternative options offered. Thanks Sophie.

26 March 2026
Unprompted review
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Reply from Optics Warehouse

Thank you so much for the feed back and have passed on the compliments to Sophie.

Rated 5 out of 5 stars

All good

All good, I first bought a single Vector Optics Veyron scope to test the quality, then bought four more, all at a good price. Thank you.

1 March 2026
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Reply from Optics Warehouse

Glad you like your scopes and thank you for the review

Rated 5 out of 5 stars

Very reliable company

Excellent service. Very happy with quality of product pricing and delivery, no problems and will continue to order from this company.

26 February 2026
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Reply from Optics Warehouse

Thank you for the review and continued custom

Rated 5 out of 5 stars

Brilliant team, excellent customer service, and fantastic value for money

I recently got into target shooting and needed a new scope for 100m and beyond. Several friends recommended Optics Warehouse, and I’m really glad I listened.

Even though they have a good AI chatbot, I preferred speaking to someone directly and that was easy to arrange. The team was approachable and helpful from the start, which gave me confidence to place my order. Delivery was quick and smooth.

What really stood out was the after-sales support. When I started zeroing my scope, I realised my Wulf Hurricane behaves a bit differently, so I reached out for advice. Once again, I got a fast response with clear and practical guidance, which made a real difference.

Now everything is dialled in and working perfectly so I'm happy as Larry! George, you are a star! :-)

Brilliant team, excellent customer service, and fantastic value for money. Highly recommended!!!

23 March 2026
Unprompted review
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Reply from Optics Warehouse

Thank you so much for your kind words - we really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice

18 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for your kind feedback. We’re delighted to hear you found our service and advice helpful, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great variety of prizes on the draws

Great variety of prizes on the draws. Easy check out for the purchase

10 March 2026
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Reply from Optics Warehouse

Thanks for sharing your experience! We’re glad you liked the range of prizes and that checkout was hassle-free.

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