Optics Warehouse Reviews 2,408

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 568 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the wide selection and top-notch quality. Many people appreciate the fair pricing and the efficiency of the delivery service, noting that items arrive quickly and are well-packaged. The staff are frequently commended for their helpfulness, politeness, and extensive product knowledge, contributing to a positive shopping experience. However, some customers also noted occasional issues with delivery times, with a few experiencing delays in receiving their orders.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the excellent quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and quick... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and fast... See more

Price

Consumers find price to be positive, consistently reporting great, excellent, and affordable prices on a wide... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their efficiency, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more

Company replied

Rated 5 out of 5 stars

Optics run low priced product competitions continuously and there will always be a prize that suits your requirements. If you’re willing to take a punt you always have a good chance of winning. I’m ab... See more

Company replied

Rated 5 out of 5 stars

I have just bought a DNT Optics TNC335R ThermNight & HIKMICRO Falcon FQ35 2.0 Hand Held Thermal Imager Monocular from them got a courtesy call from them to make sure of the purchases from a very nice... See more

Company replied

Rated 5 out of 5 stars

Optics warehouse is the go to website for anything required for shooting related equipment. They offer a tremendous amount of scopes at a wide price range. I’ve bought a number of scopes from them ne... See more

Company replied


Company details

  1. #5 of 13 best companies in Hunting Shop
  2. #13 of 141 best companies in Sporting Goods Shop

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent quality service and a…

Excellent quality service and a pleasure to do business with.

29 March 2026
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Reply from Optics Warehouse

Thank you for your kind words! It’s been a sincere pleasure doing business with you, and we’re delighted to hear you enjoyed our service.

Rated 5 out of 5 stars

Great products

Great products, quick delivery and helpful staff

29 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for taking the time to share your positive experience.

Rated 5 out of 5 stars

Perfect service.

Perfect service.
Quick delivery; good communication and tracking.

29 March 2026
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Reply from Optics Warehouse

Thanks so much for your support, we’re glad everything went well!

Rated 4 out of 5 stars

Very helpful people but few quirky…

Very helpful people but few quirky things
The tracking link just gives you the information again not linked to the tracker (royal mail etc) and due to the poor quality of service from the courier (said Royal Mail) it was 4 days not 24hrs as stated
With all that said uneventful service and will use again if needed

26 March 2026
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Reply from Optics Warehouse

Thank you for your review and for your kind words about our team.

We’re sorry to hear about the issues with the tracking link and the delivery delay. We appreciate you flagging this and are working to improve both clarity and reliability with our courier partners.

Glad to hear the overall experience was smooth, and we hope to serve you again soon

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great product, thank you 👍

27 March 2026
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Reply from Optics Warehouse

Great to hear you had a positive experience, thanks for your review!

Rated 5 out of 5 stars

The chance to win something so…

The chance to win something so expensive for mere pence is awsome 😀

28 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

We’re so glad you’re enjoying the excitement! It’s a pleasure to offer these opportunities, and we wish you the very best of luck in the draw.

Rated 5 out of 5 stars

Great company

Great company, amazing customer service and awesome delivery speed

28 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Fast service and happy customers—that’s exactly what we aim for! Thanks for the awesome review.

Rated 5 out of 5 stars

Great Service

Full comprehensive range of products to meet all my needs. Great service and delivery.

27 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for the wonderful feedback! We’re delighted to provide the range and service you need, and we look forward to supporting your future requirements.

Rated 5 out of 5 stars

All good

Speedy delivery good price

27 March 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for your 5-star review, we really appreciate your support!

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