Optimal Solicitors Reviews 

1,285
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... See more

Company replied

Rated 5 out of 5 stars

Vicky Sumner at optimal was amazing. She was my case handler and managed to get me exchanged within 28 days!!! From the off, with our first introduction, she was clear and approachable. Things got don... See more

Company replied

Rated 5 out of 5 stars

Amazing conveyancing for our recent house move. Someone always answers your questions in a quick manner. When the lead caseworker is off someone else answers, deals with any enquiries and showed good... See more

Company replied

Rated 5 out of 5 stars

This is the second time I dealt with this firm after my purchase fell through the first time. More recently my case handler was Vicky Sumner, she was very professional throughout. The convencing proce... See more

Company replied

Company details

  1. #82 of 84 best companies in Law firm
  2. #5 of 5 best companies in Civil Law Attorney
  3. #32 of 35 best companies in Family Lawyer
  4. #37 of 37 best companies in Personal Injury Lawyer

Written by the company

Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,285)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Clear and Helpful

Vicky was helpful in resolving issues and explaining the conveyancing process clearly. Price was fair.

3 September 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Debra, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky in our conveyancing team. Many thanks

Rated 5 out of 5 stars

I highly recommend Optimal Solicitors

I highly recommend Optimal Solicitors. Very professional and efficient service.Clara explained to me every detail of my case and kept me updated on the progress until a positive conclusion.
Thank you very much!

10 September 2023
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Monika, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Clara in our family team. Many thanks

Rated 5 out of 5 stars

Definitely I recommended !

Definitely I recommended Optimal Solicitors.
My case went quickly and all thanks to all team of solicitors.

Many Thanks

JK

30 August 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Justyna, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

Great communication

Great communication, efficient and fast.

6 September 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Kernow, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 5 out of 5 stars

Very good company

4 September 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Adam, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

Very helpful and professional company

Optimal Solicitor's team had great communication, providing updates about my case regularly, offering an interpreter and were very helpful overall, answering all my queries and questions. I would certainly recommend.

29 August 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Wojciech, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

This is the second time I dealt with…

This is the second time I dealt with this firm after my purchase fell through the first time. More recently my case handler was Vicky Sumner, she was very professional throughout. The convencing process was smooth, she was very attentive to details often spotting things and raising queries with the sellers solicitors. Vicky was always available to answer any questions often replying to my emails within minutes. I have never felt frustrated and she made the whole process seem really easy. I can't recommend Vicky highly enough, she is outstanding. Thank you to Vicky, Sana and all the team at Optimal solicitors, you are the best.

22 August 2023
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Good Morning, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky and the rest of our conveyancing team. Many thanks

Rated 5 out of 5 stars

HTB settlement

Very clear and easy to do business with. Emily kept us fully up to speed throughout the process.

17 August 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Daniel, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Emily in our conveyancing team. Many thanks

Rated 5 out of 5 stars

Both your lead solicitor Natalie…

Both your lead solicitor Natalie McGuiness and her assistant Nafeesa Javed proved themselves to be always accessible on the telephone, when they generally resolved any issues in a professional and friendly manner.
My only issue was the pestering for information and personal details on the automated website which seemed to have a will of its own, still requiring i.d. proof even after the whole purchase had been completed!

16 August 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi David, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by both Natalie and Nafeesa in our conveyancing team. Many thanks

Rated 5 out of 5 stars

I would happily recommend Optimal…

I would happily recommend Optimal Solicitors. Price was very competitive and service was great. Vicky Sumner handled our case and she was fantastic. She was efficient and we were kept fully updated at each stage. The process was fully explained and everything went smoothly.

29 August 2022
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Zoe, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky in our conveyancing team. Many thanks

Rated 5 out of 5 stars

Optimal Solicitors are trusty worthy

Optimal Solicitors are trusty worthy and actually do what they say at very competitive price. Specially the case handler ‘Vicky Sumner’ was amazing she made the whole sale process of my property seamless - she was brilliant with regular update, prompt response to emails, very organised and ease to talk to over the phone if needed - she is very professional.
I would be using Optimal Solicitors again - Thank you for the outstanding & professional service all round!

14 August 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Good Morning, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Vicky in our conveyancing team. Many thanks

Rated 5 out of 5 stars

It is very good company and I will…

It is very good company and I will recommend to everyone who have problems. They employees are always available and answer all questions. They are very patient and helpful. Big thank you to Miss Dominika.

2 August 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Good Afternoon, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 2 out of 5 stars

Neglect

Accident was over 1 year ago. There is 3 claim for 3 people from this accident. One person got check on the way with claim and second person is far in the forest. Advisors was changed plenty times, and didn't pass over the correct informations. Until today no-one requests even report from the dentist. And no-one can explain why it didn't happen, as well no-one can explain why this case not moving forward. All i hear is "this is strange ". The third person is a child and case is nearly getting till the end.

9 August 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Iwona, thank you for taking the time to leave a review. We are sorry to hear that you are displeased with the service to date. As you can see from our many 5* reviews our personal injury service is generally excellent and I invite you to contact us to discus your concerns further to avoid any misunderstanding you may have regarding the process. Many thanks

Rated 5 out of 5 stars

The service is very good and the best…

The service is very good and the best thing is that it is possible to contact in different languages, not only English

7 August 2023
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Rafal, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided. Many thanks

Rated 4 out of 5 stars

Good service

Good friendly service.
Automated online responses can be a little complex and repetitive - clarity on what's missing sometimes needed.

31 July 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Christopher, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team.

We note your comments regarding the automated responses, by this we suspect you are referring to the online case tracking portal which you had opted to use. Please note this is not our software/service and was included as part of the process suggested by your mortgage broker. Unfortunately, we cannot control the interface including the depth of the updates. The portal only allows us to update the main milestones involved in the transaction. We have provided this feedback to the provider of the portal.

Once again, thank you for your feedback and we hope to work with you again in the future. Many thanks

Rated 5 out of 5 stars

Very helpful team

Very helpful team, great communication, Definitely recommend.

27 July 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Tomasz, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

Amazing conveyancing

Amazing conveyancing for our recent house move. Someone always answers your questions in a quick manner. When the lead caseworker is off someone else answers, deals with any enquiries and showed good knowledge of the case. Phone calls are always answered or returned quickly. Very professional, personable and efficient.

26 July 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Good Morning, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 4 out of 5 stars

Optimal Solicitors followed all process…

Optimal Solicitors followed all process for selling my flat. They offer a good service.

25 July 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Massimi, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 5 out of 5 stars

I recommend it

Very professional people, very helpful person, the case was successful, compensation paid

25 July 2023
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Marek, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look