Banner for Optime Group

Optime Group Reviews 724

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the recruitment process smooth and comfortable. Many people highlight the exceptional customer service, noting that employees are approachable, communicative, and readily available to answer questions and provide support. The overall user experience is frequently described as efficient, easy, and positive, with many appreciating the clear communication and personalized assistance provided throughout. However, some customers also noted issues with communication, describing it as inconsistent at times, and mentioned experiencing unmet expectations. A few people reported long waiting periods without updates, only to find out the position had been filled, causing frustration and inconvenience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers report faultless and very... See more

Customer service

Clients share positive opinions on customer service. Reviewers appreciate the clear communication and... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very happy to say that my experience with optime was very positive. JACK BECK, who handled my recruitment process, was very approachable and professional. He kept in contact with me throughout th... See more

Company replied

Rated 5 out of 5 stars

Really quick to respond, nice clear instructions friendly and doesnt make you feel awkward. Positive vibes all round like going to see an old friend. Jack makes it easy to communicate and welcomes any... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Optime Group and especially want to thank Jack Beck for his outstanding support throughout the hiring process. I applied for an airport job and was amazed by how sm... See more

Company replied

Rated 5 out of 5 stars

I tend to look at reviews with some scepticism. I read the reviews here and usually I thing somebody’s mom has written their review cos it’s so nice. However I went for an interview this week and h... See more

Company replied


Company details

  1. Recruiter
  2. Employment consultant
  3. Employment search service
  4. Executive search firm
  5. Recruitment
  6. Temp agency

Written by the company

Since beginning in 2016, Optime Group has been innovating recruitment in the Aviation, Industrial and Hospitality sectors. Driven by Technology and an unrivalled Customer Service, we are committed to positively impacting the local communities we operate in. With locations including Gatwick, Heathrow and Manchester, our growing list of Clients allows us to continue to make a difference to organisations and employees nationwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

724 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional

Jaime Hayes was professional and helpful though out the interview

27 November 2024
Optime Group logo

Reply from Optime Group

Thank you Jim for your feedback! We’re glad to hear that Jaime Hayes provided professional and helpful support throughout your interview. We wish you all the best in your new job, and we’re here anytime you need us!

Thank you
Optime Group

Rated 5 out of 5 stars

Great help!

I had Jaime as my recruiter and everything went amazingly, thanks again.

27 November 2024
Optime Group logo

Reply from Optime Group

Thank you Edward, for taking the time to leave us some kind feedback! We're happy to hear Jaime made your experience such a positive one. Should you need any further assistance, please don’t hesitate to reach out to Jaime or a member of the team!

Thank you
Optime Group

Rated 5 out of 5 stars

I applied through Jenice Rato

I applied through Jenice Rato. She was very helpful and patient throughout the application process. Whatever doubts I had she cleared them immediately. I am very thankful to her as the whole process was very complicated and thanks to her it was made easy for me.

15 September 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you so much for your kind words! We’re thrilled to hear that Jenice's dedication and patience made a positive difference for you, especially with making the application process smooth and hassle-free.Your feedback means a lot to us, and we’ll be sure to share your appreciation with her. Please don’t hesitate to reach out if you need anything in the future.

Optime Group

Rated 5 out of 5 stars

Very professional

Very professional, lovely staff. Everything was handled well. Everything was explained and I felt listened too. My recruiter Jaime was pleasant and friendly.

19 November 2024
Optime Group logo

Reply from Optime Group

Thank you Dean for your kind review! We're so pleased to hear that you had a positive experience with our team. It's wonderful to know that everything was handled smoothly, and you felt listened to and supported throughout.
Thank you for sharing your experience, and we wish you the very best in your new role.

Optime group

Rated 5 out of 5 stars

Absolutely fantastic interview very professional.

Absolutely fantastic interview very relaxed and professional at all times .
My interview was conducted by Jamie Hayes .

She was so very professional and made me feel very comfortable, with her .
Well done Jamie, you were absolutely brilliant.
Kind regards
Paul Angold .
😘😘👍

15 November 2024
Optime Group logo

Reply from Optime Group

Thank you so much, Paul, for your wonderful feedback! We’re thrilled to hear that your interview experience was relaxed and professional. Jamie Hayes truly exemplifies the high standards we strive for, and we’re delighted to know she made you feel comfortable throughout.

Your kind words will certainly be passed on to Jamie – she’ll be thrilled to hear them! Wishing you all the best in the next steps, and thank you again for taking the time to share your experience!

Optime Group

Rated 5 out of 5 stars

Very professional, and helpful

Don’t normally leave many reviews ,but felt I had to mention my experience yesterday. Had to go into the office for an interview, which I was a bit nervous about but the recruiter Jaime Hayes was really nice and helpful…I had a few issues regarding some online technical issues… but she talked me through it,and even followed up the next day to see how I was getting on.

13 November 2024
Optime Group logo

Reply from Optime Group

Thank you for taking the time to leave such a thoughtful review! We're so glad to hear that Jaime made your interview experience more comfortable, especially with the technical issues you encountered. It’s great to know she was able to assist and follow up with you afterwards. We truly appreciate your feedback and wish you the best of luck.

Thank you
Optime Group

Rated 5 out of 5 stars

Jaime is great!

Applied for a job role for easyJet which then Jaime reached out to me the same day to offer me an interview which I attended the following day. She was very personable, made me feel comfortable, went through everything needed and answered all questions. She was great!!

13 November 2024
Optime Group logo

Reply from Optime Group

Thank you Nia for your kind review! We're thrilled to hear that Jaime made your interview experience so positive and comfortable. It's always our goal to provide a smooth and welcoming process for all, and we're glad to hear that reflected in your experience. Best of luck in your new role!

Thank you
Optime Gorup

Rated 5 out of 5 stars

The perfect interview

I had a great experience with the lovely Jamie from optime making part of Gatwick. In my interview she was very helpful,kind,fun and I felt very comfortable. She went the extra mile for me and was happy to help me whenever I needed. one word brilliant:)

8 November 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you so much Ryan for your fantastic review! We’re so happy to hear that Jamie made your interview experience so positive and comfortable. We’re thrilled you felt so well taken care of. Your kind words mean a lot to us, and we wish you all the best.

Thank you
Optime Group

Rated 5 out of 5 stars

Thank you Kirsty White

Understanding, supportive, encouragement ,well structured advice.
After 3 years of career break to take care of my son, it was difficult to get a job that fit well into mother-son life pattern. Kirsty White is an angel sent to assist and guide. Great Understanding. I left the interview feeling ready to get back to work, well encouraged and very well supported.

8 November 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you so much for your heartfelt feedback! 😊 We’re so glad to hear that Kirsty was able to provide the understanding, support, and encouragement you needed to feel ready to return to work after your career break. We’re thrilled that you felt well-guided and supported throughout the process. Wishing you all the best, and we’re here whenever you need us!

Thank you
Optime Group

Rated 5 out of 5 stars

I had an interview with Kirsty White…

I had an interview with Kirsty White she was very positive and very helpful!

7 November 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you for your great feedback Edward! We’re so glad to hear that Kirsty made your interview experience positive and helpful. We'll be sure to pass along your kind words to Kirsty. Best of luck in your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

Interview for TCO at Gatwick Airport

From when I walked through the door at Optimes Gatwick Branch I got a warm welcome from all the staff. I had my interview for TCO with Ellie Davies and she was very informative, professional and welcoming. I had many questions and she answered all of them with great detail and I left the interview with no stone left unturned.

28 October 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Kevin for your wonderful feedback! We’re so happy to hear that you felt welcomed by the team from the moment you walked in, and that Ellie was able to provide all the information you needed. It’s great to know you left the interview feeling confident and well-informed. Thanks again for choosing Optime!

Rated 5 out of 5 stars

Kirsty has been brilliant through the…

Kirsty has been brilliant through the recruitment process. Having not interviewed for 20 years, she immediately put my mind at ease and has been nothing but patient with me.
Thank you Kirsty and Optime!

6 November 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Mary for your kind words! We’re so happy to hear that Kirsty was able to put you at ease and guide you through the process with patience and support. It’s never easy jumping back into interviews after a long break, so we’re thrilled to know you felt comfortable. We wish you all the best in your new job and if you need anything please don't hesitate to reach out to a member of the team!

Thank you
Optime Group

Rated 5 out of 5 stars

Never mind being nervous.

This was my first interview face to face for over 25 years and I was nervous before hand. Kirsty who conducted my interview put me at ease was professional though out the process. The interview lasted appox 45 minutes and ended with me being offered employment. A big thank you to Optime and Kirsty for their time and encouragement.

6 November 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you so much Peter for sharing your experience! We’re so glad to hear that Kirsty was able to put you at ease, especially after such a long time since your last interview! It’s wonderful to know that the process was smooth and ended with a job offer – congratulations! We wish you all the best in your new role!

Thank you
Optime Group

Rated 5 out of 5 stars

Ellie was Great!

I got my next job through Optime group, I received great service Ellie was great very supportive and helpful. Ellie provided me with all the essential information and answered all questions with great manner. Thank you Ellie for being so great!

6 November 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you for sharing your experience! We’re thrilled to hear that Ellie was so supportive and helpful throughout your journey with us! It’s great to know you felt well-informed and cared for every step of the way. Congratulations on your new job, and we wish you all the best.

Thank you
Optime Group

Rated 4 out of 5 stars

My experience was very good

My experience was very good. Jaime, she was great with my interview and she explained to me every step in the process. I must be very thankful to her, for make easier this experience. I think she is a great active and good value for your company.

5 November 2024
Optime Group logo

Reply from Optime Group

Thank you Jorge for your kind words! 😊 We’re so glad to hear that Jaime made your interview experience easier and explained everything clearly. Your feedback means a lot to us, and we’ll be sure to pass along your thanks to Jaime. Wishing you all the best with your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

I had a phone interview & face to face…

I had a phone interview & face to face interview with Ellie. Not a bad word to say, she was very professional but at the same time very welcoming and easy to talk to which made the interview a whole lot nicer.

28 October 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you for sharing your experience! We’re so happy to hear that Ellie made both your phone and face-to-face interviews such a positive experience. She’s amazing at finding that perfect balance of professionalism and friendliness! Wishing you all the best in your new role, and thanks for choosing Optime!

Thank you
Optime Group

Rated 5 out of 5 stars

Very positive environment

Very positive environment, staff are polite and friendly. I would like to mention Ellie, she is very helpful and put her efforts to make the experience/interview smoother and less stressful .

28 October 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Alexandra for your lovely feedback! We’re so glad you enjoyed the positive environment and found the team polite and friendly – that means a lot to us! Ellie will be thrilled to hear she made the process smoother and less stressful for you. Wishing you all the best, and we’re here anytime you need us!

Thank you
Optime Group

Rated 5 out of 5 stars

Hi I'd like to say big Thank you to…

Hi I'd like to say big Thank you to Ellie
it was pleasure of interviewing with Ellie at Optime group and I must say, it was a fantastic experience.with ellie,
Ellie was not only professional and knowledge able , but also warm and welcoming, and helpful kindness and friendly person which helped to ease my
nerves during the interview process. She asked thoughtful questions and really took the time to get to know me and my background.
I was impressed by the efficiency of the interview process and the clear communication from Ellie throughout. She kept me informed every step of the way and made sure I had all the information I needed to succeed on that occasion
Overall, my experience with Ellie it was extremely positive and I would super highly recommend Ellie to anyone looking for a new opportunity. Thank you, Ellie for your time and for making the interview process a pleasant one! Thanks.

5 November 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you so much Rayhan for this amazing feedback! We’re thrilled to hear about your fantastic experience with Ellie – she really is a star! 🌟 It’s so great to know that her kindness, professionalism, and support made such a positive impact on your journey. We’re glad she was able to ease your nerves and keep everything clear and smooth throughout the process. Your recommendation means the world to us, and we’re so happy you found the experience enjoyable. Wishing you all the best!

Thank you
Optime Group

Rated 5 out of 5 stars

I recently had an interview with Ellie…

I recently had an interview with Ellie Davies I was little nervous but she made the procedure very quick and easy for me and she was very friendly and professional thanks Ellie for your help and support through the whole process

30 October 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Qurban for sharing your experience! It’s so great to hear that Ellie was able to make the process quick and easy for you. We know interviews can be nerve-wracking, so it’s lovely to hear she helped put you at ease. Wishing you all the best in your new role, and thanks for choosing Optime!

Thank you
Optime Group

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look