The Heathrow team are great! I’ve worked with agencies before and have always been treated like a number, but here at OpTime the team really does go above and beyond for you! I would like to especiall... See more
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See what reviewers are saying
Unfortunately I have been let down by Optime group and UNIFI TUI I went to them due to bullying in the work place and asked to speak with manager owner and still to this day nobody has got back t... See more
I have an Optime four track wire lighting system which has performed faultlessly since it was installed twenty years ago. Recently, I decided to replace the halogen lamps with the latest LED equiv... See more
During my visit at Optime group Sipson Heathrow I met Jenice Rato, she was very professional and helpful. Her Positive attitude and friendly behaviour made me feel comfortable to speak more openly... See more
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Company details
Written by the company
Since beginning in 2016, Optime Group has been innovating recruitment in the Aviation, Industrial and Hospitality sectors. Driven by Technology and an unrivalled Customer Service, we are committed to positively impacting the local communities we operate in. With locations including Gatwick, Heathrow and Manchester, our growing list of Clients allows us to continue to make a difference to organisations and employees nationwide.
Contact info
35a High Street, RH10 1BQ, Crawley, United Kingdom
- 01293 220 928
- info@optimegroup.co.uk
- optimegroup.co.uk
4.1
Great
731 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I had an interview with Kirsty White…
I had an interview with Kirsty White she was very positive and very helpful!
7 November 2024
Unprompted review
Reply from Optime Group
Thank you for your great feedback Edward! We’re so glad to hear that Kirsty made your interview experience positive and helpful. We'll be sure to pass along your kind words to Kirsty. Best of luck in your new job!
Thank you
Optime Group
Interview for TCO at Gatwick Airport
From when I walked through the door at Optimes Gatwick Branch I got a warm welcome from all the staff. I had my interview for TCO with Ellie Davies and she was very informative, professional and welcoming. I had many questions and she answered all of them with great detail and I left the interview with no stone left unturned.
28 October 2024
Unprompted review
Reply from Optime Group
Thank you Kevin for your wonderful feedback! We’re so happy to hear that you felt welcomed by the team from the moment you walked in, and that Ellie was able to provide all the information you needed. It’s great to know you left the interview feeling confident and well-informed. Thanks again for choosing Optime!
Kirsty has been brilliant through the…
Kirsty has been brilliant through the recruitment process. Having not interviewed for 20 years, she immediately put my mind at ease and has been nothing but patient with me.
Thank you Kirsty and Optime!
6 November 2024
Unprompted review
Reply from Optime Group
Thank you Mary for your kind words! We’re so happy to hear that Kirsty was able to put you at ease and guide you through the process with patience and support. It’s never easy jumping back into interviews after a long break, so we’re thrilled to know you felt comfortable. We wish you all the best in your new job and if you need anything please don't hesitate to reach out to a member of the team!
Thank you
Optime Group
Never mind being nervous.
This was my first interview face to face for over 25 years and I was nervous before hand. Kirsty who conducted my interview put me at ease was professional though out the process. The interview lasted appox 45 minutes and ended with me being offered employment. A big thank you to Optime and Kirsty for their time and encouragement.
6 November 2024
Unprompted review
Reply from Optime Group
Thank you so much Peter for sharing your experience! We’re so glad to hear that Kirsty was able to put you at ease, especially after such a long time since your last interview! It’s wonderful to know that the process was smooth and ended with a job offer – congratulations! We wish you all the best in your new role!
Thank you
Optime Group
Ellie was Great!
I got my next job through Optime group, I received great service Ellie was great very supportive and helpful. Ellie provided me with all the essential information and answered all questions with great manner. Thank you Ellie for being so great!
6 November 2024
Unprompted review
Reply from Optime Group
Thank you for sharing your experience! We’re thrilled to hear that Ellie was so supportive and helpful throughout your journey with us! It’s great to know you felt well-informed and cared for every step of the way. Congratulations on your new job, and we wish you all the best.
Thank you
Optime Group
My experience was very good
My experience was very good. Jaime, she was great with my interview and she explained to me every step in the process. I must be very thankful to her, for make easier this experience. I think she is a great active and good value for your company.
5 November 2024
Reply from Optime Group
Thank you Jorge for your kind words! 😊 We’re so glad to hear that Jaime made your interview experience easier and explained everything clearly. Your feedback means a lot to us, and we’ll be sure to pass along your thanks to Jaime. Wishing you all the best with your new job!
Thank you
Optime Group
I had a phone interview & face to face…
I had a phone interview & face to face interview with Ellie. Not a bad word to say, she was very professional but at the same time very welcoming and easy to talk to which made the interview a whole lot nicer.
28 October 2024
Unprompted review
Reply from Optime Group
Thank you for sharing your experience! We’re so happy to hear that Ellie made both your phone and face-to-face interviews such a positive experience. She’s amazing at finding that perfect balance of professionalism and friendliness! Wishing you all the best in your new role, and thanks for choosing Optime!
Thank you
Optime Group
Very positive environment
Very positive environment, staff are polite and friendly. I would like to mention Ellie, she is very helpful and put her efforts to make the experience/interview smoother and less stressful .
28 October 2024
Unprompted review
Reply from Optime Group
Thank you Alexandra for your lovely feedback! We’re so glad you enjoyed the positive environment and found the team polite and friendly – that means a lot to us! Ellie will be thrilled to hear she made the process smoother and less stressful for you. Wishing you all the best, and we’re here anytime you need us!
Thank you
Optime Group
Hi I'd like to say big Thank you to…
Hi I'd like to say big Thank you to Ellie
it was pleasure of interviewing with Ellie at Optime group and I must say, it was a fantastic experience.with ellie,
Ellie was not only professional and knowledge able , but also warm and welcoming, and helpful kindness and friendly person which helped to ease my
nerves during the interview process. She asked thoughtful questions and really took the time to get to know me and my background.
I was impressed by the efficiency of the interview process and the clear communication from Ellie throughout. She kept me informed every step of the way and made sure I had all the information I needed to succeed on that occasion
Overall, my experience with Ellie it was extremely positive and I would super highly recommend Ellie to anyone looking for a new opportunity. Thank you, Ellie for your time and for making the interview process a pleasant one! Thanks.
5 November 2024
Unprompted review
Reply from Optime Group
Thank you so much Rayhan for this amazing feedback! We’re thrilled to hear about your fantastic experience with Ellie – she really is a star! 🌟 It’s so great to know that her kindness, professionalism, and support made such a positive impact on your journey. We’re glad she was able to ease your nerves and keep everything clear and smooth throughout the process. Your recommendation means the world to us, and we’re so happy you found the experience enjoyable. Wishing you all the best!
Thank you
Optime Group
I recently had an interview with Ellie…
I recently had an interview with Ellie Davies I was little nervous but she made the procedure very quick and easy for me and she was very friendly and professional thanks Ellie for your help and support through the whole process
30 October 2024
Unprompted review
Reply from Optime Group
Thank you Qurban for sharing your experience! It’s so great to hear that Ellie was able to make the process quick and easy for you. We know interviews can be nerve-wracking, so it’s lovely to hear she helped put you at ease. Wishing you all the best in your new role, and thanks for choosing Optime!
Thank you
Optime Group
Reply from Optime Group
Thank you Helen, for taking the time to leave us a rating. We're glad you had such a positive experience with Jamie in Gatwick! Best of luck in your new role.
Thank you
Optime group
Thankyou Ellie..…
Had a great experience with Optime group
Thanks for your help and support Ellie,
I really appreciated your work and kindness
Highly recommended 👌👍
7 October 2024
Unprompted review
Reply from Optime Group
Thank you Mirosan for your kind words! 😊 We’re so glad to hear you had a great experience with us. Ellie will be thrilled to know her help and kindness made a difference! Your recommendation means the world to us – we wish you all the best in your new role!
Thank you
Optime Group
Superb interview experience
I recently had an interview at Optime with Ellie. The atmosphere was very comforting and i felt i could excel with my answers without feeling pressured or nervous. Ellie was very courteous, respectful and overall a great person to have opposite. It was a pleasure to be interviewed by Optime, and to receive the role was the cherry on top
28 October 2024
Unprompted review
Reply from Optime Group
Thank you Lewis for your lovely review! We’re over the moon to hear that Ellie made you feel so at ease during your interview – she’s a real asset to Optime! Creating a comfortable and supportive atmosphere is super important to us, so it’s wonderful to know you felt that way. A huge congratulations on landing the role- we wish you all the best in your new job, and we’re always here if you need us.
Thank you
Optime group
I recently had an interview with…Jamie-louise
I recently had an interview with Jamie-louise, she made me feel at ease when I was nervous and the interview process was quick and the outcome given at the time. I like dealing with Optime as I am not left in limbo. I find them helpful and friendly.
4 November 2024
Reply from Optime Group
Thank you Sam for your kind words! We’re thrilled to hear that Jamie made you feel comfortable during your interview – we know how nerve-wracking those can be! It’s great to know that our quick process and clear communication stood out to you. We’re all about making things as smooth and stress-free as possible. Welcome to Optime and if you ever need anything please feel free to reach out to the team.
Thank you
Optime Group
Jaime made the interview process smooth…
Jaime made the interview process smooth and a comfortable environment. She was on hand for every need and made sure to keep contact through the interview process.
22 October 2024
Reply from Optime Group
Thank you so much Megan, for sharing your experience! We're delighted to hear that Jaime helped create a smooth and comfortable interview process for you. At Optime Group, we prioritise open communication and support, and it’s wonderful to know that Jaime was there to assist you at every step. We’ll be sure to pass along your kind words to her. Best of luck, and don’t hesitate to reach out if you need anything in the future!
Thank you
Optime Group
they’re friendly and helpful
they’re friendly and helpful, helped me and kept me informed throughout my application process.
25 October 2024
Reply from Optime Group
Thank you Faisal, for your kind feedback! We’re thrilled to hear that you felt supported and informed throughout your application process with Optime Group. Our team strives to make every candidate's experience as smooth and positive as possible, so knowing that we were able to provide you with friendly and helpful support means a lot to us. Best of luck in your role, and please don’t hesitate to reach out if there’s anything further we can assist you with!
Thank you
Optime Group
Perfect communication
Perfect communication, very friendly! Such a positive experience !
22 October 2024
Unprompted review
Reply from Optime Group
Thank you Maria, for your lovely feedback regarding your recent experience with our team! We are delighted to hear that you had such a positive experience with our team and that you were made to feel so welcome. We wish you the best of luck in your new role!
Thank you
Optime Group
My experience with Optime Group.
My experience with Optime Group was fantastic from start to finish, all thanks to Kirsty White who made the recruitment process simple, easy and quick!
Kirsty was very quick and efficient at recruiting me for my new job, she was very polite and made me feel very welcome and comfortable at the interview.
Thank you Kirsty for your work, I am truly grateful for your support during this process... 10/10!
17 October 2024
Unprompted review
Reply from Optime Group
Thank you Luke for your kind feedback, its great to hear about the positive experience you had with our Gatwick team, in particular Kirsty. We're delighted to hear that Kirsty made you feel comfortable and supported throughout. We'll be sure to pass along your kind words to Kirsty. Best of luck in your new job!
Thank you
Optime Group
Most unprofessional recruitment company I’ve come across - stay clear
My honest experience with Optime Group is not good at all. It took them 4 months to do my work reference history. I asked for update and update whilst waiting and they constantly lied by saying they had sent references out but my referee never recieved them. I did majority of the chasing up. Such a slack workforce, no professionalism. Poor communication throughout with me and from department to department.
They asked me pay for my DBS check twice only to be told that the job is no longer available a week after making me pay. I turned down multiple other jobs in the meantime. This is the worst recruitment company I have come across in my whole work career (20 years). I should have noticed the signs from early and took the other roles offered to me. The reviews on Google are poor, I should have read them much earlier and cut my losses sooner. A lot of their reviews are fake, you can see this with the same account writing multiple 5 star reviews within weeks of eachother. Who writes 2 reviews under 1 name on trust pilot within 2 weeks? Fake reviews written by staff to drown out all the bad reviews. You cannot believe any of these 5 star reviews. My experience (and others) with all people across different departments was like dealing with school kids. It’s either wasting your time when they say you got the job and they don’t then employ you or they don’t pay you correctly and you receive no holiday pay. One of the worst parts was that there was no other job opportunity offered to me after they said the job I applied for was no longer available, even though I can see they are advertising various jobs, not a solution based company. Please do yourself a favour and don’t work with them, you will be wasting your time and will have issues.
Further Update - they stated below in their response that they will be reaching out to me to discuss my complaint further. It still hasn’t happened 2 weeks later. This is a prime example of how slack their workforce are and furthers my points which I made above. It’s all just talk to make them seem credible but no action to follow up… thank you for clarifying my point.
24 September 2024
Unprompted review
Reply from Optime Group
Thank you Nathan for taking the time to share your experience with us. We're truly sorry to hear that you had a poor experience and that we've fallen short of your expectations. This is not the level of service we strive for at Optime.
We take your feedback seriously, especially concerning the communication and delays you mentioned. We will be reaching out to you directly to better understand the issues and address your concerns, as well as reviewing this internally with our team to prevent this from happening again.
Thank you again for your honesty.
Optime Group
Good Experience!!!
Had an interview with Kirsty White on 9th of Sep and had a great experience. Kirsty has great communication skills and she helped me with all the queries i had over the phone and email. Thanks Kirsty and Optime Group.
9 September 2024
Unprompted review
Reply from Optime Group
Thank you for sharing your positive experience! We're delighted to hear that Kirsty provided such excellent support and communication throughout the interview process. We always aim to ensure that all questions are answered and that the process is as smooth as possible. We'll be sure to pass along your kind words to Kirsty. Best of luck in your new job!
Thank you
Optime Group
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