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Rated 5 out of 5 stars

Company had great reviews, and I have severe sacrolliac issues. I was encouraged to try this particular belt. I decided to do it because I'm quite desperate. I have hope that it will help me.

Rated 5 out of 5 stars

The professional discounts are legit as I compared them to Amazon's pricing, from their OPTP shop. Also, the website was easy to navigate. I appreciate there are short video demos provided on the plat... See more

Rated 1 out of 5 stars

Waited two business days for a quote to confirm shipping costs. Called to check on progress - nothing. The rep kept telling me how wrong I was in my understanding, cutting me off. Finally I asked her... See more

Rated 1 out of 5 stars

This order took a very long time to ship. Placed on 4/6/17. Called on 4/7/17 to have it shipped via Priority Mail. On 4/10/17 received an email asking me to choose shipping method and another email... See more

Company details

  1. Physiotherapy equipment supplier
  2. Pharmacy

Information provided by various external sources

OPTP (Orthopedic Physical Therapy Products) is a recognized leader in providing professionals and consumers with orthopedic, physical therapy, rehabilitation and fitness products.


Contact info

4.0

Great

TrustScore 4 out of 5

177 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(177)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No body got back to me re shipping

No body got back to me re shipping. Plse cancel this order!

13 October 2024
Unprompted review
OPTP logo

Reply from OPTP

I'm so sorry you're having an issue with your order--and for the delay in this reply. The easiest way to resolve any ordering issues is to contact customer service directly at customerservice@optp.com or by calling 800-367-7393.

Rated 2 out of 5 stars

I attempted to order three different…

I attempted to order three different books, one copy per book. Your system kept showing me that I had ordered eight (8) copies of "Treat Your Own NECK", not one copy. Whatever happened in my attempting to correct my order the one copy of the NECK book disappeared from the order.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Everything you can think of for a great home experience!!

After spending several hours checking out OPTP’s catalog, I’ve placed a couple of orders. They have every kind of “body works” for toning, strengthening (not dumbells, but tools/machines that help you use your own body weight like pilates, yoga, etc.), and lengthening your muscles. They sell a number of instruction books with varying complete systems as well as the equipment one uses to benefit from the exercises.

Everything they sell would be beneficial to my broken-down body, so I have to pare down my wants vs. necessities in terms of pain management. I‘m wholly satisfied with everything that I’ve chosen for lengthening my muscles and massaging the fascia. I’m so grateful to have found OPTP. They are a blessing to me.

2 August 2024
Unprompted review
Rated 1 out of 5 stars

Painful unused sleep roll not returnable

I called to complain about a sleep roll that was painful and I was treated with disrespect by the person answering the phone. I have bought quite a bit from the company, but they wouldn't let me return the sleep roll. I had not used it, and it is hard as a rock. I don't know how anyone could sleep on it. This purchase will end my relationshipto with this company. Buyer, beware. If you don't like, you are stuck.

12 January 2024
Unprompted review
Rated 2 out of 5 stars

Purchased an $80 item and ended up with…

Purchased an $80 item and ended up with an additional $60 in shipping and the over $60 in customs and duty. As a Canadian shopper I would not purchase from you again as this wS way too expensive and not clear up front

3 November 2023
Unprompted review
Rated 3 out of 5 stars

Discount code not working

There was a discount code, but every time I tried to apply it, it went to a page that showed an error code. So I just placed the order, since the discount was only good through that day. I did leave a note in my order asking whether the discount could be applied, but I haven't heard back yet.

20 October 2023
Unprompted review
Rated 3 out of 5 stars

Love the ease of navigating the site…

Love the ease of navigating the site and the professional discount.
Hate the shipping charges.
If I forgot to order something for my clinic, the shipping charges dissuade me from ordering again and I usually find an alternative at a different site.
Perhaps looking at free shipping over a certain dollar amount would encourage people to:
-order more products to meet the threshold
-order more frequently

19 September 2023
Unprompted review

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