Company had great reviews, and I have severe sacrolliac issues. I was encouraged to try this particular belt. I decided to do it because I'm quite desperate. I have hope that it will help me.
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See what reviewers are saying
The professional discounts are legit as I compared them to Amazon's pricing, from their OPTP shop. Also, the website was easy to navigate. I appreciate there are short video demos provided on the plat... See more
Waited two business days for a quote to confirm shipping costs. Called to check on progress - nothing. The rep kept telling me how wrong I was in my understanding, cutting me off. Finally I asked her... See more
This order took a very long time to ship. Placed on 4/6/17. Called on 4/7/17 to have it shipped via Priority Mail. On 4/10/17 received an email asking me to choose shipping method and another email... See more
Company details
Information provided by various external sources
OPTP (Orthopedic Physical Therapy Products) is a recognized leader in providing professionals and consumers with orthopedic, physical therapy, rehabilitation and fitness products.
Contact info
3800 Annapolis Lane N, Suite 165, 55447, Minneapolis, United States
- 800-367-7393
- optp.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I will be advised in advance concerning…
I will be advised in advance concerning the shipping charges on my order.
I WAS UNABLE TO NAVIGATE YOUR REGISTRY…
I WAS UNABLE TO NAVIGATE YOUR REGISTRY TO MY PROFESSIONAL ACCOUNT ESTABLISHED IN 2020; SHOPPING FOR THE COMBINATION WAS A TOTAL PAIN AND I FINALLY COMPLETED MY ORDER AS A GUEST BECAUSE YOUR SYSTEM THOUGHT I ALREADY HAD AN ACCOUNT UNDER MY E-MAIL WHICH IS TRUE, BUT WOULD NOT ACCEPT MY PASSWORD OR ALLOW ANOTHER TO BE CREATED.
WHAT A PAIN!
One of the easy check out processes I…
One of the easy check out processes I use.
LOVE my OPTP lower bar for my back
Excellent choice of product by my Physical Therapist,
and order came to my home and delivered in a safe box. 5 stars!!!
I’ve been purchasing products for years…
I’ve been purchasing products for years had extreme difficulty signing in as professional!
Outstanding customer service!
I could not have placed this order without Mary's cheerful patience! She provided outstanding customer service.
You had everything I needed
Seamless shopping experience
It was very easy to order from the website.
Your company had what I was looking for where many did not have it. I would do business with you again.
You were the only provider with what I…
You were the only provider with what I needed, plus I still get my professional discount after years of not purchasing from you!
I live in MN and there wasn't option to…
I live in MN and there wasn't option to Pick up my order, only to pay 17 dollar shipping via ups ground to deliver 12 miles to My house.
Excellent Shopping Experience
Easy, fast, good product descriptions, transparent pricing and process.
Shopping was easy thank you
Your Catalog was easy access and shopping was easy I was referred by my Pilates teacher.
Thank you
Jenifer
Soft rollers
The short videos that explained the difference between the different types of rollers were very helpful. A good idea to offer a book that demonstrates exercises for users new to rollers. I ordered the book along with the soft roller.
Higher quality products
As a fellow therapist, I appreciate the higher quality products you offer.
Shopping fine; Shipping seemed unclear
Shopping itself was fine. However, when I placed the order and selected the default "USPS Priority Mail," I couldn't find an explanation of what that is in terms of potential number of days til delivery. A ballpark figure would have been nice so I could make the best choice between that option and another.
gratitude
you gave me a refund when the roller came damaged from Amazon. THank you!! I ordered it directly from you instead. Hope it comes soon. Betsy
I am unhappy and I just sent a note to…
I am unhappy and I just sent a note to customer service, re: order #2374911. Of the 2 occipital floats that I ordered, One came without the air stopper to close the bladder and it appears used with scratches on the base. The other came without the straw to blow up the bladder. These are Christmas gifts and I need a replacement for the used one ASAP! Also, I need an air straw for the other one. I have ordered quite a few items from you and this has been the worst experience...luckily I opened the plastic bag and inspected the merchandise before I wrapped it for Christmas. It appears that you are closed today as I've tried to call several times. My phone is Mobile-505-321-8480 Home- 505-797-8422.
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