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Rated 5 out of 5 stars

Company had great reviews, and I have severe sacrolliac issues. I was encouraged to try this particular belt. I decided to do it because I'm quite desperate. I have hope that it will help me.

Rated 5 out of 5 stars

The professional discounts are legit as I compared them to Amazon's pricing, from their OPTP shop. Also, the website was easy to navigate. I appreciate there are short video demos provided on the plat... See more

Rated 1 out of 5 stars

Waited two business days for a quote to confirm shipping costs. Called to check on progress - nothing. The rep kept telling me how wrong I was in my understanding, cutting me off. Finally I asked her... See more

Rated 1 out of 5 stars

This order took a very long time to ship. Placed on 4/6/17. Called on 4/7/17 to have it shipped via Priority Mail. On 4/10/17 received an email asking me to choose shipping method and another email... See more

Company details

  1. Physiotherapy equipment supplier
  2. Pharmacy

Information provided by various external sources

OPTP (Orthopedic Physical Therapy Products) is a recognized leader in providing professionals and consumers with orthopedic, physical therapy, rehabilitation and fitness products.


Contact info

4.0

Great

TrustScore 4 out of 5

177 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(177)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

210 euro +60 shipping in Usa+ 60 …

210 euro +60 shipping in Usa+ 60 shipping in Italy=.330 euro
Disappoint very expensive!

19 February 2019
Unprompted review
OPTP logo

Reply from OPTP

Hi Tommaso,

I'm sorry you're unsatisfied with our international shipping rates. We only charge our actual cost of shipping for international orders, so we don't make any profit on those charges. If you have an account through a shipping service, we are happy to use it instead of charging for shipping.

Rated 5 out of 5 stars

Really easy to shop once I found the…

Really easy to shop once I found the "product" section. Initially I couldn't readily see where to click to find products so I tried the search bar and found them that way.

2 December 2018
Unprompted review
OPTP logo

Reply from OPTP

Thank you for the feedback, Daniel! I will share this input with the Marketing team.

Rated 5 out of 5 stars

Great site

Great site! I was looking for a McKenzie Lumbar Roll and found it easily and it was exactly what I needed. Ordering took minutes and I'm well on my way to more comfortable sitting. Everything on the site was easy to understand and my order was completed very quickly and in a timely manner!

30 November 2018
Unprompted review
Rated 3 out of 5 stars

I had a very difficult time signing in…

I had a very difficult time signing in with new passwords (yes, more than one!) I just can't seem to get it to work. Please simplify this process. . . I have no idea which password I'll use the next time I sign in. Otherwise, once signed in, navigating is easy.

5 September 2018
Unprompted review
Rated 1 out of 5 stars

This is ridiculous having to wait for…

This is ridiculous having to wait for shipping costs overnight for such lightweight items. I order $300k worth of goods per annum online and you are the first to keep a customer waiting for a quote first for an overnight shipment. I am out for the rest of the day and won't be able to reply or deal with this and I urgently need these straps for my health and to tie in on my phsysio treatments after being in a car accident. One is for my partner also.
Im shocked that your online system cannot handle such things. You are the only one....

7 August 2018
Unprompted review
Rated 1 out of 5 stars

Why am I limited to only reading my…

Why am I limited to only reading my purchase on ONE device!? That is ridiculous! I've never had this issue when purchasing a text of any kind and wish I would have known that prior to making the purchase! Definitely WILL NOT be buying from here again.

11 July 2018
Unprompted review
Rated 1 out of 5 stars

Ordered clinic supply on 3/28/18…

Ordered clinic supply on 3/28/18 received email from OPTP on 3/29 acknowledging order but never shipped my order, 4/4/18 I called to check status, stated they did not ship because shipping address and CC billing address was different. OPTP had my email, phone number but never bothered to inform me about status of my order, on 4/4/18 places order again, was delivered on 4/12/18 no apology nothing. Will never do business with them

13 April 2018
Unprompted review

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