Ordered the Almira necklace from this place and I emailed them because on the website they said UK Shipping is 4-8 days and it's been way longer than that which is so misleading. They haven't replied... See more
Company replied
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Review summary
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I ordered a tennis name necklace but received a simple gold necklace. I asked for a refund or resolution but keep getting the same message. Customer Care is reviewing it. Decided to just ask for a r... See more
Company replied
I’ve emailed over 10 times about my tracking and all I get back is they are experiencing really high volume of emails and it will take 72 hours for a reply! Still had no response from them ! Then when... See more
Company replied
Awful customer service. My parcel was stolen and they’ve refused to refund or replace my item as it’s shown as “delivered”. I’ve explained it wasn’t. I ordered this item months ago for a birthday pres... See more
Company replied
1.6
Bad
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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Awful customers service
Awful customers service. My bracelet broke and they claim that their policy is to send our replacements free of charge as they do not offer refunds or returns. It’s been months of me emailing them and I have not heard back from them. I gave them the benefit of the doubt but this has been too long now. Very disappointed
10 April 2026
Unprompted review
Reply from Opulentvogue
Hi Emily,
We’re very sorry to hear about your experience and completely understand your frustration with the delay in communication. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
As our items are covered under our replacement policy, we would be happy to arrange a replacement for your bracelet. Please contact us again at info@opulentvogue.co.uk
with your order details and a photo of the item so we can prioritise your case and process the replacement as quickly as possible.
Thank you for bringing this to our attention — we truly appreciate the opportunity to make this right.
— The Opulent Vogue Team
order #50172
i am now writing my second review seeing as no one wants to reply to my emails. this is an absolute JOKE! i ordered these products on 29th march for my best friend that currently only has around a month to live now, and i expect her to receive these products that she has always wanted BEFORE she goes. i’ve had no responses whatsoever, all you guys say is ‘ send us an email’ why send over an email when no one wants to reply?! the customer service here is absolutely shocking!! this website used to be so good me and my best friend loved this website would always order from here now it’s gone to absolute shit. i expect this parcel to be sent out by tomorrow. i am not waiting any longer. for a WEEK it has been saying ‘ Order generated/Shipping Label Created’ why the hell is it taking so long????!!! PLEASE SORT THIS IMMEDIATELY.
9 April 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re truly sorry to hear about the situation and the distress this has caused you. We completely understand how important this order is given the circumstances, and we’re very sorry that you haven’t received a response yet — this is not the level of service we aim to provide.
Please email us at info@opulentvogue.co.uk
with your order number and mark the subject line URGENT – Trustpilot Review, so our team can locate your order and prioritise your case immediately. We will provide you with an update on the status of your parcel as soon as possible.
We sincerely apologise again for the frustration and appreciate you bringing this to our attention.
— The Opulent Vogue Team
If I could give it a 0 I would
If I could give it a 0 I would, product never arrived so it’s a scam and there team don’t respond
5 March 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear that your order has not arrived and for the frustration caused by the lack of response. This is certainly not the experience we want for our customers.
Please contact us directly at info@opulentvogue.co.uk
with your order details so we can urgently investigate the status of your parcel and arrange a suitable resolution for you as quickly as possible.
Thank you for bringing this to our attention — we would really appreciate the opportunity to make this right.
— The Opulent Vogue Team
ABSOLUTE SCAM
ABSOLUTE SCAM. ORDERED 3 MONTHS AGO AND RECEIVED NOTHING. THIS IS ABSOLUTELY SHOCKING BEHAVIOR. EMAILED SEVERAL TIMES AND RECEIVED NO RESPONSE. RUINED MY DAUGHTERS BIRTHDAY. DON'T WASTE YOUR MONEY ON THIS SCAM WEBSITE!!!!!
5 April 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand how upsetting this must be, especially as the order was intended for your daughter’s birthday. This is certainly not the experience we want any of our customers to have, and we sincerely apologise for the frustration caused.
Please contact us directly at info@opulentvogue.co.uk
with your order details so we can urgently investigate the status of your order and arrange a suitable resolution as quickly as possible.
Thank you for bringing this to our attention — we would really appreciate the opportunity to make this right.
— The Opulent Vogue Team
REVIEW NUMBER 3 😡
REVIEW NUMBER 3! It’s now been a month and have still not received my order. The website states 4-6 days for delivery but this is a LIE because it’s coming from China! No updates on the FAKE tracking. I have requested a refund but my emails are being ignored. They only reply when you post a bad review! SCAMMERS - AVOID!!!
5 April 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand your frustration with the delay and lack of updates. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Please contact us directly at info@opulentvogue.co.uk
with your order details so we can urgently investigate your parcel and arrange a suitable resolution, whether that’s a refund or replacement. We truly want to make this right for you.
— The Opulent Vogue Team
order #13985
I ordered two gold Lindsay bracelets from Opulent Vogue and both items tarnished very quickly, despite being advertised as tarnish-free with a warranty. I contacted them in November 2025 asking for a refund; they replied once asking if I wanted a refund or replacement, but I don’t want another item that’s just going to tarnish again. After I responded, they completely ignored me and it’s now been months with no resolution. Poor quality products and even worse customer service — I would not recommend.
13 November 2025
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand your frustration regarding the tarnishing of your bracelets and the delay in communication. This is certainly not the experience we want for our customers.
Please contact us again at info@opulentvogue.co.uk
with your order details, and we will prioritise your case to resolve this promptly, whether that’s issuing a refund or finding a satisfactory solution under our warranty.
Thank you for bringing this to our attention — we genuinely want to make this right.
— The Opulent Vogue Team
Order 47023...my order arrived after 5…
Order 47023...my order arrived after 5 weeks last friday...the bracelet was missing!! It was for a special birthday present! Devastated! Have emailed and completed the contract form numerous times to ask for someone to acknowledge this. Absolutely nothing! No reply at all! If I dont get a reply on here will be reporting this company further! Spent over £100 for this kind of service! Terrible!
27 March 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand how disappointing this must have been, especially as the order was for a special birthday. Receiving an incomplete order is certainly not the experience we want for our customers, and we sincerely apologise for the frustration caused.
Please contact us at info@opulentvogue.co.uk
with your order number and details of the missing item so we can urgently investigate this and arrange for the bracelet to be sent out to you or provide a suitable resolution as quickly as possible.
Thank you for bringing this to our attention — we truly want to make this right.
— The Opulent Vogue Team
I have left a review before and of…
I have left a review before and of course Opulent Vogue monitor this and just send an email direct to you saying what your tracking says. They just say your item has been dispatched and it's on it's way due to delays in the postal system. They don't care they have your money. They are based in China even though they have a registered address in the UK. Please Please don't buy from this company you won't receive your item. I stupidly recommended it to my friend for her daughter and now she's in the same situation paid for the item and nothing delivered. I've been waiting 60 days for my delivery and no response. It will never arrive I know that. Maybe it was never sent.
1 February 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand your frustration, especially after waiting such a long time for your order. This is certainly not the experience we want for our customers.
Please be assured that we take situations like this seriously and want to resolve them properly. If you haven’t already done so, please contact us at info@opulentvogue.co.uk
with your order details so we can urgently investigate the status of your parcel and arrange a suitable resolution if it has not arrived.
We appreciate you bringing this to our attention and would welcome the opportunity to make this right.
— The Opulent Vogue Team
Tarnished Jewellery
I have emailed twice over a week ago, regarding the guarantee on their jewellery against them tarnishing, as both my bracelets have tarnished, and i still haven’t had a response. Really disappointed.
31 March 2026
Unprompted review
Reply from Opulentvogue
Hi
We’re very sorry to hear about your experience and for the delay in responding to your emails — this is certainly not the level of service we aim to provide. We also understand how disappointing it must be to have an issue with your jewellery.
As our items are covered by our lifetime guarantee, we would be happy to assist you with this. Please contact us at info@opulentvogue.co.uk
with your order details and photos of the bracelets so we can arrange a replacement or another suitable resolution for you as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make this right.
— The Opulent Vogue Team
Worst service ever
Worst service ever. Ordered two earrings on the 13th of February and was supposed to be delivered on the 13th of march. Its been over 2 weeks and have yet to receive the items. I suddenly got an email yesterday saying my order has a ”delivery exception” and has been sent back to the seller… I’ve sent countless emails and the only response I’ve gotten is that they have received my request and will respond within 72H. Its been days now. 0/10 don’t recommend
25 March 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand your frustration, especially with the delivery exception and lack of timely updates. This is not the level of service we aim to provide, and we sincerely apologize for the delays and communication issues.
Please contact us directly at info@opulentvogue.co.uk
with your order details so we can urgently investigate what happened with your parcel and arrange a resolution for you as quickly as possible, whether that’s a replacement or a full refund.
Thank you for bringing this to our attention — we genuinely want to make this right.
— The Opulent Vogue Team
Frustrated and disappointed
Opulent Vogue, jewelry site, took my payment and after sending them multiple emails (weekly) explaining that I never received anything from them, they responded with generic and very frustrating emails back. They even suggested that I should check my neighbors mailboxes. The package was never sent! I am disputing the charges but I am disappointed in the company, their customer service and how they handled all of this. How do they stay in business?
15 February 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and the communication you’ve received.
Please contact us directly at info@opulentvogue.co.uk
with your order details so we can urgently investigate this matter and work towards a resolution for you as quickly as possible.
We truly appreciate you bringing this to our attention and would like the opportunity to make this right.
— The Opulent Vogue Team
Item ordered on 7th Feb. Goods not received
Item ordered on 7th Feb. Allegedly arrived in the country on 1st March. 6 emails sent and received same generic email saying tracking shows in transit. Have requested a refund x 3 but comment ignored. Scam seller
7 February 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand your frustration with the delay and lack of clear updates. This is not the level of service we aim to provide, and we sincerely apologize for the repeated generic responses you’ve received.
Please contact us directly at info@opulentvogue.co.uk
with your order details and refund request so we can prioritise your case and resolve this as quickly as possible. We want to ensure this is handled properly for you.
Thank you for bringing this to our attention.
— The Opulent Vogue Team
AWFUL AWFUL AWFUL
AWFUL AWFUL AWFUL. Ordered a silver ring and a silver bracelet. Almost a month later the delivery arrived, when opened it was a gold necklace.
It’s impossible to speak to someone, everything is just email.
Absolute scam website and the quality is very low.
DO NOT order from them.
They state 4-8 days but yet almost a month later and I get the wrong item.
25 March 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience — receiving the wrong item after such a long wait is understandably frustrating. This is not the standard we aim to provide, and we sincerely apologize for the delay and mix-up with your order.
Please contact us at info@opulentvogue.co.uk
with your order details and a photo of the item received so we can urgently investigate and arrange the correct items or a full refund.
We truly appreciate you bringing this to our attention and would like the opportunity to make this right.
— The Opulent Vogue Team
Joke
Thinking this is the only way I’ll actually get through to the company. I received a parcel a week later than expected and was the completely wrong order. Don’t know who to contact as I’m not getting replies to any of my emails.
24 March 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience — receiving the wrong item after such a long wait is understandably frustrating. This is not the standard we aim to provide, and we sincerely apologize for the delay and mix-up with your order.
Please contact us at info@opulentvogue.co.uk
with your order details and a photo of the item received so we can urgently investigate and arrange the correct items or a full refund.
We truly appreciate you bringing this to our attention and would like the opportunity to make this right.
— The Opulent Vogue Team
I highly recommend I thought it was a…
I highly recommend I thought it was a scam due to reading all theses comments but I’ve got my jewellery as I am in absolute love yes it came a little late but it was definitely worth it I will definitely be buying from there again thank you
24 March 2026
Unprompted review
Reply from Opulentvogue
Hi,
Thank you so much for your kind words — we’re so happy to hear that you love your jewellery! We really appreciate you giving us a chance and sharing your experience.
We’re sorry again for the slight delay, but it means a lot to know it was worth the wait. We look forward to serving you again soon!
— The Opulent Vogue Team
Reply from Opulentvogue
Hi,
Thank you so much for your kind words! We’re thrilled to hear you love your product and that it was worth the wait. Your support means a lot to us, and we look forward to delighting you again soon!
— The Opulent Vogue Team
DO NOT ORDER
DO NOT ORDER. Scam website. They do dropshipping, the bracket came broken and it tarnishes. They don’t answer the emails.
1 February 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience — this is not the standard we aim to provide. We take concerns about product quality and customer support seriously, and we sincerely apologize if you’ve had difficulty reaching us.
Please contact us at info@opulentvogue.co.uk
with your order details and photos of the item so we can investigate and resolve this for you as quickly as possible, whether that’s a replacement or a full refund.
Thank you for bringing this to our attention — we’re committed to making this right.
— The Opulent Vogue Team
I’ve emailed over 10 times about my…
I’ve emailed over 10 times about my tracking and all I get back is they are experiencing really high volume of emails and it will take 72 hours for a reply! Still had no response from them ! Then when they finally updated my tracking information when I go to track my order it says the tracking information is incorrect & the email and phone number is incorrect but when I go to track it on the actual opulent vogue website it lets me track it perfectly fine and tells me what dates my orders are coming by I don’t like complaining but I ordered on the 12th March for my sisters birthday present which was on the 18th of March as I got told that the shipping takes 4-8 days
12 March 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry for the frustration and confusion regarding your order — especially with the timing for your sister’s birthday. This is not the experience we want for our customers, and we truly apologize for the delays and any unclear communication.
To help resolve this quickly, please contact us directly at info@opulentvogue.co.uk
with your order details. Our team will prioritize your case to ensure your order is delivered as soon as possible or discuss an alternative solution if needed.
Thank you for your patience — we genuinely want to make this right.
— The Opulent Vogue Team
No delivery, tracking or reply to emails
I placed my order on the 24th February. It stated 5 to 8 business days for delivery. Tracking won't update. I have sent 2 emails asking to be advised when my delivery is estimated or to give me a full refund. No reply to either email. Extremely disappointing service. I am wondering how I might get my money back?
24 February 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry for the delay and lack of response — this isn’t the experience we want for our customers. Please email us directly at info@opulentvogue.co.uk
with your order details so we can resolve this quickly and arrange your delivery or a full refund.
Thank you for your patience.
— The Opulent Vogue Team
Opulent Vogue only sell Cheap Chinese Rubbish that could cause you injury.
I purchased a necklace for my partner it stated the necklace was non tarnish and hypoallergenic, with in 3 days the necklace had tarnished and lost its shine it also bought my partners neck out in a rash with small blisters, the items that Opulent Vogue sell are not only Cheap Chinese Rubbish, they are also dangerous and likely to cause the wearer pain and injury, Don't waste your money on this total rubbish.
31 December 2025
Unprompted review
Reply from Opulentvogue
Hi,
We are very sorry to hear about your experience — this is certainly not the standard we aim to provide. We take reports of reactions and product issues very seriously. Please contact us immediately at info@opulentvogue.co.uk
with your order details so we can investigate and work with you to find a resolution, whether that’s a replacement, refund, or further assistance.
Your safety and satisfaction are very important to us, and we appreciate you bringing this to our attention.
— The Opulent Vogue Team
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