Ordered the Almira necklace from this place and I emailed them because on the website they said UK Shipping is 4-8 days and it's been way longer than that which is so misleading. They haven't replied... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered a tennis name necklace but received a simple gold necklace. I asked for a refund or resolution but keep getting the same message. Customer Care is reviewing it. Decided to just ask for a r... See more
Company replied
I’ve emailed over 10 times about my tracking and all I get back is they are experiencing really high volume of emails and it will take 72 hours for a reply! Still had no response from them ! Then when... See more
Company replied
Awful customer service. My parcel was stolen and they’ve refused to refund or replace my item as it’s shown as “delivered”. I’ve explained it wasn’t. I ordered this item months ago for a birthday pres... See more
Company replied
1.8
Poor
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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RUSTS!
RUSTS!! I’ve bought I wanna say 7 bracelets/rings from Opulent Vogue and initially they look stunning - I mean for the price that’s the bare minimum, but literally give it a few weeks and they will start going green leaving marks losing colour. Also not to mention delivery takes ages and tracking information weirdly updates when it wants to, I know it’s tempting to buy because the jewellery looks so good but honestly do not waste your money
20 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the disappointment caused regarding the quality of your jewellery and the delivery experience.
We completely understand your frustration, especially after purchasing multiple items and experiencing issues with tarnishing and colour changes over time. This is certainly not the experience we want for our customers.
We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number(s) and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
Missing items
Dear Opulent Vogue Customer Care,
I have received my order #51979; however, two items are missing from the package:
Classic Golden Combo Watch
Personalised Velvet Travel Jewellery Box
These items are listed in my order confirmation, but they were not included in the parcel I received.
Please confirm whether these items were shipped separately. If not, kindly arrange to send the missing items as soon as possible or issue a refund for the missing products.I contacted your customer care team by email and I have attached screenshots of my order for reference.
16 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear that items were missing from your order and understand how frustrating this must be.
We sincerely apologise for the inconvenience caused and appreciate you already contacting our customer care team with the screenshots and order details.
We would really like the opportunity to investigate this further and assist you with resolving the missing items from Order #51979. Please could you email our support team again at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and provide you with an update as soon as possible.
Kind regards,
Opulent Vogue Support Team
After placing my order and not getting…
After placing my order and not getting any tracking along the way I was so worried about weather I would even receive my items. I came here to check reviews and I was then even more concerned, then to my surprise I received my order that day! (A week after ordering) items were all there and very nice too. I was very pleasantly surprised
15 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
Thank you so much for taking the time to share your experience with us.
We completely understand your concerns regarding the tracking updates, and we’re sorry for any worry this may have caused before your order arrived. We’re really pleased to hear that your items arrived safely, that everything was included, and that you were happy with the jewellery.
Your feedback means a lot to us, and we truly appreciate your patience and support. We hope you continue to enjoy your pieces!
Kind regards,
Opulent Vogue Support Team
Ordered a necklace stating “tarnish…
Ordered a necklace stating “tarnish free” it tarnished straight away. 5 emails and 3 weeks later i got a replacement. And guess what happened? Yes. It tarnished AGAIN, ive now not had a reply from the company for 4 weeks and have lost all hope. Embarrassing. Avoid.
14 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this situation has caused.
We completely understand your concerns, especially after experiencing the same issue with the replacement item and then not receiving further responses from our support team. This is certainly not the experience we want for our customers.
We would really like the opportunity to properly review your case and work towards resolving this for you. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
I placed an order for which I paid
I placed an order for which I paid, over 20 days have passed, I have not received the order, they do not answer my correspondence or the phone. It is called being ripped off, right?
23 April 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must feel after waiting so long for your order.
This is certainly not the experience we want for our customers, and we sincerely apologise for the lack of communication you’ve experienced.
We would really like the opportunity to look into your order and provide you with a clear update. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
I’m back with YET ANOTHER REVIEW.
I’m back with YET ANOTHER REVIEW.
Opulent Vogue has still not refunded me for my undelivered order. They said they’re looking at why the refund hasn’t been processed.
No reply from them, not surprising. I want my money back.order 44842
3 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially while still waiting for your refund regarding Order 44842.
We sincerely apologise for the lack of updates and communication you’ve experienced. This is certainly not the level of service we aim to provide.
We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number (44842) and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
This company is a scam avoid at all…
This company is a scam avoid at all costs they assign you a fake or no tracking number then say delivered with no products actually being sent please I was scammed out of nearly 200 dollars I will be contacting shop pay to suspend pay services with them and putting in fraud charges with my bank no way to reach customer support and no response do not spend money here
28 April 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how frustrating and concerning this situation must be.
We sincerely apologise for the issues you’ve experienced with tracking updates and communication. This is certainly not the experience we want for our customers, and we take concerns like this very seriously.
We would really like the opportunity to properly investigate your order and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number, tracking number, and the email address used for the purchase, and mention your review so our team can prioritise your case and provide you with an update as soon as possible.
Kind regards,
Opulent Vogue Support Team
horrible customer service
I ordered from this website in February was so excited to get my jewellery as i'm a big fan and saw it being advertised on tik Tok the tracking said delivered but nothing came and I emailed them multiple times and a woman by the name Mary azote said she would find out what happened and get me my parcel she hasn't replied back since the 9th of march. £40 has literally gone down the drain they reply once and then go Mia. trust me save yourself the time and money and don't buy from this website.
9 March 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this must be after waiting so long for your order.
We sincerely apologise for the lack of follow-up communication regarding your case. This is certainly not the level of service we aim to provide, and we understand your concerns after your tracking showed the parcel as delivered but nothing was received.
We would really like the opportunity to properly review your order and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
Terrible quality
Terrible quality! Ordered two different bracelets and they’ve lasted a matter of weeks before falling apart. Their website says lifetime guarantee…..if only someone would reply to my refund/exchange request. Claim they’ll get back to you in 72 hrs. I’ve now sent 5 emails over the last month and nothing back. Scammers!!
13 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We completely understand your concerns, especially after experiencing issues with the quality of the bracelets and then not receiving responses regarding your refund or exchange request. This is certainly not the level of service we aim to provide.
We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
Absolutely ridiculous experience with…
Absolutely ridiculous experience with Opulent Vogue. I placed a huge order and mysteriously the two Mollyane hand chains I paid for never arrived. Tried contacting them and all you get is an automated response with no actual customer service or social media presence anywhere. For a brand charging these prices, the lack of communication is embarrassing. At this point it just feels unprofessional and unreliable. Would not recommend ordering unless you’re okay with missing items and being ignored.
12 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must be, especially after placing a large order and receiving incomplete items.
This is certainly not the experience we want for our customers, and we sincerely apologise for the lack of communication you’ve experienced while trying to resolve this.
We would really like the opportunity to properly review your order and investigate the missing Mollyane hand chains. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
I purchased a watch weeks ago £140!
I purchased a watch weeks ago £140!! No emails with tracking but money taken from bank. I’ve sent several emails with the automated response of get back to me in 72 hours and still nothing so now I’ll be taking this further.
1 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how frustrating and concerning this must be, especially after spending a significant amount and not receiving updates on your order.
This is certainly not the experience we want for our customers, and we sincerely apologise for the lack of communication you’ve experienced.
We would really like the opportunity to properly review your order and provide you with an update. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
My daughters boyfriend ordered products…
My daughters boyfriend ordered products on 9th April to arrive for special 18th birthday on mat 1st, still no delivery and tracking is useless - avoid this website
1 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how disappointing this must be, especially as the order was intended for such a special occasion.
We sincerely apologise for the delay and the lack of helpful tracking updates. This is not the level of service we aim to provide, and we understand your concerns.
We would really like the opportunity to look into this for you and provide a clear update. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
I ordered some items it took over 2…
I ordered some items it took over 2 weeks to arrive and then when they did arrive I was missing two items from my order I have emailed three times and all I get back is high volume of emails and I’ll received a response up to 72 hours I still am yet to hear back on when I’m going to received my other item there is no phone number to contact so I have no way of speaking to anyone unless they respond I have even messaged on there TikTok page and I got one response asking for my email and now I have been ignored I’m really annoyed about the situation as I have no missed out on two items and have spent money with them and not received what I was meant to.
22 April 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
PLEASE STAY CLEAR
PLEASE STAY CLEAR
All you deserve is 0 stars this company lies please check my previous review they asked me to email them to replace the bangle 10 emails later still no reply
9 April 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand your frustration, especially after reaching out multiple times without a response. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Please contact us directly at info@opulentvogue.co.uk
with your order details and reference your previous review so we can prioritise your case and arrange a replacement for your bangle as soon as possible.
Thank you for bringing this to our attention — we genuinely want to make this right.
— The Opulent Vogue Team
The worst service ever
I ordered a pair of earrings on 25 march for my daughter’s 18th birthday. They showed as due to be delivered in order status with a time slot. They the reverted to “in transit” and there has been no update since 11 April on the order tracking. I have emailed 6 times and so had my daughter. The auto response commits to an email reply within 72 hours but I have heard nothing. Appalling customer service.
28 April 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this must be—especially as the order was for your daughter’s 18th birthday.
We sincerely apologise for the lack of updates and the delay in responding to your emails. This is not the level of service we aim to provide, and we fully understand your concerns given the tracking has not updated since 11 April.
We would really like the opportunity to properly investigate this for you and provide a clear update. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case.
Kind regards,
Opulent Vogue Support Team
Terrible customer service
Terrible customer service! Do not buy from this company product quality awful and no resolution for their error. I received a teal Lindsay bracelet which broke after a week of receiving it and wearing. When I sent an email and form back to their customer service email which is the only way and one email you can get in touch I get an automated response that it has been received and someone will contact back within 72 hours however after chasing 4 times I have still not heard back in over a month! Awful service
29 March 2026
Unprompted review
Reply from Opulentvogue
Hi Bailey,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
This is certainly not the level of quality or service we aim to provide, and we completely understand how disappointing it must be for the bracelet to break so soon after receiving it, along with the lack of response to your emails.
We would really like the opportunity to look into this properly and help resolve the issue for you. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case.
Kind regards,
Opulent Vogue Support Team
My order was not shipped
My order was not shipped. Im so angry cus I payed quite a bit of money and it was supposed to be jewellery as a present for my very dear friend that I dont see often. If this turns out to be a scam I will definitely sue. Such a bad experience
27 April 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how upsetting this must be, especially as the order was intended as a meaningful gift for your friend.
This is certainly not the level of service we aim to provide, and we take concerns about unshipped orders very seriously. We would really like the opportunity to look into this for you and provide a clear update on your order status.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, so we can investigate this as quickly as possible and assist you further.
Kind regards,
Opulent Vogue Support Team
Absolutely terrible experience
Absolutely terrible experience. Firstly you guys take forever to respond, my items took a week longer than expected to arrive. And now even worse is the quality of the items.
Order- 50255. Ive enailed COUNTLESS TIMES.
I would like to return 3 of the items out of 10 i purchased in total.
1 item was completely tarnished within 3 days and the other 2 items were not good quality as promised and im not happy and want to return ASAP. If you fail to respond im going to take further action.
22 April 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially with delays in response and concerns about the quality of some of your items.
This is certainly not the experience we want for our customers, and we completely understand your disappointment. We would really like the opportunity to review your order (Order 50255) and assist you with your return request.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and clearly mention the items you wish to return so our team can prioritise your case and help resolve this as quickly as possible.
Kind regards,
Opulent Vogue Support Team
I ordered a few things 7 weeks ago I…
I ordered a few things 7 weeks ago I have emailed nothing it was for my daughters 21st I’m so up set I can’t afford to get her anything else now as I used all my money. Please don’t use this website it’s definitely a scam I wish I had never ordered
12 March 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand how upsetting this must be, especially as the order was for your daughter’s 21st birthday. This is certainly not the experience we want for our customers, and we sincerely apologise for the distress and inconvenience caused.
Please contact us directly at info@opulentvogue.co.uk
with your order details so we can urgently investigate your order and arrange a suitable resolution as quickly as possible.
Thank you for bringing this to our attention — we truly want to make this right for you.
— The Opulent Vogue Team
Order says delivered but yet not received
Order says delivered. They don’t show exactly which courier it’s with. No sign of tracking at all. Only shows on their website as delivered, but yet received NONE. Where tf is my parcel? explain. This is horrendous.
18 April 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand how frustrating this must be. This is certainly not the level of service we aim to provide.
Please contact us at info@opulentvogue.co.uk
with your order details so we can urgently investigate the delivery status with the courier and determine exactly what has happened to your parcel. If it cannot be located, we will arrange a suitable resolution for you as quickly as possible.
Thank you for bringing this to our attention — we genuinely want to make this right.
— The Opulent Vogue Team
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