OQ Hair Reviews 

3,891
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,935 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the hair products are exceptionally soft, beautiful, and arrive very quickly. People also appreciate the helpful customer support team along with the nice packaging that includes extra hair gifts. Shoppers note that the installation process is beginner-friendly and the texture remains wonderful over time. Some reviewers were not happy with the excessive shedding and poor quality of certain items. Consumers stated that some bundles experienced severe tangling and hair falling out in clumps. Buyers also experienced issues regarding unhelpful responses and unsatisfactory resolutions when attempting to handle complaints.

What people talk about most

Product

Consumers find product to be extremely satisfying, frequently praising the incredible softness, full volume,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the hair is incredibly soft, full, and... See more

Order

Customers had positive experiences with their order, frequently praising the simple and quick checkout... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the remarkably fast... See more

User experience

People report positive experiences with user experience, frequently highlighting that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am thoroughly impressed with my OQ Hair purchase - it’s extremely soft and manageable… no tangling and honestly, very little shedding. I can see why others reuse it; it holds up very well. I order... See more

Rated 5 out of 5 stars

Been ordering since 2000 and always a good experience. The company is very responsive to inquiries or concerns via email and or what’s app !!!!! The Hair is an amazing quality.

Rated 5 out of 5 stars

I love the quality of the hair! My braids look absolutely stunning! I have received so many compliments regarding my hair. The hair does not have any weird smells, it doesn’t shed, and it looks so bea... See more

Rated 5 out of 5 stars

Beautiful Product! First off let me start by saying that I got the hair quicker than I thought it would THEN, when it got here I was beyond pleased with the softness & quality. All the influencers a... See more


Company details

  1. Hair product shop
  2. Hair extensions supplier
  3. Wig shop

Written by the company

OQ Hair Girls, become a powerful queen with the original dream, confident and beautiful!! OQ Hair official website provide high quality 100% human hair products at affordable prices. We offer Wear Go Wigs, HD & Transparent Lace Frontal Wigs, Half Wig, Lace Closure Wigs, Full Lace Wigs, V Part Wigs, Headband Wigs, T/U Part Wigs, Hair Bundles, Glueless Wigs, Ponytail, Clip In Extenstion, and More. Our top sale is Wear Go Glueless Wig collection, which can refresh your look in 10s, pre-cut HD Lace, pre-plucked Hairline, Pre-bleached Hair Knots, try our Salon Ready Wigs. Free shipping and 30-days return/refund/exchange is our guarantee to customers.Choose OQ Hair, be a shinning queen!


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(3,891)

1,931 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars

My hair came quickly and the packaging was very cute. I appreciate the extra gifts inside. The hair is soft and great quality!! I will be ordering more

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Nice unit...

Nice unit.... no foul smells, hair barely sheds if at all, nice soft, natural looking and feeling.
My only negative is that they didn't ship my product until 1 week after I placed my order...so it took about 3weeks to receive.

14 September 2026
Unprompted review
Rated 1 out of 5 stars

0 STAR - BEWARE OF THIS COMPANY!!!!!! ⚠️‼️

I regret buying hair from OQ Hair. I paid $300 for this hair, and it was nappy and tangled straight out of the package. It had not even been installed yet, so there is absolutely no way this can be blamed on how I wore or maintained it.

I’ve had colored hair before and I know how to properly care for it. After getting it installed, I wet it, used conditioner, and did everything I normally would—and the hair was STILL dry, nappy, shedding, and completely unmanageable.

I even sent them pictures of a bundle that was never installed, proving that the issue was there from the beginning. They told me that the hair was no longer in its “original condition” but I did NOTHING to the hair.

What makes this worse is their customer service. I had been contacting them about this issue before the 30-day return window even passed, but now they’re trying to use the return policy as an excuse not to compensate me. And after paying $300, they offered me $15. Fifteen dollars. That is honestly ridiculous.

I paid $300 expecting quality hair, not hair that I immediately had problems with and then had to argue with the company about.

I would NOT recommend OQ Hair. The quality was unacceptable, and their solution was even more insulting. If you’re thinking about spending your money here, DON’T.

BEWARE OF THE FAKE REVIEWS!!!!

16 September 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

Hi, we’re sorry to hear that you were disappointed with your order. We’d like to clarify the situation for anyone reading this review.

You ordered three bundles, and the hair was installed before you requested a return. You also provided photos showing the hair after it had been installed and worn. Afterward, the bundles were removed and requested to be returned.

Our return policy does not allow us to accept returns for hair that has been installed, used, and removed, because once the hair has been installed and worn, we can no longer verify its original condition or determine whether any changes resulted from the product, installation, handling, or maintenance.

We understand that you contacted us within the 30-day period. However, the 30-day period does not mean that used or installed hair automatically qualifies for a return. The condition of the item is also part of our return requirements.

We did not ignore your concern. As a goodwill gesture, we offered a $15 partial refund, even though the hair was no longer eligible for return under our policy.

We respect every customer's right to share their experience, but we also want to make sure the circumstances are represented accurately. Our return policy is publicly available and applies consistently to orders that have been installed and used.

Rated 5 out of 5 stars

I am thoroughly impressed with my OQ…

I am thoroughly impressed with my OQ Hair purchase - it’s extremely soft and manageable… no tangling and honestly, very little shedding. I can see why others reuse it; it holds up very well. I ordered on a Tuesday and had the hair in my hands by Friday of that same week - just in time for my Birthday!! It was packaged very nicely and had a gift inside to create a wig if I chose to! Absolutely the BEST hair experience I’ve EVER had!💜

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Love this hair! The best hair ever!

Love this hair! It came very fast! Smells great! Hair was light and filled my entire head! Crochet needle was in the pack! I love the purple box it came in! I’m getting so many compliments on my hair! This isn’t the last time! I’ll definitely be trying more types of hair! I’m in love with my pixie curly!

9 September 2026
Unprompted review
Rated 2 out of 5 stars

Tangled & Processed Brown Burmese Curly Crochet

I unfortunately did not have a positive experience with the quality of this hair. I bought it since my natural hair is a similar brown. However, this hair has been lightened and dyed brown. In which it has been bleeding since the first wash and is now looking blonde after almost 4wks. Since it’s processed it is dry, tangled, and mattes similar to blonde boho hair. I am disappointed and spent $400+ on 6 bundles of 22inches with an extra one being purchased last minute from Amazon. Never again with this company and I cannot reuse this hair and would not want to. Also, yes, I detangled, conditioned/leave in conditioner, and washed the hair and it progressively gets dryer and mattes more. I now have to work extra hard to make it not look tangled and matted until I take it out. I tried to leave this honest review on their site with pictures but it is either being rejected or blocked. I give this 2stars because it’s not a birds nest but is def not the expected quality especially at the price point.

21 August 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

Hi, thank you for sharing your experience. We’re sorry to hear that the hair did not meet your expectations.

The hair you purchased is colored and processed human hair. Because the hair has been lightened and dyed to achieve the brown color, it can be more delicate and may require additional moisture and care compared with unprocessed natural-color hair. Color-treated hair can also experience some color fading or bleeding during washing, depending on the processing and care routine.

We understand your concern about the hair becoming dry and tangling more over time. We also appreciate that you have been conditioning and caring for the hair. We would be happy to review the specific issue more closely if you provide us with your order number and current photos/videos of the hair, including the condition after washing.

Regarding your comment about the website review, we do not intentionally remove genuine negative feedback simply because it is negative. Reviews may be subject to our review system and guidelines, but we understand your concern and are happy to look into what happened with your submission.

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