OQ Hair Reviews 

3,893
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,935 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the hair products are exceptionally soft, beautiful, and arrive very quickly. People also appreciate the helpful customer support team along with the nice packaging that includes extra hair gifts. Shoppers note that the installation process is beginner-friendly and the texture remains wonderful over time. Some reviewers were not happy with the excessive shedding and poor quality of certain items. Consumers stated that some bundles experienced severe tangling and hair falling out in clumps. Buyers also experienced issues regarding unhelpful responses and unsatisfactory resolutions when attempting to handle complaints.

What people talk about most

Product

Consumers find product to be extremely satisfying, frequently praising the incredible softness, full volume,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the hair is incredibly soft, full, and... See more

Order

Customers had positive experiences with their order, frequently praising the simple and quick checkout... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the remarkably fast... See more

User experience

People report positive experiences with user experience, frequently highlighting that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am thoroughly impressed with my OQ Hair purchase - it’s extremely soft and manageable… no tangling and honestly, very little shedding. I can see why others reuse it; it holds up very well. I order... See more

Rated 5 out of 5 stars

Been ordering since 2000 and always a good experience. The company is very responsive to inquiries or concerns via email and or what’s app !!!!! The Hair is an amazing quality.

Rated 5 out of 5 stars

I love the quality of the hair! My braids look absolutely stunning! I have received so many compliments regarding my hair. The hair does not have any weird smells, it doesn’t shed, and it looks so bea... See more

Rated 5 out of 5 stars

Beautiful Product! First off let me start by saying that I got the hair quicker than I thought it would THEN, when it got here I was beyond pleased with the softness & quality. All the influencers a... See more


Company details

  1. Hair product shop
  2. Hair extensions supplier
  3. Wig shop

Written by the company

OQ Hair Girls, become a powerful queen with the original dream, confident and beautiful!! OQ Hair official website provide high quality 100% human hair products at affordable prices. We offer Wear Go Wigs, HD & Transparent Lace Frontal Wigs, Half Wig, Lace Closure Wigs, Full Lace Wigs, V Part Wigs, Headband Wigs, T/U Part Wigs, Hair Bundles, Glueless Wigs, Ponytail, Clip In Extenstion, and More. Our top sale is Wear Go Glueless Wig collection, which can refresh your look in 10s, pre-cut HD Lace, pre-plucked Hairline, Pre-bleached Hair Knots, try our Salon Ready Wigs. Free shipping and 30-days return/refund/exchange is our guarantee to customers.Choose OQ Hair, be a shinning queen!


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,893)

1,931 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I really liked this wig

I really liked this wig! I got the Layered Cut Bleached Mini Knots 9x6 Lace Body Wave Wear Go Glueless Wig With Curtain Bangs The hair was soft, full, and looked really good installed. The lace blended nicely and gave a natural look. I did experience some slight shedding, but I noticed it mostly happens if the hair isn’t properly maintained. As long as you take care of it, it holds up really well. Overall, I’m happy with my purchase and would definitely recommend it.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I was hesitant because I have been on…

I was hesitant because I have been on the hunt for good crochet hair for braids. I have twin daughters and every human hair I have bought so far has tangled so bad after just a week. Well, we are now 2 weeks in and no tangles! I’m honestly surprised and amazed. The cost was a little more but definitely worth it. I plan to braid my hair soon and I’ll definitely buy this hair for it. The shipping was fast! I did miracle knots and only needed 2 bundles for my 10yr olds hair. I got 16” which was perfect.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Complete Scam & Terrible Support

Complete Scam & Terrible Support - Wish I could give it -10 stars
Do not waste your money on OQ Hair. I received thin, sparse hair with a completely wrong curl pattern.
When I reached out, they claimed their team inspects every shipment. But as soon as I sent photo proof, they flipped, admitting they can't guarantee quality, density, or volume because the hair is "handmade." They literally told me to "repair" a brand-new install and offered an insulting $30 refund on a $245 order.
The product is completely different from what’s advertised, and their customer service is a joke. Avoid at all costs.

9 September 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

We’re sorry to hear that you were disappointed with your order. We take concerns about hair quality, density, and curl pattern seriously.

We’d like to look into your specific case and review the product, photos, and communication with our customer service team to better understand what happened. However, we’re currently unable to identify the order from the information in this review.

Please provide your order number and the email address used to place the order so we can locate your order and review the case. We’d be happy to look into this further and provide clarification based on the actual order details.

Rated 1 out of 5 stars

Scam

If I could give Oq hair no stars,I would they don't deserve the one star, but to give a review that's how it goes. I went on trustpilot and oq was given rave reviews, and on oq website they showed true hd lace and I was impressed by the pictures that were probably stolen so I ordered me a wig on 9-3-26 never gotten any information about the status of my order, started looking deeper on the Internet like reddit and Instagram and and the reviews were bad contacted my bank they did an investigation and my money was refunded on 9-9-26. So I don't know what reviews trustpilot is using but buyers be aware maybe buying their wigs through Amazon will give better results.

3 September 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

We’re sorry to hear about your experience. We understand your frustration, and we’d like to clarify what happened for other shoppers reading this review.

Your order was placed on September 3, 2026. We’re sorry that you did not receive an order-status update as expected. the email usuauly send from service@oqhair.com, Please kindly check your junk or spam folder in case it was filtered there.
However, your payment was refunded on September 9, 2026, and the order was therefore not completed or delivered.
If you have any questions, please feel free to contact us directly

Rated 5 out of 5 stars

I had a great experience with OQ Hair

I had a great experience with OQ Hair! Although my order was delayed, their customer service kept me updated throughout the process and even provided me with a discount toward a future purchase. Their responses were always prompt, helpful, and professional.

Once I received my wig, I absolutely loved it! The quality was beautiful and definitely worth the wait. I really appreciated how they handled the delay and made sure I felt taken care of. I would definitely purchase from OQ Hair again!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Hair is definitely 10/10 only have to…

Kemiah
Hair is definitely 10/10 only have to add water and braid it at night. Little to no shedding, no strange smell. I did a versatile sew in and it works well with my hair, I would recommend this company to friends and family. The seller was easy to contact and even reached out after hair was delivered. The shipping was fast it took a week to get to me and it came in a cute package. I will be buying the hair again it’s definitely worth the price.
I did 22 22 24 24

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I LOOOVE this half wig

I LOOOVE this half wig. I got the water wave half wig and wore it to have a versatile style over my microlocs. I got so many compliments and the install was super easy / beginner friendly. 10/10 ate downnn

2 September 2026
Unprompted review

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