Orange Egypt Reviews 130

they dont care about the consumer, they literally rob us on a daily basis, how on earth can someone put 43% taxes on all their products, their services are always down, whenever I try to renew my tariff it tells me that I do not have enough funds although I have more than enough. absolute thieves.

Quick and easy purchase and install at the Cairo airport. The cost was very reasonable and the service was good throughout my 2 week stay in Egypt

orange.eg mobile review: TDLR: SCAM
did buy 2 simcards with data plan = 18 GBit
1. scamed by there emplyees at airport (got 16 GBits)
2. i record my data usege. after 2.4 GBits. "MY orange app" tells me i am out.
3. contact orange.eg they say i have used all on one simcard
4. they tell me i have 2Gbits left out of 16 on the other sim that i have not even activated.
5. stupid bad suport

SCAM

I've tried all major service providers, but the worst is Orange which I completely regret subscribing :(
They keep reducing the speed, then I call them to raise it then they reduce it again and we get into this endless loop !!

Worst customer service, instead of solving a problem they were responsible for in the first place they started blaming me for not calling them from the beginning. They left the issue unsolved. Couldn’t even renew my internet package which is the most basic service that should be provided because of their faulty system.

The worst customer services, and the worst quality ever - people are not well trained how to deal with customer complaints at all, its very obvious that complaints department at the customer service team are totally unprofessional... ORANGE needs to reorganize their structure and to hire well people with a proper management and proper coaching, else you will loose alot of your first class customers

Presumed Orange Egypt was as good as in other countries, it is not. Their smiles mask the fact that they just take your money and don't provide the service. You ask for a reply in English and get Arabic. It bewilders me that those that pray five times a day, treat others in such a way. Very disappointed.

Dishonest Telecom Company

For 3 consecutive months, I'm not receiving the service I'm registered to it with an excuse from the customer service that we have a system error.
Customer service very unhelpful.

Very bad customer services
Very bad network
Something went wrong in this company
Never found solution for any problem

Scam at airport

After 2 days 40 GB used... yeah sure and I'm Santa Claus.
They didn't sell 40 GB... they charge your balance and every 500 mb you get charged and ... yeah it's not worth it to go further.

I was on vacation for 10 days in Egypt and I bought their pri-paid number for 7.90 eu for 18gb.
The sim card was not working at all. I try to contact them through their Contact Centar and also via email but it was worthless.
I will never buy one of their pri paid sim cards anywhere!

Will never use again as they are thieves. Don’t understand how I gave internet package with plenty of megabytes yet it keeps telling me that I have used over my allowance and deducting money from any credit I have in my account. When I called to try and resolve the issue they were unhelpful and did not seem to know how to resolve the issue. When I tried to use my credit to extend my package even when I had 100 Egyptian pounds on there and wanted to extend by 70 Egyptian pounds I would receive a message stating that I did not have enough credit on my account to extend my internet even though I did and they keep taking money from my credit even though I still had internet package available. They need to sort out these issues as my experience using orange has been frustrating and annoying!!

Scammers bought 40gb and was given 9.6gb on two lines. Workers at the orange airport in Cairo cheat and scam tourists!

Be careful, they are scammers! I bought 40Gb and run out of units after using 20GB.

This is one of the worst provider in all providers I have used i over than 12 countries. They are bunsh of thieves and their customer services just know it, and blablabla when you contact them. The data packages consumes 10 megas for every actuall megas counted by my mobile usage data counter, and you hear some rubish arguments every time you speak to their employess. Scam and a fraud counting on the monopoly strategy!

Purchased 3 cards at the Hurgada Airport. 2 of the 40 GB cards were empty after merely 1 GB usage. Contacted Orange via APP and they‘ve disconnected me immediately after waiting 20 minutes. Also kept receiving spam messages constantly. Don‘t recommend at all, what you buy and what you get varies. Waste of money and I‘m typing this using the poor WiFi from the Resort. Egypt no.: 01208382713

Did not get what was sold in hurgada airport. Sim card with 16 gb data, only had 2gb. Its a scam to avoid.

Bought 40GB for 15 euro on Hurghada airport. The guy said that I need to dial some numbers one hour after I activate the SIM. 2 days later and 1.6GB spent turned out we're 80% done :D so the guy sold us 2GB for 15 euros. What a waste of time. Useless scammers.

This is the worst service provider company ever. They are liars, scammers and they are punishing me for their own system mistakes. My phone bill was deducted from my card 3 times because of a problem in their system, they refuse to refund me and they keep telling me that they will keep the amount in my phone bills balance. Their customer service gave me wrong information many times to keep prolonging the case and they deduct another amount from this money without my permission. And the worst is that the department that handles my complaint is keep lying that they tried to contact me and failed, so please call the customer service and I need to keep repeating my problem over and over with no solution.