Orange Egypt Reviews 130

I strongly discourage buying from Orange's online shop, especially considering the significant cost of the product at 23k. They will humiliate you when attempting to return a malfunctioning product, providing a harsh lesson not to engage with them. Despite having the right to return malfunctioning products within 30 days, they will make the process difficult like a hell.

Issues start with damaged products and extend to misinformation from all stakeholders, including the call center, store staff, and managers at the headquarters and ended to rude treatment from the staff.

Don't don't don't buy Sim Card from Orange in Egypt
It might be easy quick purchase , but once you are hooked up , you will realize it is terrible, you can not even get in touch with customer service without paying for it.
They choose which subscription automatically without ur consent , terrible coverage , bad service.
Stay away

Their support is worse I have seen in my life. They will not accept any facts, they will close your internet any day with some made up reason, just pick Vodafone or we, you will have much better experience

New customer 3 days ago and every day stop the service and new complaint

Last winter I arrived at Cairo airport and immediately purchased an Orange sim card in the hope that i'd have data for the duration of my 7 night stay. I was supposedly meant to have enough data (10gb) to cover me for at least the first few days. I wasn't able to access any data and of course any attempt I made to rectify this was met with an unsuccessful response. Orange did eventually sort this out on the very last day of my trip after spending hours on the phone to customer services and wasting much of my holiday.
In my opinion, they shouldn't sell sim cards that simply don't work. The customer service needs to be created as it just doesn't really exist. Its really letting down the Orange brand.

Scammers. I bought 3 SIMs at Hurghada airport for me and my family to use on holiday. I paid extra for 43GB of data each, but only received 10GB on each SIM. Contacted orange but they just keep cutting me off. Seems like a scam to which orange are turning a blind eye

ITS A SCAM DO NOT JOIN THEM
I got a dsl contract with them and it's been hell since day 1, starting with the agent that registered MY CONTRACT under a different name, and the POOR internet service that works sometimes and sometimes it doesnt work, customer service department that knows NOTHING and keeps promising that they're gonna fix it but to no avail, I HATE THIS COMPANY WITH ALL MY HEART, ORANGE IS THE WORST SERVICE PROVIDER I HAVE EVER SEEN IN MY ENTIRE LIFE AND I HOPE THEY DIE AND ROT IN HELL

Signal strength is weak, with the majority of the time spent in an H+ network. I feel remorseful about my decision to use them.

Fraud company. Never use it in all their services.
Worst customer support you can ever meet during your life.
Worst follow-up and handling any problem.
No one is carrying to solve your problem, they will just take your money and never give you a service.
I spent 3 months without internet and their support keep telling me in 24 hours, then when I requested a cancellation, they made me pay for a non-used invoice just to get my cancellation and after doing all these steps just to leave this SHHIT company, they are refusing to give me the cancellation and keep telling me in 24 hours.
NEVER EVER USE THIS COMPANY IN ANYWAY.

Fraud, deception and terrible customer service. This is what you can expect when you use Orange Egypt. I bought 3 Orange Egypt SIM cards from the Cairo Airport. I was told that the plan was for local calls and 43 GB for each SIM card. The data ran out after 20 GB. When I contacted "Customer Service" by dialing 110, they would hang up before you could even talk to someone. The chat session with them was useless. I will make Orange's corporate head office in Paris aware of the bad reputation Orange Egypt is developing. They are hurting the Orange brand.

Very cheap way to collect monthly invoices , nevertheless awful coverage

Trying to take money from my account, I am not with this company and never have been, reported as fraud

No one answer in phone they deduct money from credit and no where can find for what. They stole money

Slow responses and no proper and clear information to provide

DO NOT USE, they are thieves. If you’re a foreigner they take more money from you without explanation assuming you won’t be able to tell. When you complain when you figure out the theft, suddenly the system is down…
I went to the branch over 10 times to get the STOLEN money they added on my monthly bill. for over a month the system is being updated. when you call to complain, they tell will call you back with information.
If other Orange companies in WESTERN countries would’ve done that, governments would shut them down.

Just landed in Portugal. No internet roaming service inspite of previous notification to an Orange representative.
What happened after that when dealing with orange customer service is a pathetic story of very poor service, extreme incompetence lies and fraud. So sorry to have witnessed the descent of orange to such a low level.

Poor service, poor informations,not honest to advice the foreigner and tourists,not centralised informations between the branches so you need to see more than branch to look for the honest customer services.
They waist my holiday and my money every time I come.for my Australian friends my advise don't choose Orange

Bad experience, Very bad service, the customer service didn't help me for any questions everything she told me that please go to your nearest orange the lady name Aya Mohamed she didn't answered me for any questions or she can not understand my question orange have to trained their staff sorry

Ok, let me introduce you to their scam tactics. At Hurghada airport, we bought 2 sim cards for ridiculously low prices. One of them was 30GB for 9USD. It was working for maybe the first evening, then it ran out data... when we came back to the airport, departing home, i left the SIM plastic frame inside my backpack. The first security guy told me that i have to pass through some security check. Ok... when he was searching my backpack, the only thing he was interested in was the plasric frame of that SIM. He told me "what is this... it is a trash, throw it away... HERE... " I was just thinking like... ok, here you go. And I threw it to the plastic container that he showed me. Then I wanted to buy a coffee, the guy at the cafe after the security check asked me kindly if I, by any chance, have some Egyptian SIM card, because I am leaving and probably I will not need it anymore and that he needs to give it to his relative or some other bs... so I said yes of course I have and it has a plenty of remaining data! I gave him that SIM which ran out of data the first day. But then I connected everything together. They are doing this to resell the used ones. Even the guy who only wanted me to throw that empty frame out... cool. Be careful, this is a scam country and I would not go there anymore.