Orbis Travels Reviews 

1,001
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 265 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the helpful and polite staff members, noting that agents consistently go above and beyond to arrange seating preferences and tailor trips successfully. Consumers also highlight the smooth booking process, highly responsive communication, and efficient administration, ensuring an entirely stress-free holiday planning experience. Some reviewers were not happy with unexpected booking cancellations and missing services encountered during their travels. People specifically pointed out that sudden ticket cancellations, unhelpful responses, and poor handling left them feeling completely unsupported when serious issues arose. Others noted that they paid for services that were ultimately never delivered.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness, patience, and professionalism... See more

Holidays

Consumers find holidays to be a delightful experience with strong satisfaction overall. Reviewers frequently... See more

Service

People report positive experiences with service, highlighting exceptional support and well-coordinated travel... See more

Customer service

Clients share positive opinions on customer service, praising staff for being extremely helpful, patient, and... See more

Booking process

Customers consistently note ambiguous experiences with booking process. Many reviewers describe the booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My trip to Malta & Gozo was well planned, good administration and effective communication. The Waters Edge hotel in Pretty Bay inMalta, was right on a lovely beach, and the Grand Hotel in Gozo was stu... See more

Rated 5 out of 5 stars

From start to finish the service we received was excellent. Tim and Alwin were exceptional. Communication was good, they checked us in, arranged transfers and took all the worry about the trip away... See more

Rated 5 out of 5 stars

Great company to deal with and was our agent of choice more than once. Responsive to enquiries and Benjamin Walker was so helpful. Provided clear information. Made booking easy and without stress.

Rated 5 out of 5 stars

Jenny was a very proficient Orbis employee. She listened to our needs and requests and worked diligently to get us a trip to remember. Many thanks Jenny for your phone calls, emails and research to... See more


Company details

  1. Travel deals

Written by the company

Get your Luxury Travel deals with our all-inclusive holiday packages. We customize itineraries for couples, family and solo travellers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,001)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simon was Great

Simon was Great! He came as a referral from a family member. He was very thorough and delivered everything he discussed right on time. Will use him again!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Our experience was great with Orbis…

Our experience was great with Orbis from the time we arrived at Lisbon to our final departure from Porto. All transfers are easy and 5 star service. Choice of hotels were excellent, 5 star with Bessa Hotel. Special mention to all agents at Orbis specially to Ella Taylor for making our departure smooth. I will use Orbis again. Thank you.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Jenny was a very proficient Orbis…

Jenny was a very proficient Orbis employee. She listened to our needs and requests and worked diligently to get us a trip to remember. Many thanks Jenny for your phone calls, emails and research to get it right!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

researched many different options…

Simon researched many different options for us to find what worked best with our schedules. I'm impressed with the responsiveness and consideration. The booking process was so easy!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I appreciate the way your staff…

I appreciate the way your staff operates and help me with my booking.
Special mentioned to Jenny Davies who guide me through all the process. She’s very patient in answering all my question and right away get into my request.
A big Thank you to Jenny!
Mindy Elgert

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Simon was so helpful and informative

Simon was so helpful and informative. He explained the elements of the trip in detail and helped us arrange flights that were suitable. Thank you for arranging the transportation to the ferry and return. I would definitely book with you again.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Our first experience with Orbis was a good one.

Our first experience with Orbis was with Simon Brown. We found him helpful, knowledgeable, and very patient with our questions. He was very kind and worked very hard to tailor our prospective trip into one that exactly suited our wishes. He truly seemed to care, and was attentive to our every need, following up quickly and well.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Russell…

I had a great experience with Russell from Orbis. He was very kind and patient. He never pressured me and was always helpful. I changed my mind a few times and he was very respectful and understanding. I would definitely recommend Orbis/Russell and I will reach out to them again for future traveling plans.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Simon Brown, best service

I’ve had the pleasure with connecting with travel agent, Simon Brown, for my vacation inquiries. He provided multiple options accommodating my family and me. Moreover, I recommended family members and friends, and we all booked together! Thank you again for your exceptional service. I will be reaching out to you again on my next travels.

23 July 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Phong Nguyen,

Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.

We are delighted to hear that Simon Brown provided you with exceptional service by offering multiple travel options tailored to your family's needs. Your trust in recommending us to your family and friends means a great deal to us, and we're thrilled that you all chose to travel with us.

We will be sure to pass your kind words on to Simon, who will be delighted to know his efforts made such a positive impact.

Thank you once again for your support. We look forward to helping you plan many more memorable holidays in the future.

Kind regards,
Customer Relations Team
Orbis Travels

Rated 5 out of 5 stars

I had a good experience with Steve,he…

I had a good experience with Steve,he helped with all my needs for the trip to Iceland, I really appreciate him.Thank you!

17 July 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Luz Guevara,

Thank you for your fantastic 5-star review! We truly appreciate you taking the time to share your experience.

We are delighted to hear that Steve was able to assist you with all your travel needs for your trip to Iceland. Providing personalized service and ensuring our customers have a smooth booking experience is always our priority.

We will be sure to pass on your kind words to Steve—he will be thrilled to know his efforts made a positive difference.

Thank you once again for choosing Orbis Travels. We look forward to helping you plan your next adventure!

Kind regards,
Customer Relations Team
Orbis Travels

Rated 5 out of 5 stars

We worked with Simon

We worked with Simon; he was very attentive; he listened to what we wanted; put together a trip to Bali for us with all the places we missed on our first visit to Bali. We had to change a few details and he got right onto that. The whole process from initial contact to eveything being booked was only hours and saved us days of planning and looking into eveything. We found Simon very professional and very easy to work with.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Simon was very helpful in getting 5 of…

Simon was very helpful in getting 5 of us booked for our vacation. Thank you Simon for putting this together for us and your helpful information.

10 July 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Sophie,

Thank you for your wonderful 5-star review! We're delighted to hear that Simon provided attentive and professional service, helping you plan your Bali holiday with ease. We'll be sure to share your kind words with him.

We truly appreciate your trust in Orbis Travels and look forward to helping you create more unforgettable holidays in the future.

Kind regards,
Customer Relations Team
Orbis Travels

Rated 5 out of 5 stars

same day tickets

the Louvre was sold out but Orbis was able to get us in .

3 July 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Rob,

Thank you for your fantastic 5-star review! We're delighted we could help secure your Louvre tickets, even though they were sold out. It's wonderful to know we helped make your trip a little more special.

We appreciate your trust in Orbis Travels and look forward to assisting you with your future travels.

Kind regards,
Customer Relations Team
Orbis Travels

Rated 5 out of 5 stars

Found me a holiday even though the add said sold out!

I saw this holiday advertsied on TravelZoo but it said it has sold out. I took a chance and called them, a very nice lady by the name of Mia was very helpful and found me dates within the dates requested. Initially the return date was too late but she found an alternative taking off and landing at much more reasonable times. I had a few queries following the booking which were all dealt with extremely quickly and helpfully by Alwin Finch. Would recommend been very pleased with the service received.

9 July 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Georgina,

Thank you so much for your wonderful 5-star review! We’re delighted that Mia was able to find a suitable holiday option for you and that Alvin could assist quickly with your post-booking queries.

Your kind recommendation means a lot to us, and we truly appreciate your trust in Orbis Travels.
We look forward to helping you plan your next holiday!

Kind regards,
Customer Relations Team
Orbis Travels

Rated 5 out of 5 stars

2nd time booking with Orbis Travel

I have now booked a holiday via Orbis Travel twice and both times have been excellent. The customer service on both occasions was first class - both pre and during the holiday itself. The staff were concerned to meet my requirements and expectations and did a really good job in matching them. I thoroughly recommend the agency : if what they are offering initially is not what you require, they will help find an alternative destination for you.

29 June 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Anne,

Thank you for your fantastic 5-star review and for choosing Orbis Travels once again! We’re delighted to hear that both of your experiences with us have been excellent and that our team was able to meet your expectations before and during your holiday.

Your continued trust and recommendation mean a great deal to us. We look forward to helping you plan many more memorable holidays in the future.

Kind regards,
Customer Relations Team
Orbis Travels

Rated 5 out of 5 stars

South Kore here we come

My parents and I just booked a trip
To Seoul South Korea with Simon Brown. He was very thorough and patient . We were able
To get an affordable vacation and looking forward to our trip in November .

8 July 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Jennifer,

Thank you for your wonderful 5-star review! We're delighted to hear that Simon provided thorough and patient service in helping you and your parents book your South Korea holiday.

We truly appreciate your kind words and trust in Orbis Travels. We hope you have an amazing trip in November and look forward to assisting you with your future travels.

Kind regards,
Customer Relations Team
Orbis Travels

Rated 4 out of 5 stars

Orbis created a wonderful experience…

Orbis created a wonderful experience and we definitely will use them again.
Simon was always available and his patience with older people was nice and courteous.
Thank you for a fabulous holiday.

8 June 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Customer,

Thank you for your wonderful review! We're delighted to hear that you had such a great experience with Orbis Travels and that Simon's patience, courtesy, and support made your holiday planning enjoyable.

Your kind words mean a great deal to us, and we truly appreciate your trust. We look forward to helping you plan your next memorable holiday.

Kind regards,
Customer Relations Team
Orbis Travels

Rated 5 out of 5 stars

Ella was great

Ella was great! earlier we had worked with another staff member but he left the company and Ela picked from there & she managed our unfinished worked perfectly and made sure we received all the information & vouchers on time. I was very skeptical on giving our entire trip to Orbis but soon my trust to the organization became strong! I will definitely use Ella & Orbis for my next trip!
Thank you Ella & thank you Orbis!

7 July 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Saideh,

Thank you for your fantastic 5-star review! We're delighted to hear that Ella was able to seamlessly take over your booking and ensure everything was completed smoothly and on time.

Your trust and kind words mean so much to us. We'll be sure to share your wonderful feedback with Ella. Thank you for choosing Orbis Travels—we look forward to helping you plan your next holiday!

Kind regards,
Customer Relations Team
Orbis Travels

Rated 5 out of 5 stars

Julian was very helpful

Julian was very helpful and we secured desired seats for our return flight, for our upcoming vacation in Croatia. We're still waiting for airlines to make seat options available for our trip there. Julian was professional and courteous.

6 July 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Barry,

Thank you for your wonderful 5-star review! We're delighted to hear that Julian was able to assist you with securing your preferred seats and provide professional, courteous service throughout the process.

We truly appreciate your kind words and your trust in Orbis Travels. We hope you have an amazing holiday in Croatia and look forward to assisting you again in the future.

Kind regards,
Customer Relations Team
Orbis Travels

Rated 5 out of 5 stars

Excellent service , Orbis travel !

Very satisfied with Orbis travel , first time I used it and glad I did .
There is always someone you can call or email no matter what time or where you are .
Recently has a trip to Portugal and I was impressed how well coordinated they are, my train trip, transportations , nice hotels chosen ; you don’t feel alone because there is always someone there you can text and answers promptly . I had a great time in Portugal , will do future travel with them again . Special mention to Steve and Alwin, especially Steve who was always there when I needed answers anytime , anywhere I was . Glad I went with this company , everything was worth it .
mariaQ.

17 June 2026
Unprompted review
Orbis Travels logo

Reply from Orbis Travels

Dear Maria,

Thank you for your fantastic 5-star review! We're thrilled to hear that your first experience with Orbis Travels exceeded your expectations and that you enjoyed a wonderful trip to Portugal.

It's especially rewarding to know that Steve and Alvin provided you with prompt, reliable support throughout your journey. We'll be sure to share your kind words with them.

Thank you for placing your trust in Orbis Travels. We truly appreciate your recommendation and look forward to helping you plan many more memorable holidays in the future.

Kind regards,
Customer Relations Team
Orbis Travels

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