It was helpful to talk to someone and try to explain the situation and get help without endless time on the phone. It was helpful they were able to raise the problem with the correct people and hop... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Orbit has been mixed. Staff I’ve spoken to have generally been polite and pleasant, however dealing with ongoing ASB issues has felt very slow and frustrating despite repeated rep... See more
Company replied
I had my boiler serviced yesterday and for some reason two workmen came to do the job. They got all my stuff out and didn’t put anything back after and I had to follow behind them cleaning up. Also th... See more
Company replied
Hi just wanted to write a review about Dawn Aaron's site manager for orbit she is a very lovely lady who has been helping me as iv got alot going on.she has been going out her way to help me with all... See more
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Company details
About Orbit
Written by the company
Orbit is one of the UK’s foremost housing groups, managing a portfolio of quality, safe and affordable homes for over 100,000 customers. Socially driven and commercially minded, we are a not-for-profit committed to creating a better society, building affordable homes and communities, and to do so in more socially responsible and sustainable ways.
For over 50 years, Orbit has been a force for positive change. We have a growing property portfolio of over 47,000 affordable and social rent homes across Midlands, East and South of England.
We support over 100,000 customers in differing stages of life, from those seeking their first home to customers looking for enhanced supported living and are one of the UK’s largest developers of affordable housing, building over 5,300 new homes by 2025.
Supporting Our Customers
Our Better Days programme offers support to help our customers maintain their tenancies, develop the skills to get back into work, access grants, apply for the benefits that they’re eligible for, and manage personal finances.
As part of Better Days, we run Breathing Space, a mental health support service commissioned with Mind and Aspire4u, to support customers who are experiencing difficulties with mental health issues. This service aims to prevent problems occurring or worsening, tackling the causes rather than dealing with the consequences, with the ultimate goal of enabling our customers to be in control of their lives.
Contact info
Garden Court, Binley Business Park, CV3 2SU, Coventry, United Kingdom
- 0800 678 1221
- trustpilot@orbit.org.uk
- orbitcustomerhub.org.uk
3.3
Average
1k reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Okay but still do not understand why…
Okay but still do not understand why I’m being subjected to a survey when I have had someone who both checked and adjusted the door to comply with regulations
6 February 2025
Reply from Orbit
Hi Anthony, Thanks for your feedback. We understand your concern. After checking with the team, we were informed that there is no upcoming survey for your property. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist. Thanks, Orbit
Not helpful
12 February 2025
Reply from Orbit
Hi, Thanks for your feedback. We're really sorry to hear our team weren't able to help you. If you have any outstanding issues in your home, please use our website form to contact us or email us with further details at trustpilot@orbit.org.uk and we will try and support you. Thanks, Orbit
7weeks now without a lift I’m a…
7weeks now without a lift I’m a prisoner in my home been passed from one department to another been told people would ring me back still waiting I’m disabled and feel I’m just being ignored had to cancel a string of health appointments.so have now gone to stay with my daughter until lift is repaired so she can take me to appointments I have cancelled once
2 January 2025
Reply from Orbit
Hi Gregory, Thanks for your feedback. We're really sorry to hear this. We've passed this onto our team to look into and they'll be in touch as soon as they can. Thanks, Orbit
Very Polite and Exstremley Helpful...In…
Very Polite and Exstremley Helpful...In Everyway Possible...Dedicated Staff...Thank You so very Much...Mandy...
17 February 2025
Reply from Orbit
Hi Mandy, Thanks for your review. We're really glad to have helped and pleased to hear you had a positive experience. Thanks, Orbit
Od id make comment I was so happy for…
Od id make comment I was so happy for job shot he done
22 January 2025
Reply from Orbit
Hi Katarzyna, Thanks for sharing your feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
Really polite and treated me well I…
Really polite and treated me well I normally don't like phone calls but I was put at ease Thank-you Orbit AMANDA SIMPSON.
12 February 2025
Reply from Orbit
Hi Amanda, Thanks for your review. We're really glad to have helped and pleased to hear you had a positive experience. Thanks, Orbit
Electrical check
I was not at home at the time of the electric check but my partner Maria was,and found the guy's very polite and informative in what they were doing.
28 January 2025
Reply from Orbit
Hi Martin, Thanks for sharing your feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
I was left without gas heating all…
I was left without gas heating all weekend me and my baby froze has people was rude and we’ll never wo t to experience that again
7 February 2025
Reply from Orbit
Hi Tessa, We are truly sorry to hear about your experience and sincerely apologise for any discomfort and inconvenience you and your baby faced. This is not the level of service we strive to provide, and we take your concerns very seriously. If you have any outstanding issues in your home, please use our website form to contact us or email us with further details at trustpilot@orbit.org.uk and we will try and support you. Thanks, Orbit
Brilliant service and very helpful with…
Brilliant service and very helpful with the situation
11 February 2025
Reply from Orbit
Hi Anthony, Thanks for your positive feedback. We're really glad to have helped! Thanks, Orbit
The young girl at orbit sarah has been…
The young girl at orbit sarah has been brilliant
Whenever I rang sarah sorted everything out either by phoning back or by email
11 February 2025
Reply from Orbit
Hi Lorraine, Thanks for your review. We're really pleased to hear Sarah was able to help you! If there's anything else we can help you with, don't hesitate to get in touch. Thanks, Orbit
Reply from Orbit
Hi Rita, Thanks for your review. We're really pleased to hear you are happy with your new property, and thanks for being Orbit customer. Thanks, Orbit
Reply from Orbit
Hi Michael, Thanks for your review. If there's anything else we can help you with, don't hesitate to get in touch. Thanks, Orbit
Electrical inspection
It's always good the insurance that with these checks keep the property safe and maintained.
7 February 2025
Reply from Orbit
Hi Mr Cooper, Thanks for sharing your feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
We trying to do mutrual exchange from…
We trying to do mutrual exchange from council to orbit and no one come back you us with form to fill in
7 February 2025
Unprompted review
Reply from Orbit
Hi Mathew, Thanks for your review. So that the team can get in touch and help you, could you please respond with your details to the Trustpilot request we've just sent privately. Thanks, Orbit
Unprofessional
Moved into flat then noticed mold on walls, they obviously tried wiping it away, after a while I noticed windows had tiny holes in them, Bath tub fell apart, the side was glued together. I refused to pay rent unless they sorted it, nothing was repaired and I left then they bill me 8k for rent arrears and repairs, I went back to flat and found they refitted the kitchen and bathroom, obviously passed the costs to me but luckily I didn't have to pay the 8k due to a debt relief order. Better social housing associations out there.
4 November 2024
Unprompted review
Reply from Orbit
Hi Jamie, thanks for your feedback. We apologise for the issues you faced and understand your frustrations. We take maintenance seriously and are always working to improve our services. If you'd like to discuss this further, we’d be happy to hear from you. You can contact us by filling in the form here: https://www.orbitcustomerhub.org.uk/contact-us/email/ or email us at trustpilot@orbit.org.uk Thanks, Orbit
I spoke to Anne about joint tenancy and…
I spoke to Anne about joint tenancy and she was very helpful and polite.
5 February 2025
Reply from Orbit
Hi Anne, Thanks for taking the time to leave some feedback. We're really glad to have helped! Thanks, Orbit
Reply from Orbit
Hi Zoe, Thanks for your positive review, we're really glad to have helped. Thanks, Orbit
This is the first time I’ve had these…
This is the first time I’ve had these contractors call he was on time , polite, got on with his work quietly and quickly fortunately no problems so was done in good time
28 January 2025
Reply from Orbit
Hi Julie, Thanks for sharing your feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
An excellent sales Manager.
Robert is an excellent worker. He is always ready to profer solutions to customers problem regardless of the situation. And all the people that worked with him in Dovecote Garden proofed themselves to be excellent in terms of customer relations.
5 February 2025
Unprompted review
Reply from Orbit
Hi Ade, thanks for your positive feedback! We're pleased to hear that Robert and the team at Dovecote Garden provided excellent service and solutions. Customer satisfaction is our top priority, and we truly appreciate your recognition of their work and dedication. We'll be sure to pass your comments onto them. Thanks, Orbit
I have dealt with Orbit group housing…
I have dealt with Orbit group housing association as a Landlord when Orbit approached me to ask for accommodate one of their tenant for 6 months. I signed a tenancy agreement with the Orbit rep and that was my big mistake . The tenant was not obliged to act as per the tenancy agreement and she did not care about leaving the house as she received it and neither Orbit group did. I tried to contact the customer relation hundred times but no respond to my call or requests to put things right. In addition I paid some bill on behalf of Orbit for 6 months and I did not get it back until I made complaints and after 5 months of my initial request to reimburse me the cost of the bill. That has been a nightmare dealing with Orbit so if you are a landlord who been asked to rent out your property to their tenants be careful and do every thing to protect your right, money and your property as Orbit do not care about that. Their customer relation rep would not answer your phone calls or emails unless you call from different phone line ! They left me with no option except to go to the court to get my money back !
25 November 2024
Unprompted review
Reply from Orbit
Hi Mak, We're really sorry to hear about your experience with us. So that the team can get in touch and help you, could you please respond with your details to the Trustpilot request we've just sent privately. Thanks, Orbit
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