ORCA Plumbing and Heating Reviews 

427
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently emphasize the exceptionally friendly, knowledgeable staff who always provide prompt and efficient plumbing and heating solutions. People deeply appreciate the clear communication regarding upfront costs and the helpful appointment updates sent prior to arrival. Reviewers consistently state that engineers complete repairs cleanly and leave residential properties spotless after successfully finishing their work. However, some people mentioned occasional minor issues requiring a quick follow-up visit or brief communication regarding schedule punctuality. Consumers remain thoroughly satisfied overall, noting that the responsive team reliably resolves any unexpected concerns with great professionalism.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the prompt arrival and professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful from start to finish.... See more

Price

Reviewers highlight positive aspects of price, noting that overall costs are fair, competitive, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to an operation could not get upstairs easily. Downstairs toilet broken. Called ORCA plumbing, very helpful on phone from start to finish. Called back the same day having reviewed photos I sent, e... See more

Rated 5 out of 5 stars

I’ve known and used Orca for a while and wouldn’t hesitate in recommending them. They are prompt, knowledgeable and pleasant. Most recently they dealt with a boiler in my son’s home, it was making uns... See more

Rated 5 out of 5 stars

Orca are just the best! The service from Tony and the team is first class, nothing is ever too much, they appreciate they are coming into your home, often to do a messy job, but they ensure everythin... See more

Rated 5 out of 5 stars

Excellent service from Orca Plumbing and Heating once again. I have been a customer for many years and value the customer service, advice provided. On this occasion a toilet issue !! Nothing worse... See more


Company details

  1. Central Heating Service

Information provided by various external sources

ORCA was established in 2012. We supply services for all your plumbing and heating needs both domestic and commercial. We pride ourselves on offering an excellent service from start to finish. ​ Being a Gas Safe registered company we feel it is important to deliver in a professional and safe manner, with our customers feeling reassured in what we do. We design and install all aspects of plumbing and heating. ​ Our engineers are experienced, motivated and highly qualified to ensure that we are the right company for your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

427 reviews

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4.9

All reviews

(427)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Work by the team, highly recommend

I recently had issues with my shower unit, bath taps and overflow pipe and I couldn't be happier with the service I received.

The team was incredibly professional, arriving on time or letting me know ahead of time if there were any delays. They quickly diagnosed the problems and explained the repairs needing to be done in a way that was easy to understand. Their expertise was evident as they efficiently fixed everything, making sure that it was working perfectly before they left and ensuring my bathroom was left clean and tidy. Thank you for a job well done guys!

31 March 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for your lovely words. We're delighted to hear you found our service professional and that communication was conveyed in a good manor. Should you require our service in the future, please do not hesitate to give us a call.

Rated 5 out of 5 stars

Great service

Great service

26 March 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for such lovely kind words and 5 stars. We're delighted to hear you found our service professional, friendly, and happy. Please do not hesitate to contact us in the future.

Rated 5 out of 5 stars

I have previously left a positive…

I have previously left a positive review for Orca and I believe in giving credit where credit is due. My son was in need or their services for his combi boiler. Gary from Orca messaged us to tell us of his imminent arrival and very swiftly located the problem, replaced faulty part and then checked that system was up and running again. Pleasant and knowledgeable and fairly priced I wouldn’t hesitate to recommend Orca Plumbing and Heating.

20 March 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

Lovely kind words and 5 stars. We are pleased to hear you find our prices to be competitive along with pleasant and knowledgeable engineers.

Rated 5 out of 5 stars

Orca Plumbing

Just had a guy called Gavin round to fix my boiler. He was friendly yet professional. Didn’t leave any mess, and he didn’t hang about. He finished up and left. Thank you orca plumbing for a job well done.
Sergio 27 Southbrook Crawley.

20 March 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

Thanks Sergio for 5 stars and wonderful comments about Gavin.

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient, and a particularly nice man who explained things clearly and patiently. Ten out of ten!

19 March 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

Thanks for your lovely words about Gavin. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Done and dusted in less than four hours.

The ORCA guys were at a neighbours: on the off chance I asked if they could look at my kitchen mixer tap that wasn't working properly. From one of their young team members coming to look, a phone call from their office, and two guys coming to fix the tap was completed in less than four hours. Excellent quality of service and customer service. Very happy to highly recommend ORCA Plumbing and Heating.

12 March 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

Thanks for such lovely detailed kind words about our team. It was a pleasure to be able to assist you in this instance and we are more than happy to help in the future.

Rated 5 out of 5 stars

Great service yet again.

Tony of Orca Plumbing and Heating has been our go to guy for a number of years and has always provided a great service.
On this occasion he sent Gavin and Callum to sort out a cistern issue I was unable to fix.
These guys are polite, punctual and knowledgeable and a great asset to Orca Heating and Plumbing.
You will not be disappointed using Orca.

13 March 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

5 stars thank you. We’re delighted to hear you were pleased with our punctuality and knowledgeable and polite service. We are very happy to help in the future.

Rated 5 out of 5 stars

Trustworthy

I have always found this company trustworthy and reliable and very approachable from the time they installed my boiler to when the boiler is due for servicing. I wouldn't hesitate in recommending this company as I feel they care about their customers

7 March 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

We a very pleased to hear that you credit our company as trustworthy, reliable and approachable, this is what we strive to be. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

pleasant to deal with from start to…

pleasant to deal with from start to finish, arrived on time, work completed at a fair price. would use again.

6 March 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

Thank you for your 5 stars and comments. We are happy to assist you again in the future.

Rated 5 out of 5 stars

Professional service

From calling to completion, the staff at ORCA Plumbing and Heating were professional, courteous and efficient, going the extra mile to ensure all aspects of the job were explained and carried out to a high standard, from replacing a tap to installing a lever stopcock.

I would not hesitate in recommending them.

20 February 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

We rally appreciate your kind review - thank you for letting us take care of it!

Rated 5 out of 5 stars

Toilet system

I rang on Monday afternoon and Gavin came to us early afternoon the next day.
We have used them before and they were quick to response.
Would recommend

25 February 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for your trust in us. We’re always happy to help!

Rated 5 out of 5 stars

Leaking unvented cylinder fixed

I called Orca to service my leaking unvented cylinder. They first talked me through a few DIY servicing elements to stop the running pressure release; once these tasks failed to resolve the issue, they booked an appointment and fixed the leak on the first visit.
I would highly recommend Orca Plumbing.
Thanks guys

7 February 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

Grateful for your feedback! We're happy to have been of service.

Rated 5 out of 5 stars

ORCA plumbing & heating

ORCA plumbing & heating: never used them before, very polite helpful office staff, booked a call out for me within 2 days. Gavin & Callum attended today, really friendly, located the problem, went and bought the parts and fixed all 3 jobs there & then, no need to come back. Fantastic 10/10

20 February 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

Thanks for the great review! We’re so grateful for your support.

Rated 5 out of 5 stars

Always reliable

We’ve used orca for a while now and they are always efficient, helpful and knowledgeable. It’s a brilliant service from the first contact by phone to the engineers who visit to fix the problem.

19 February 2025
Unprompted review
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Reply from ORCA Plumbing and Heating

Thanks for taking the time to leave a review. It means a lot!

Rated 5 out of 5 stars

Reliable and honest

Very please with the overall service, friendliness and quality of work. I would highly recommend.

12 February 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

We pride ourselves on comments like yours, thank you Steven.
We're glad to have been of service.

Rated 1 out of 5 stars

Disappointing

Used this company to fix a faulty flush valve. After they left I noticed water was overflowing in toilet. They returned 3 days later and said there was now a faulty fill valve, this had not been an issue prior to their attendance. They charged me for this part. When I queried this they claimed it was unfortunate that I had 2 problems in such a short time and they were not at fault. Not convinced,won't be using again.

31 January 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Hi Nicola, sorry to see your review. I do understand your frustration, however exactly as you say, we were contacted to fix a faulty flush valve - which we did. On our re-visit the new flush valve was checked and was operating correctly. It was the inlet valve which was faulty, this was an existing component that was not altered/adjusted when previously in attendance. We take customer satisfaction very seriously and truly strive to ensure this our top priority, however if issues occur that are not our doing, we can not control this or rectify for free. If it was our doing, we would have of-course carried out any rectification work free-of-charge.

Rated 5 out of 5 stars

Awesome service

Great work. On time and quality service. Would definately recommend.

30 January 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thanks for the review, glad you were happy with the service provided.

Rated 5 out of 5 stars

Superb Team

James and Matt conducted their work on time and to our complete satisfaction. They were respectful and understanding of our need to get the job done on time and met all our expectations. Would definately use Orca Again. Tony (the Boss) kept us in the loop at all times. Really pleased with their work..

28 January 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

We're happy that our team has managed to perform to your expectations. Have a brilliant weekend, Amanda!

Rated 5 out of 5 stars

Great communication

Great communication, keeping the client well informed. The job was completed efficiently as is usual with Orca.

24 January 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thanks so much! We’re glad we could be of help.

Rated 5 out of 5 stars

Great guys

Great guys, recommend.

13 January 2025
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thanks for the great review! We’re so grateful for your support.

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