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Orchard  Reviews 805

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the process smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the clear communication and efficient handling of details from start to finish. Reviewers often highlight the exceptional customer service, noting agents are responsive, knowledgeable, and genuinely care about their clients. However, some customers also noted issues with pricing, finding it to be high, and a few experienced problems with response times, including agents not showing up for appointments or being difficult to reach. Additionally, a small portion of people expressed concerns regarding the company's terms and their financial implications for some sellers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the efficiency and professionalism of... See more

Customer service

Customers generally report positive experiences with customer service. Many reviewers highlight helpful and... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing unexpected... See more

Response time

Users describe ambiguous interactions with response times. Some customers praise quick responses, with agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our agent did a terrific job selling our home and finding a buyer who would work with us as our new home was being built with no defined completion date. Ultimately we vacated and closed on our old ho... See more

Rated 5 out of 5 stars

Casey was fantastic! She was able to explain everything clearly to us. Her suggestions, pricing, were spot on. An added bonus, she made us feel like family!!! The entire process of buying a new ho... See more

Rated 5 out of 5 stars

Karri Christensen, helped us during the sales of our house. She was very professional, honest, straightforward, and her knowledge of regulations and paperwork requirements was top notch. She made the... See more

Rated 5 out of 5 stars

Eric was absolutely amazing helping me find my new home in Scottsdale. From the beginning, he was extremely friendly, professional, and always available. He answered all of my questions with patie... See more


Company details

  1. Estate Agent
  2. Estate Agents

Written by the company

This page has the latest Orchard reviews from our customers across the country. Orchard makes home buying and selling simple and stress-free. Whether you're a home buyer, home seller, or both, Orchard has created a service to help you avoid many of the obstacles associated with the traditional real estate industry. With Orchard, you'll never miss out on a great home because you haven't sold your current one. You can skip the showings and move into your new home right away. Our team of real estate experts will take care of your home sale and ensure you sell for top dollar on the market. Check out these Orchard reviews to get a preview of our stress-free experience. Our services are available in several markets across Arizona, California, Colorado, Georgia, Florida, Tennessee, Texas, and Washington state.


Contact info

4.1

Great

TrustScore 4 out of 5

805 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Disappointing agent and experience

Kari Christensen was disappointing. She wasn’t prepared with her technology at the first meeting and described the house way off the mark. She called it “mountainous and secluded” when it’s clearly in a downtown urban setting. We were going for a cash offer so I thought she could still do the job. We had one cash offer and she didn’t show up to the meeting! We couldn’t talk to her about the offer because she wasn’t there to hear it. There was no paperwork of the offers or information she was sourcing. I didn’t feel comfortable pursuing the offer because of her demonstrated capabilities.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Only way to go!

Casey was fantastic! She was able to explain everything clearly to us. Her suggestions, pricing, were spot on. An added bonus, she made us feel like family!!! The entire process of buying a new home, moving, and then a few months later selling our old home was totally seamless. We will definitely recommend Orchard and Casey to anyone looking to buy/sell a home.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

Our realtor was fantastic in every possible way. She gave excellent t suggestions and was very hands on. I was extremely pleased with all aspects of the sale and have recommended her and Orchard to others.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Ashley did a great job assisting us…

Ashley did a great job assisting us through the process. The whole team at Orchard did a wonderful job. Ours was not the easiest purchase and sale but the team at Orchard did everything in their power to make it as smooth and easy for us to get our dream home in Tennessee and sell our home in Texas.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Kennedy was a great assest

Kennedy was a great assest - I'd lived in my home for 25 years and the process of selling after we were out helped so much - plus I have two dogs. Kennedy helped every step of the way. No question too big or too small. When concerns popped up she was on them with ideas what to do and possible solutions to benefit the sale of the house at the best price. If I move again I will ask for Kennedy's help. I have already recommended her to several friends and will continue to do so.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!!

Smooth from start to finish and everyone involved through the entire process was knowledgeable, courteous and responsive!! They made a very stressful process much smoother and less stressful. I highly recommend!

24 July 2025
Rated 1 out of 5 stars

Continued calling and texting

Contacted once asking for info. Decided against and since have been called and texted many times. Common sense says after first few no calls, should mean something. Poor business management.

28 July 2025
Unprompted review
Rated 1 out of 5 stars

Beware: Orchard Is a Slap-and-Sell Shortcutter

I purchased a home in Houston marketed as “move-in ready,” but it quickly became clear the seller had used cheap, shortcut renovation tactics purely for profit. Latex paint was slapped directly over oil-based doors without any prep, causing massive peeling — all 25 doors now need replacing, since stripping and repainting would cost even more.

Even worse, the bathtubs were painted, and every closet rack and built-in was coated in latex that flakes off on contact. None of the paint is adhering to anything. I'm now stuck with major costs to redo tubs, closets, electrical outlets, and doors. Who knows what other defects are still hidden.

Nature of Vendor:
This is a textbook “slap-and-sell” operation — cosmetic-only upgrades, low-grade materials, zero care for quality or long-term livability. Buyers beware. If Orchard National Title is selling it, triple-check everything.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Orchard /Kaycee Ragland, Realtor, College Station Area

If I could give Orchard and Kaycee Ragland their Realtor in the College Station a less than one star, I would. Do your due diligence and have an attorney review in detail every detail of the transaction before you sign anything. I do not trust their business acumen or ethics. More to come...

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Overpromised, Underdelivered - Disappointing and Misleading Experience

We had a disappointing experience with this real estate agent, Ashley Robinson. We first met Ashley on June 13, 2025, at 4:00 p.m. where she gave us a PowerPoint presentation about her and Orchard. From the start, she gave a very polished and convincing introduction, promising high investor offers and claiming her investors typically paid top dollar. Unfortunately, the reality was different.

The offers we received were significantly lower than what she had led us to expect. Most concerning was that the offers stated the buyer would cover the closing costs and title policy - but in the end, we ended up paying the closing costs ourselves. This felt misleading at best.

A major red flag came when Ashley Robinson unexpectedly tried to move the closing date up by an entire week, even though we were still in the process of gathering required documentation for Tiago Title. It felt rushed and unprofessional.

In the end (on July 7, 2025), we paid more out-of-pocket expenses than originally discussed, and it felt like Ashley Robinson prioritized her own convenience and commission over our best interests. We expected transparency and advocacy, but what we got was an easy sale for her and a frustrating experience for us. I would not recommend her services based on our experience.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

I wish I had hired Orchard first!

My realtor Jacque Maloy was able to sell my condo while everything around me is still languishing on the market. Although I didn't get as much as I wanted, I understand it's the down market. I hired Jacque after my contract with another realtor expired. I wish I had hired her first!

3 July 2025

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