Ordering.co - www.Ordering.co Reviews Reviews 352

Ordering has is a great platform for us, we really recommend to others that needs a platform to make their business go online. Alonso, the CoFounder has been a great assistant and a is an oriented person!

Solid software and the owner makes himself available to speak directly to customers. They even were able to throw in a feature at no cost in exchange for in-kind.

I’m 47 and normally healthy.

However broke 5 ribs and punctured a long and suspected not confirmed virus.

This company is essential for me.

Thx, john

Our experience with Ordering.co also called orderingonlinesystem.com was dire in every way.

Surely, when you read this commentary you will try to eliminate it or claim it in all senses but before this we must say that firstly, IF WE HAVE BEEN CUSTOMERS and secondly that everything I am going to say I have enough evidence to prove it is true.

In our case we acquired the most expensive monthly package which is the platinum, nothing more and nothing less than 599$ per me and this is the treatment you get.

Customer service.

The CO-FOUNDER Alonso according to the last mail from him is only to sell, no matter what time of day you try to sell according to the BEST SOFTWARE on the planet and once sold will not get back to talk to him. To our company from one day to another it blocks to us of the Whatsapp, without reason some and I annul to us a meeting by Google Meets because according to its mail " The appointments with me are only for purchases 100% new or to add new elements (purchases) to the same one. In my opinion and as the CEO of a company I never in my life block a client from two different Whatsapp numbers and I cancel a meeting, HE IS MY CLIENT!

To end the opinion of customer service because indicate that according to the words of an employee of yours (and I have screenshot) are only four technicians in support and support in Spanish you can only get by two people Ernesto and Carlos from 17:00 hours in Spain (when in Spain no longer works practically). You only have attention in English around 10:00 hours in Spain by a girl named Lora.

Evaluation of the product. (I indicate everything that I asked by mail and they answered me)

In our view the product is far below its main competitor on the quality/price level, which if you search the Internet you will find quickly.

1.- They indicate that the platform is multi-lingual: At least in the Spanish language it is NOT THAT way, you have to lose practically a day translating the platform on your own since you find words that if someone from Spain reads them they will laugh. Words like "El los pedidas realizados" and so hundreds of words and phrases mistranslated.

2.- Billing to Restaurants: They do not have automatic invoicing, where for example when from the platform you can indicate a percentage of sale or fixed amount for all customers. Although independently you can apply a special percentage to each customer. The system is manual, that is, if you have 500 shops every month you must go from shop to shop applying the percentage or fixed cost and be able to invoice. Your competition does.

3.- Invoicing of Distribution to Restaurants: You can't define the costs of delivery to restaurants either, it's the restaurants themselves that define their own delivery area and prices per zone. So the question is, if a restaurant applies the price it wants, for example, 1 euro to deliver to a 10 km zone? According to the company's mail if you want to limit something by users it requires an extra customization, of course it's paying an extra in addition to the 599$ per month.

4.- App dealers: First of all the APP of the dealers does not have any information, only adjustments to indicate whether you are available or not, your personal data and photo, and nothing else. The dealers do not know at any time how much commission they take per order, you can see the total amount earned per day, week or month. THEY DO NOT HAVE ANY INFORMATION. In addition, you only have the option to send the order to the nearest dealer.

5. You can not customize the e-mails and add the legal text that in Spain is mandatory. According to your mail, you require an extra quote.

6. For 599$/month you only have a web template.

Finally they guarantee the money back within 24 hours if you are not satisfied within 14 days. Let's see if it's true.

This is a great platform I ever see, you can customize everythings. And the support service is so good

Alonso, I would like to thanks your team, specially Carlos Fuentes for the support given to me in the upload of app to the app store, I received complete detail instructions and immediate respond to my questions and request. Thanks again and please keep up the excellent work
Kind regards
Reinaldo Ruilopez

Ordering co is the ultimate solution for an online delivery service. A full on solution to this huge problem. I really enjoy using their platform, easy to use and very concise. The guides are also very helpful, as well as their very good and responsive support team.

Would 100% recommend to any one that wants a solution to an online store for delivery.

I am really grateful for ordering.co services! Customer support team, their co-founder are awesome! They are always ready to help their clients and to listen them! Thanks so so much! Moreover their platform is also very helpful and easy to use!

Lora S. great service and great system.
Cheers

I wish I would have found these guys when I started my company three years ago. We endured two years of dreadful service bouncing from teams to individuals who promised they could deliver and it was always such a hassle. For a non-tech person like me ordering.co ended up being the right solution. One year in and I haven’t had to contact them about a single problem; knock on wood!

Thanks Alonzo & Team

Great and excellent customer services, always feel like dancing on how the quickly resolve issues espcially Lora. S

Elliot handled my issue through chat in less than 3 minutes!! Amazing customer service.

The best sales service one can ever hope for. The software is great it allows to customize it to your liking. And the support team is very helpful. Thanks Lora and your team for the amazing work.

good company, people are also super nice, me and my partner just decided not to go with them any longer. if you need a reliable app go with ordering.co

Professional team, fantastic product, highly recommended!

Very helpful, patient and understanding people: Sergio, Ramon, Pol, Ernesto, Christopher.. Thank you, guys!

With every new software or platform you will face some problems. Which is absolutely normal. But I must say that the customer service is fabulous from ORDERING.co. Special thanks to Lora who helped me to get started with creating the store, make it visible to the front-end and also for setting the options for each product. So, if you are reading this, you propertly looking for new software and you are looking for a good customer service with an awsome on-demand delivery software..... I highly recommend to check this is out. Also their price is super fair. Pay as you grow!! THANK YOU LORA

The team at ordering.co are just AWESOME!! I just experienced an ABOVE AND BEYOND customer service experience from Elliot C. He was very patient with me and went out of his way to make sure my problem was fixed on my first request. I am very grateful for the work you do at Ordering and your dedication. And Oh by the way, superb platform by Ordering. Been with them 2years this month. 🤩

Excellent service, take time to analyze the problem until it is resolved

The ordering team have been helpful to me and they have super support, i real appreciate your support

Amazing service. Excellent product