MADELINE IS AMAZING! So helpful, knowledgeable & her PATIENCE, ASTOUNDING! I’m an old lady, when I get talking I forget to stop 🤦🏼♀️🤦🏼♀️. Madeline was so compassionate & kind, she never made me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very hard time finding a new physician,as mine moved to another country. I then found an online pharmacy who asked just the right questions and with that,diagnosed my health plan with advisori... See more
Company replied
The personal at Orderly Meds are always attentive to my needs. I appreciate the support and encouragement I have received from them. From the Doctors to the operators everyone is helpful, understandin... See more
Company replied
Everything has been great about this company. Customer service is amazing. The medication is life changing. I am only a few weeks in and I am losing weight, my inflammation is down, and I have more en... See more
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Company details
About OrderlyMeds
Written by the company
Put wellness on repeat with OrderlyMeds. Built to simplify health and wellness, we’re here to offer you a trusted guide to help you reach your goals. From your first health screening to your ongoing treatment, you can rely on us for personalized support, comprehensive care, transparent pricing and a hassle-free online experience.
We have real patients, with real results that have transformed their lives with our personalized care because we take the mystery out of online treatments. Here’s how:
-We offer affordable, all-inclusive month to month pricing on all of our products for those looking for treatment with no commitments. For those looking for guaranteed medication and greater discounts, we offer a 3 month starter program for our Semaglutide products.
-Our pricing is transparent that covers your medication, unlimited provider follow-ups, and free shipping. No hidden fees or surprise cost increases.
-WE reward your commitments to yourself with savings. Starting in your second month, you’ll start receiving a 2.25% discount for every month you check in on time through our patient portal.
-Our holistic approach to wellness is made for all of you. Our end-to-end services make the weight loss journey more sustainable and more effective overall. We provide both injectable and sublingual GLP-1 treatments, virtual consults with our health screening team and personalized plans from those doctor check-ins that allow us to tailor dosages to your needs. We also offer Mental health therapy, nutrition resources and fitness support for our customers to transform their overall health.
Because quality matters, our pharmacy partners adhere to rigorous standards. Our pharmacies are required to comply with USP guidelines along with state board of pharmacy regulations, offering quality assurance for compounding methods, preparations, and overall practices. Our pharmacies are 503A designated, which ensures all compounding of each medication is performed by a licensed pharmacist in a state licensed pharmacy or a Federal facility. Our pharmacies are also cGMP (Current Good Manufacturing Practice) regulations establish minimum requirements for the methods, facilities, and controls used in the manufacturing, processing, and packaging of drugs.
We’re here when you’re ready to take the first step towards a healthier you with OrderlyMeds. Answer a few quick questions about yourself and get a recommendation for a medication that can help you reach your weight loss goals.
Contact info
United States
- orderlymeds.com
3.7
Average
593 reviews
No history of asking for reviews
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Customer service was super helpful and…
Customer service was super helpful and easy to talk to.
5 February 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for your kind words, Elise! We’re so glad to hear you found our customer service helpful and easy to talk to. That’s exactly the experience we hope to provide. We truly appreciate you taking the time to share your feedback and are always here if you need anything!
Sketchy
I would say they are a scam, but they she refund me right away, after weeks of toying with me, and not being able to keep track of what excuse they wanted to use. What REALLY upsets me is that I had a vacation in mind and told them about it. I got told "rest assured, your medication will ship this week", just to have it not shipped and then waiting another week until I told them I was going to report them unless they gave me my money back, which they did. But it wasn't until then that they said they were sorry, and that there was unexpected processing error. Before that, they kept saying it was the pharmacies fault for the delay. In any case... all those weeks, of stringing me along when I could have gone with someone else and started medication by then. And then something weird about finding their page on Facebook, talking with someone on there, sending a message back that said "failed" and the page had disappeared... EVERYTHING about Orderly feels shady
4 February 2026
Unprompted review
Reply from OrderlyMeds
We’re sorry again for the frustration you experienced during that order and understand how disappointing delays can feel, especially when you had specific timing in mind. We’re glad you were able to connect with the Management team directly and that your refund was processed promptly once the situation was reviewed.
We also appreciate that you later revisited us, and we’re grateful for the opportunity to provide a better experience. If there is ever anything you’d like to discuss further, our Management team is always available to help.
Absolutely abysmal experience
I went through the ordering process and was approved on 01-15-26. Confirmed, got another message on 01-20 stating the prescription was sent to the pharmacy. Received another text on 01-25 apologizing for the delay in processing my order and an assurance it would be completed the following week. I sent a message on 01-28 checking on the status since it still hadn't been sent and received no response.
Received another message from Ren at OrderlyMeds on 02-02 stating they could no longer proceed with this order as the medication was out of stock. I was told I could cancel the order and get a refund or switch medications to one that was double the price and would likely still take 3 weeks to receive. Responded on 02-02, same day, that this solution was unacceptable to me and to please cancel my order and process a refund.
Received another message from James at Orderlymeds on 02-03 stating that the pharmacy informed them that supply and shipping challenges were likely to increase due to bad weather, and that they could also not cancel my order any longer since the pharmacy was working to process and ship it. At this point I had already placed an order with a different company since I was told the current order I had with Orderlymeds was canceled on 02-02. I informed James of this on 02-03 and asked that my order be canceled as was originally stated and to process my refund. Was then told he would reach out to their escalation team but could not guarantee the order would be canceled or a refund issued.
Today on 02-04 I was told the order was shipped and received a tracking number.
How on earth did the item go from out of stock and delayed to shipped in the span of 3 business days after I was told the order would be canceled? I feel like the cancelation message was a deliberate attempt to get me to purchase a more expensive medication after an unnecessary delay in shipping. I have informed them I still expect a refund since I was told the order was canceled and then placed an order with a different company the day after, so we will see what their response is.
Ultimately I feel like this company as a whole is a scam and only actually ships things after an attempt to sell more expensive products and multiple delays and miscommunications.
4 February 2026
Unprompted review
Reply from OrderlyMeds
We’re sorry for the frustration this situation caused and appreciate you sharing your experience. During that timeframe the pharmacy did experience an unexpected stock shortage along with weather-related shipping disruptions, which created delays and uncertainty around some orders.
In some cases, inventory availability changed quickly as the pharmacy received additional supply, which is why your order was ultimately able to ship shortly after earlier communications indicated there may be a delay or cancellation. We understand how confusing that sequence of updates could feel, especially when you were trying to make timely decisions about your care.
Our intention is never to pressure anyone into switching medications or purchasing a different product. We simply communicate the options available based on the pharmacy’s real-time inventory and shipping capabilities.
If you would like us to review your order details and resolution directly, we encourage you to reach out to our Management team so we can assist further and ensure everything was handled appropriately.
The representative was great
The representative was great. She was thorough, friendly and showed genuine concern for all my questions. She made me feel comfortable and ready to help.
4 February 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for taking the time to share this! We’re truly happy to hear that you felt comfortable, supported, and genuinely cared for during your conversation. That kind of connection and attention is exactly what we hope every patient experiences. Your kind words mean more than you know, and we’re always here for you whenever you need us. 💛
The representative was knowledgeable…
The representative was knowledgeable about all my questions. She was encouraging about the challenges I am having.
3 February 2026
Unprompted review
Reply from OrderlyMeds
We’re so glad to hear that you felt supported and encouraged, especially while navigating challenges. Having someone knowledgeable who truly listens and reassures you can make all the difference. We’re grateful you took the time to share your experience, and we’re always here to support you every step of the way
My experience was great
My experience was great. So much easier to talk to a person who can explain how the process works. Very knowledgeable representative
2 February 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this, Robin! We’re so glad you had a great experience and that speaking with someone directly made the process feel clearer and easier. Having knowledgeable team members who can walk you through everything step by step is something we truly value. Your feedback means a lot to us, and we’re grateful you took the time to share it.
The customer care rep that spoke to me was the best
The customer care rep that spoke to me, was so kind and understanding. She helped explain the entire process, and that was so thoughtful.
30 January 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this, Ella! We’re so glad you felt supported and understood during your conversation. Taking the time to thoughtfully explain the process and make sure you feel comfortable is so important to us. We truly appreciate your kind words and are grateful you chose to share your experience. 💛
Laura, our representative, took great care of me!
Our customer service representative was extremely efficient and took care of all of my questions really fast. This is a great start to my journey to better health. Thank you so much.
28 January 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for your kind words, Juliann! We’re so happy to hear your questions were handled quickly and efficiently—that’s exactly the kind of start we hope everyone has. We’re excited for you as you begin your journey and are grateful to be part of it.
I started my GLP-1 journey in October…
I started my GLP-1 journey in October through my regular physician, and I was absolutely blown away when that first month cost me $600 (around $200 for the clinic visit plus the rest for the medication). I was eager to start so I went ahead with it anyway, but honestly? It left a bad taste in my mouth.
That's when I started searching for other options and found orderlymeds.com. I started with them in November and the difference was night and day. I paid around $200-something for a 3-month supply of semaglutide - compared to what would have been $1,800 through my physician for the same timeframe.
The process was so easy and straightforward. No complicated hoops to jump through, and their team has been really helpful whenever I've needed anything.
But here's the real kicker: in those 3 months, I've lost 25 pounds. It's insane how well this has worked for me.
I have nothing but good things to say about orderlymeds.com. If you're looking to start GLP-1 medication without breaking the bank, this is absolutely the way to go.
27 January 2026
Unprompted review
Reply from OrderlyMeds
This just made our day! Thank you so much for sharing your experience! We’re so glad you found us and that the process felt easy and straightforward from the start. Access to care should feel simple and affordable, and it means a lot to know that made a difference for you.
And congratulations on losing 25 pounds—that’s incredible progress! We love hearing how well this journey is working for you. Thank you for trusting us and for taking the time to share such thoughtful feedback. We’re excited to continue supporting you along the way!
The customer service rep was great
The customer service rep was great. She explained everything and was supper polite and professional.
28 January 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for your kind words, Chanel! We’re so glad to hear your representative took the time to explain everything clearly and made the experience pleasant and professional. We truly appreciate you sharing your feedback—it means a lot to our team. 💛
Worst company ever
Worst company ever! I put in an order with them on January 12th and it’s now January 27th and I still haven’t received my medication. I asked for a refund and they said no. Customer service is very poor at communicating any problems they might be having with the pharmacy they work with. That I had to call numerous times for an update on my order.
27 January 2026
Unprompted review
Reply from OrderlyMeds
We’re very sorry to hear about this experience. At this time, we’re unable to locate an account matching the information provided in this review, so we’d truly appreciate it if you could reach out directly with the name, email, or phone number used so we can look into this properly.
We did experience a temporary stock issue at the pharmacy during that timeframe, which caused delays for some orders, and we sincerely apologize for the frustration that may have caused. That is not the experience we aim to provide.
Please contact us directly so we can review your specific situation and assist however possible—we’re happy to help.
The most incompetent unethical business…
The most incompetent unethical business you will encounter. Sent 3 weeks of product instead of 3 months , either through maliciousness or incompetence refuse to understand or rectify the issue. Changed dosage without notifying, and less of the new product regardless. Product is low quality and constantly had issues with delivery and customer service. I have no idea how this company has not been shut down
Editing review based on orderly’s response - this is them still refusing to accept responsibility or address the issue. There was not enough product sent even at their ‘new dosage’, due to their own incompetence or an unstable and evaporating product. They have blocked any actual attempt to resolve this issue and copy and paste the same response every time. Thankfully my credit card company agrees with me
22 December 2025
Unprompted review
Reply from OrderlyMeds
We take statements like this very seriously and would like to clarify a few important points. Medication strength and dosing can change on every order, and it is important to follow the dosing instructions that pertain to each order.
The quantity dispensed is based on the prescribed dose and concentration, which can affect the physical volume received. A change in strength does not mean less medication was provided; it reflects a different concentration as prescribed.
Management has reached out several times to assist with this issue and review the details directly with you. Please reach back out via phone so we can go over your specific order together and address any remaining concerns. We are more than willing to walk through the prescription, dosing instructions, and quantity dispensed to ensure everything is clearly understood.
I Placed an order more than 2 weeks ago…
I Placed an order more than 2 weeks ago and still haven’t heard back for any shipping information I called and reached out through text and nobody had responded or can tell me where my medication is? Is this a scam?
5 January 2026
Unprompted review
Reply from OrderlyMeds
We’re really sorry you felt left in the dark—that’s never the experience we want for anyone. We completely understand how concerning it can be to wait for shipping information.
After reviewing your account, we see that Management reached out to assist and that tracking was provided shortly after. We’re glad we were able to get that resolved for you. If your experience has improved, we would truly appreciate you considering an updated review.
As always, if there’s anything further you need, we’re here to help.
Another one star because after multiple…
Another one star because after multiple failed attempts at communication all I get are text saying we will expedite this. We will talk to our expedition team. There is no expedition team. This company gives you the runaround. You do not get a product and they do not want to give you a refund. It is a terrible company stay away.
23 January 2026
Unprompted review
Reply from OrderlyMeds
Thank you for taking the time to speak with the Management team. We’re glad we were able to connect and reassure you that your refund is in process. We understand how frustrating the earlier communication felt, and we appreciate the opportunity to clarify and address your concerns directly. If you need any additional assistance or have further questions, please don’t hesitate to reach out—we’re always here to help.
Great Time Sensitive Experience with Laura
Laura was great and super understanding! She put in a case to have my order delayed because of the winter storm. The order ended up getting delivered the next day anyway (it ended up being too late to be able to delay) so it was fine but I really appreciate her help and willingness to do what she can to assist.
21 January 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this, Danielle! We’re so glad Laura was able to step in and do everything she could to help, especially with the winter storm concerns. Even when things move quickly, it means a lot to know you felt supported. We’ll be sure to pass along your kind words to Laura—she’ll really appreciate it!
Worst customer service
Worst customer service! Placed an order on January 6 and still no medication!Do not trust this company! I was told that they escalated my order 3 times but still nothing has even shipped and pharmacy does not ship on Friday or Saturday. I am reporting them to my bank and to the better business bureau!
They send the same response every time you send a message. Can’t even reply to my messages.
21 January 2026
Unprompted review
Reply from OrderlyMeds
Hi Jackie, the Management team reached out previously requesting additional information so we could locate your account and review the issue, but we did not receive a response. We truly want the opportunity to look into this and help.
If the issue has since been resolved, we would greatly appreciate you considering an updated review. If there are any remaining concerns, please feel free to call and ask for the Management team so we can assist you directly.
I am only give four stars because it…
I am only give four stars because it started out rocky. However, the customer service experience has been much better. My only complaint would be the communication and turn around time. But after we got it all squared away, it was easy like Sunday morning. I am excited to be on this journey with Orderly Meds.
21 January 2026
Unprompted review
Reply from OrderlyMeds
Thank you for your thoughtful review, Jordan! We’re sorry the experience started off rocky—that’s certainly not typical, and we appreciate your patience while we worked through it. We’re glad to hear things improved and that the process became smooth once everything was squared away. Thank you for sticking with us, and we’re excited to be part of your journey
Do not use this company
Do not use this company, they charge your credit card then tell you that your script is being sent to a pharmacy and then after two weeks I had to follow up and then was told that the pharmacy did not have my dosage. I asked for a refund and instead of refunding the money they charged my card again.
I am beyond frustrated. You can’t speak to anyone on a phone, you have to use their app to text and then it takes another 24 hours for someone to respond.
Please save your time and aggravation. I have used other companies. I’ve never had a problem like this!!
21 January 2026
Unprompted review
Reply from OrderlyMeds
Hi Tracy, we’re sorry again for the inconvenience caused by the stock issue with a specific vial size. We do show that your refund was successfully processed on 1/21. Our team has also carefully reviewed our payment processing system and can confirm that there was no additional or duplicate charge applied.
Management did reach out on 1/22 to follow up and assist further, but we haven’t yet heard back. Please feel free to reach out whenever it’s convenient—we’re more than happy to help and ensure everything is fully resolved.
I loved that I was explained all about…
I loved that I was explained all about what was happening with my order and how it was going forward. She explained the steps that were going to take place and where my order was at that very moment. The woman whom I spoke with was lovely!! So helpful & kind and gave me an insight into the company.
I hope that this journey will be as wonderful as this phone conversation 😊🤞
Thank you!
1/26/26. I have already received my meds - earlier than expected!!!!
Let the journey begin 😊
20 January 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this, Roxane! We’re so happy to hear that the conversation left you feeling informed, supported, and confident about what to expect next. Taking the time to explain each step and where things stand is something we truly care about, and it means a lot to know that came through. We’re excited for you as you begin this journey and hope it continues to be just as positive. Thank you for your kind words! 😊
Excellent customer service
Excellent customer service, I haven't received my medication yet (expected tomorrow) but the team has been amazing and I've had a great experience overall.
20 January 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for your kind words, Jacqleen! We’re so glad to hear you’ve had a great experience with our team so far. We’re excited for your medication to arrive and truly appreciate you sharing your feedback. Please don’t hesitate to reach out if you need anything—we’re always here to help!
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