MADELINE IS AMAZING! So helpful, knowledgeable & her PATIENCE, ASTOUNDING! I’m an old lady, when I get talking I forget to stop 🤦🏼♀️🤦🏼♀️. Madeline was so compassionate & kind, she never made me... See more
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Reviews shaping this summary
I had a very hard time finding a new physician,as mine moved to another country. I then found an online pharmacy who asked just the right questions and with that,diagnosed my health plan with advisori... See more
Company replied
The personal at Orderly Meds are always attentive to my needs. I appreciate the support and encouragement I have received from them. From the Doctors to the operators everyone is helpful, understandin... See more
Company replied
Everything has been great about this company. Customer service is amazing. The medication is life changing. I am only a few weeks in and I am losing weight, my inflammation is down, and I have more en... See more
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Company details
About OrderlyMeds
Written by the company
Put wellness on repeat with OrderlyMeds. Built to simplify health and wellness, we’re here to offer you a trusted guide to help you reach your goals. From your first health screening to your ongoing treatment, you can rely on us for personalized support, comprehensive care, transparent pricing and a hassle-free online experience.
We have real patients, with real results that have transformed their lives with our personalized care because we take the mystery out of online treatments. Here’s how:
-We offer affordable, all-inclusive month to month pricing on all of our products for those looking for treatment with no commitments. For those looking for guaranteed medication and greater discounts, we offer a 3 month starter program for our Semaglutide products.
-Our pricing is transparent that covers your medication, unlimited provider follow-ups, and free shipping. No hidden fees or surprise cost increases.
-WE reward your commitments to yourself with savings. Starting in your second month, you’ll start receiving a 2.25% discount for every month you check in on time through our patient portal.
-Our holistic approach to wellness is made for all of you. Our end-to-end services make the weight loss journey more sustainable and more effective overall. We provide both injectable and sublingual GLP-1 treatments, virtual consults with our health screening team and personalized plans from those doctor check-ins that allow us to tailor dosages to your needs. We also offer Mental health therapy, nutrition resources and fitness support for our customers to transform their overall health.
Because quality matters, our pharmacy partners adhere to rigorous standards. Our pharmacies are required to comply with USP guidelines along with state board of pharmacy regulations, offering quality assurance for compounding methods, preparations, and overall practices. Our pharmacies are 503A designated, which ensures all compounding of each medication is performed by a licensed pharmacist in a state licensed pharmacy or a Federal facility. Our pharmacies are also cGMP (Current Good Manufacturing Practice) regulations establish minimum requirements for the methods, facilities, and controls used in the manufacturing, processing, and packaging of drugs.
We’re here when you’re ready to take the first step towards a healthier you with OrderlyMeds. Answer a few quick questions about yourself and get a recommendation for a medication that can help you reach your weight loss goals.
Contact info
United States
- orderlymeds.com
3.7
Average
593 reviews
No history of asking for reviews
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The company is very difficult to work with
This company is very difficult to work with if you need customer service. They use AI to text their customers, and it doesn't work well. It takes days to get an answer to any questions or document requests I have. There's no way to call a person and get them on the phone to assist - customers are stuck in automated loops that don't provide resolution. I'd rate zero stars if possible.
26 February 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team. I’m really sorry to hear that this was your experience — that’s certainly not how we want anyone to feel when reaching out for support.
We do use secure messaging tools to help streamline communication, but we also have live team members available. In your case, documents were requested on 2/25, and you did receive a call back from our team within 24 hours to assist. We understand that even short waits can feel frustrating when you’re trying to get answers, especially regarding documentation.
We’re always working to improve both our communication tools and overall customer experience. If there’s anything that still feels unresolved, we’d truly welcome the opportunity to make it right. You’re welcome to contact us directly at 866-971-5161 and ask for Management — I’d be happy to speak with you personally.
Your feedback matters, and we appreciate the chance to improve.
Thanks Orderly meds
I had an issue with re-ordering after being off the medication for over a month, but it was handled promptly by the manager, Breana. Thanks again, Orderly Meds.
24 February 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for speaking with Management Mary; we are so glad everything was resolved. Please don't hesitate to reach out if you need anything further, we are here for you!
Buyer beware
Buyer beware. I have been completely scammed by the company. I was told my prescription was sent to the pharmacy on 2/8, but after following up a week later, was told there was a processing error and they were working on a resolution. After following up multiple more times, I have been given no solution or refund. They didn’t reply to my last two messages at all.
27 January 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team.
Thank you for taking the time to speak with Management directly so we could review this together. As discussed, we can confirm that your refund has been issued.
We’re sorry for the frustration caused by the processing error and the delay in communication — that’s certainly not the experience we aim to provide. We appreciate the opportunity to clarify and resolve this with you.
If you need anything further, please don’t hesitate to reach back out.
Lindsay was a gem- answered all my…
Lindsay was a gem- answered all my questions and easily convinced me to come back to orderly meds after I was no longer going to use. Great company and great product truly care about their customers…
24 February 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this — we truly appreciate it. We’re so glad Lindsay was able to answer your questions and provide the support you needed. She’s a valued part of our team, and we’ll be sure to pass along your kind words to her.
We’re grateful you chose to come back to OrderlyMeds and are happy to have you with us. If you ever need anything at all, we’re here for you!
Don’t let fear guide your decision!
I was very weary about the tirzepatide. I had read stuff about the side effects and issues people were having, and I didn’t want any part of it…Until someone that I actually know posted that she had been using it for 3 months and shared a before and after photo! I preferred from her referral link and I have not had any side effects! I am so glad I joined this team and can’t wait to show my own before and after pictures soon!
23 February 2026
Unprompted review
Reply from OrderlyMeds
Hi Kim!! This absolutely made our day to read 💛
We completely understand being hesitant at first — it’s so normal to want to feel confident before starting something new. We’re so glad you felt comfortable giving it a try, and even happier to hear you’ve had such a positive experience without side effects!
It’s amazing that you joined through someone you trust — that kind of support makes such a difference. We’re cheering you on and can’t wait to see your own before-and-after photos when you’re ready to share them! 🎉
Thank you for being part of our community — we’re so excited for you and proud to be on this journey with you!
OrderlyMeds has been consistent in…
OrderlyMeds has been consistent in their support. Prompt shipment and check-ins along the way. Ran into a hiccup in check-in for renewal but they were quick to respond and working on fixing it. So far I'm very happy with them and my results so far. Down 15 pounds since December.
18 February 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this — and congratulations on being down 15 pounds since December! That’s an incredible accomplishment, and we’re so excited for you. 🎉
We truly appreciate your patience with the renewal check-in hiccup and are glad our team was able to respond quickly and work toward a solution. Providing consistent support and clear communication is really important to us, so it means a lot to hear that you’ve felt that along the way.
We’re so happy you’re pleased with your results and experience so far. We’re here for you every step of the journey!
Worst in class customer service
Worst in class customer service
I have told this company at least 5 times to no longer contact me. I have spammed their phone number, file bad reviews for their continues harassment and spoken to them by text and email to stop. They continue to contact me as if they are too slow to figure you that you do not harass your customers. If I have my choice, you will NEVER get another dollar from me or anyone I know.
Notice my review from Jan 25, 2026, exact same issue. Still trying to harass me into buying from them. I will do my very best to leave a negative review every time they contact me, until they understand that you will NOT BULLY ME OUT OF MY MONEY. GET LOST!
18 February 2026
Unprompted review
Reply from OrderlyMeds
We’re sorry to hear that you feel this way. We take concerns about communication very seriously and never intend to cause frustration. Our outreach messages can sometimes include automated system notifications, but we absolutely respect requests to discontinue contact.
We have reviewed your account and ensured that no further communication will be sent. If you have any additional concerns, please feel free to reach out.
Meds were easy to order and customer…
Meds were easy to order and customer support is great. I really like the weekly check in and weight monitoring. OrderlyMeds provides a personal touch. This feels like a very professional company.
18 February 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for your kind words! We’re so glad to hear that ordering felt easy and that our support team has been helpful along the way. The weekly check-ins and monitoring are designed to provide that extra level of care, so it truly means a lot to know you feel the personal touch. We appreciate you taking the time to share your experience and are grateful to be part of your journey.
Reply from OrderlyMeds
Thank you for the great rating—we truly appreciate it! We’re glad you found the information clear and straightforward. That’s exactly what we aim for.
Everything has been great about this medication!
Everything has been great about this company. Customer service is amazing. The medication is life changing. I am only a few weeks in and I am losing weight, my inflammation is down, and I have more energy. I feel great! Please keep doing these webinars. SO helpful!
18 February 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this, Jenny! We’re thrilled to hear you’re already feeling such positive changes—losing weight, reduced inflammation, and more energy is incredible progress, especially just a few weeks in. That’s something to be proud of!
We’re also elated that you’re finding the webinars helpful—they’re one of our favorite ways to stay connected and support everyone along the way. Thank you for your kind words and encouragement. We’re excited to continue being part of your journey! 💛
Expired medication sales
The meds they sent had a by use date that was months and months old. They claim it is deemed safe - which it may in fact be. I did not see the by use date until almost half way though the trial period when I was feeling no effects. Old trizepatides lose efficacy and should not be sold. When I reached out repeatedly, I only got copy/paste replies that say it’s fine to take expired medication according to their pharmacy. They then said the by use date was almost a year old and the one on the bottle was an updated date (cleared by their supposed tests) which was still months old. Total scam and waste of time and money.
16 February 2026
Unprompted review
Reply from OrderlyMeds
We’re sorry to hear about your concerns and appreciate the opportunity to clarify. The pharmacy issued a formal letter explaining the updated beyond-use date (BUD) for this medication. Based on stability testing conducted through an FDA-registered laboratory, the pharmacy extended the BUD to 365 days from the compounding date.
This documentation was provided to confirm that the medication was not expired and remained within the validated timeframe for use. We understand that this information can sometimes be confusing and are always happy to review the documentation or answer any questions directly.
Expired vial and cloudy solution with particles
I received an injectable medication vial that was expired at the time I used it. After that, the solution became cloudy and I could see visible particles/flakes. This is unacceptable and raises serious safety concerns for an injectable medication. I contacted support and expected a clear, written resolution, but the responses have been slow and have not directly addressed the core issue. The company should improve quality control before shipping, and provide timely, straightforward resolution when a safety issue is reported.
21 October 2025
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team at Orderly. We appreciate you bringing your concerns forward and want to clarify a few important details.
The vial you received was dispensed with the pharmacy’s extended Beyond Use Date (BUD), which is determined based on stability testing and pharmacy compounding guidelines. The medication was within this validated BUD at the time it was dispensed and delivered.
Additionally, our records show that the concern was not reported until several months after delivery, which is outside the required reporting window for shipment or vial issues. Patients are asked to inspect their shipment upon arrival and report any concerns within that timeframe so the pharmacy can properly document and investigate the matter while conditions are still verifiable.
After extended periods of time, we are unable to verify storage conditions or handling, which can affect the appearance or stability of compounded medications.
All medications dispensed through our partner pharmacies undergo required quality controls prior to release. If concerns are reported within the reporting window, they are reviewed promptly with the pharmacy so appropriate action can be taken.
We appreciate the feedback and remain committed to maintaining safe dispensing standards and clear communication with patients. If you would like to speak further, please reach out to 866-971-5161 and ask for Management.
Tried to refer a friend and after a…
Tried to refer a friend and after a long back-and-forth, they said they would give us the credit. Now they denied the credit. It’s not what I call very good customer service.
11 February 2026
Unprompted review
Reply from OrderlyMeds
We’re sorry for any frustration this caused. When another referrer is already listed on an order, we’re unable to change it or award a credit to a second referrer. We truly appreciate you referring your friend and are happy to review any other referrals you may have.
I had a great experience
I had a great experience. Took a few weeks to receive the medication but it makes me feel better knowing the doctor and pharmacist actually took time to review my information instead of just handing out GLP-1s the same day. They had a good promotion for 3 months. I like they don’t make you commit to any subscription with auto pay and don’t keep your billing information on file. They are also very responsive by message. I like this company and will be using them for GLP-1
5 January 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing your experience, Mira! We’re really glad you felt the care and attention that goes into reviewing each patient’s information—that’s incredibly important to us. We believe thoughtful, individualized care makes all the difference.
We’re also happy to hear you appreciated the flexibility with ordering and the responsiveness of our team. Your trust means a lot, and we’re grateful to be part of your GLP-1 journey. Please don’t hesitate to reach out if you ever need anything!
You won’t receive your product
I originally placed an order with no follow up from the company on next steps until I called customer support. They stated my order got stuck somehow in their system. I finally got an appointment to speak to a provider so I could move forward with getting a prescription, but this was 2 weeks after the initial order was placed. The prescription was sent to the pharmacy, but this led to the second problem. One week later and it still didn’t show me which pharmacy it got sent to and no info was shared with me about when to expect it. I reached out to customer support, they told me there was a problem with the pharmacy so they were moving my order. This leads to now one month after placing my order and I still don’t have anything, I reach out to customer support again and I’m told my order is still in medical review. Do not use this company unless you want the run around and to not receive what you paid for.
10 February 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team at Orderly. We’re very sorry for the experience you described and appreciate you bringing it to our attention.
At the time of your order, the pharmacy experienced an unexpected stock issue, which was a first for us. We’ve since worked closely with the pharmacy to address the situation and put safeguards in place to ensure this cannot happen again.
We can see that your refund has already been issued, but we truly regret that your experience did not reflect the level of service we aim to provide. If you were ever open to returning in the future, we would absolutely be happy to work with you directly and make things right.
Thank you again for your feedback — it helps us continue improving our processes and patient experience.
Best prices and consistently good…
Best prices and consistently good customer service, thanks!
1 February 2026
Reply from OrderlyMeds
Thank you so much for the great feedback! We’re so glad you’ve had a consistently positive experience with our team and pricing. We truly appreciate you taking the time to share this—thank you for being part of the OrderlyMeds community!
Great Results and Even Better Support From Orderly
When my insurance wouldn’t approve the prescribed name-brand semaglutide, I started researching other options online. After trying an oral pill combination from another company, I decided to give Orderly Semaglutide a try. I’m currently on week six of the starter pack and already down 13 pounds. I can definitely see myself reaching my goal by summertime and then continuing on for maintenance. My appetite is suppressed, cravings are minimal (no more raiding the snack bar at work), and I’m naturally eating healthier and less. Everyone has been amazing through chat and text, and I’ll be placing my three-month order soon. Thank you for the excellent customer service, attention to detail, and weekly check-ins to see how I’m feeling.
7 February 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing your journey! We’re thrilled to hear you’re already down 13 pounds at week six—that’s incredible progress! It’s even better to hear that your appetite feels more manageable and that healthier choices are coming naturally. Those are big wins.
We’re also elated our team has been supportive through chat and text and that the weekly check-ins have been helpful. That ongoing connection and attention to detail are things we truly care about. We’re excited to continue supporting you as you move toward your goal and into maintenance. Thank you for trusting us to be part of your journey!
This company is horrible!
This company is horrible!! Do not do business with them!! They tried to scam me out of $350 and to this day continue to harass me with unrelenting bot text messages constantly!! I have asked them multiple times to cancel my account and to stop contacting me and they refuse….it is harassment at this point!!
4 February 2026
Unprompted review
Reply from OrderlyMeds
We’re very sorry to hear that you feel this way. We take concerns about billing and communication extremely seriously, and we do not scam or intentionally harass anyone.
At this time, we’re unable to locate an account matching the information provided in this review. In order to investigate and address your concerns properly, please respond with the name, email, or phone number associated with the account, or reach out directly to Management at 866-971-5161.
We’re more than willing to review the situation in detail and ensure your concerns are fully addressed.
Orderly Meds is unreliable and untrustworthy and they are FIRED!!
After being on Orderly Meds for three months I ordered my next two months of medication. After waiting two weeks and asking them when it would ship, I kept being told they would keep me posted. Finally, after calling them, I found out they were out of the medication and I was told to wait it out. I waited another week but I had no idea how long it would take so this put my weight loss journey at risk and I had to find another provider. I sent this message to Orderly to cancel my order. "I have had enough of this frustrating situation. You are FIRED! You're fired for poor communication because you knew you didn't have meds to send to patients, yet you continued to keep this information from us. You're fired because you don't care about our weight loss journey because if you did, you would have let us know that we needed to find another provider until you were able to get more medication. You decided to just let us wait it out and risk setting us back in our weight loss journey, and finally, you're fired for being unreliable and someone we can't trust. Please cancel my order and my account because I would never put my health in your hands ever again."
7 February 2026
Unprompted review
Reply from OrderlyMeds
We’re truly sorry for the frustration this situation caused and understand how disruptive a delay can feel—especially when you’re working hard toward your goals. The delay was due to a temporary stock shortage at the pharmacy, and we regret that the communication did not meet your expectations during that time.
We can confirm that your order has been canceled and your refund has been processed. While we’re sorry to see you go, we respect your decision and genuinely wish you continued success on your weight loss journey.
Medication Works / Poor Communication
Their medication works for me but their customer portal and communication are seriously lacking. The biggest problem I have is the complete disconnect between their messages and their accuracy. For example, I get messages saying "it's time to check in". So I go to check in and NO - you can't check in yet. You must wait a week. What?! Similar issue when I first started. Told all was approved and ready to go. I had changed from another company who had shipping errors. When it came time for meds to ship from Orderly... nope. We need the RX from your previous provider. Fine... but why didn't you tell me that 2 weeks ago so there'd be no delays. I will be looking for a new provider soon. Beyond frustrating
6 February 2026
Unprompted review
Reply from OrderlyMeds
We’re truly sorry to hear about your frustration and appreciate you taking the time to share this feedback. The disconnect you described between notifications and portal timing is not the experience we want for anyone, and we understand how confusing and discouraging that can feel.
We would genuinely like the opportunity to review your account in detail and better understand what happened, particularly regarding the check-in messaging and prior prescription communication. That kind of feedback is important and helps us improve.
Please reach out directly to Management at 866-971-5161 so we can speak with you personally and work through this together. We’d value the chance to make this right.
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