MADELINE IS AMAZING! So helpful, knowledgeable & her PATIENCE, ASTOUNDING! I’m an old lady, when I get talking I forget to stop 🤦🏼♀️🤦🏼♀️. Madeline was so compassionate & kind, she never made me... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had a very hard time finding a new physician,as mine moved to another country. I then found an online pharmacy who asked just the right questions and with that,diagnosed my health plan with advisori... See more
Company replied
The personal at Orderly Meds are always attentive to my needs. I appreciate the support and encouragement I have received from them. From the Doctors to the operators everyone is helpful, understandin... See more
Company replied
Everything has been great about this company. Customer service is amazing. The medication is life changing. I am only a few weeks in and I am losing weight, my inflammation is down, and I have more en... See more
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Company details
About OrderlyMeds
Written by the company
Put wellness on repeat with OrderlyMeds. Built to simplify health and wellness, we’re here to offer you a trusted guide to help you reach your goals. From your first health screening to your ongoing treatment, you can rely on us for personalized support, comprehensive care, transparent pricing and a hassle-free online experience.
We have real patients, with real results that have transformed their lives with our personalized care because we take the mystery out of online treatments. Here’s how:
-We offer affordable, all-inclusive month to month pricing on all of our products for those looking for treatment with no commitments. For those looking for guaranteed medication and greater discounts, we offer a 3 month starter program for our Semaglutide products.
-Our pricing is transparent that covers your medication, unlimited provider follow-ups, and free shipping. No hidden fees or surprise cost increases.
-WE reward your commitments to yourself with savings. Starting in your second month, you’ll start receiving a 2.25% discount for every month you check in on time through our patient portal.
-Our holistic approach to wellness is made for all of you. Our end-to-end services make the weight loss journey more sustainable and more effective overall. We provide both injectable and sublingual GLP-1 treatments, virtual consults with our health screening team and personalized plans from those doctor check-ins that allow us to tailor dosages to your needs. We also offer Mental health therapy, nutrition resources and fitness support for our customers to transform their overall health.
Because quality matters, our pharmacy partners adhere to rigorous standards. Our pharmacies are required to comply with USP guidelines along with state board of pharmacy regulations, offering quality assurance for compounding methods, preparations, and overall practices. Our pharmacies are 503A designated, which ensures all compounding of each medication is performed by a licensed pharmacist in a state licensed pharmacy or a Federal facility. Our pharmacies are also cGMP (Current Good Manufacturing Practice) regulations establish minimum requirements for the methods, facilities, and controls used in the manufacturing, processing, and packaging of drugs.
We’re here when you’re ready to take the first step towards a healthier you with OrderlyMeds. Answer a few quick questions about yourself and get a recommendation for a medication that can help you reach your weight loss goals.
Contact info
United States
- orderlymeds.com
3.7
Average
593 reviews
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Be prepared to wait
They are good at sending health tips, but not at shipping the product. It’s been two full weeks but I still don’t have a shipping date or a status. Their order status line says they are behind in processing orders and customer service is a recording. All requested information has been provided. At this time, I cannot recommend using Orderly Meds until they catch up with existing orders. If you order now, be prepared to wait.
Update:// Upgrading from 1 star to 3 stars for their service recovery efforts. Before writing this review, I checked both email and my account for any updates or instructions. There were none. Then I call customer service and had the experience mentioned above. Right after this review was posted, Orderly Meds called and said they were waiting for more information and helped me navigate through the menus to find it as there were no Alerts there. I responded to the message, and a few days later received a message that the RX was sent to the pharmacy. The meds arrived a few days after that. Had they not contacted me after this review, I guess I’d still be waiting. But, I am now 2 weeks in and the meds are working fine.
24 February 2026
Unprompted review
Reply from OrderlyMeds
We’re sorry to hear about your experience and understand how frustrating delays can be. We did reach out to request additional information so we could further assist and provide an update, but unfortunately did not receive a response.
We’d still be happy to help get this resolved for you—please reach back out to our team so we can take another look and provide the most accurate status.
Thank you.
I continue to recommend OrderlyMeds
While their communication and responsiveness has always been top notch, I have been especially pleased to receive answers to my questions on both Saturdays and Sundays. A truly differentiated experience!
15 March 2026
Unprompted review
Reply from OrderlyMeds
Hi Tracy, thank you so much for your continued support—it truly means a lot to us. We love hearing that our team has been able to be there for you when it matters most. Providing consistent, reliable support is something we care deeply about, and your feedback really reinforces that. We’re so glad to have you with OrderlyMeds!
Reply from OrderlyMeds
Hi Victoria, we really appreciate you taking a moment to share this! It’s great to hear the process felt smooth and efficient while still meeting your expectations professionally—that balance is something we work hard to maintain. Thanks for being part of OrderlyMeds!
Terrible customer service and it is…
Terrible customer service and it is hard to get a live person. My medication showed up about half full and they won’t even respond with anything but a AI type generated response. I would not use this company. They scam you with a tiny and pointless dosage for four weeks at the begining to. Ask any supplier what the plan is before you buy. Regardless of my quantity concern. I can not tell you enough how bad the customer service is here. It is unbelievable.
11 March 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team at Orderly. We’re sorry to hear about your experience and appreciate you sharing your concerns.
Our Medical team begins patients at lower starting doses for health and safety reasons. This is standard practice with GLP-1 medications so the body can adjust gradually before increasing to higher therapeutic doses. We’d also like to clarify that the volume in a vial can appear quite small depending on the prescribed dose and the concentration of the medication, so the vial may not appear “full” even though it contains the correct amount of medication for the prescribed dosing schedule.
A member of our Management team has reached out to review this with you directly. We can also see that you spoke with one of our team members two days ago, and we have not received any follow-up since that conversation. If anything still feels unresolved, we’d be happy to continue reviewing it with you.
Satisfaction Achieved
The personal at Orderly Meds are always attentive to my needs. I appreciate the support and encouragement I have received from them. From the Doctors to the operators everyone is helpful, understanding and caring. My weight loss experience has been like a dream come true. I’m so happy I chose Orderly Meds!
11 March 2026
Unprompted review
Reply from OrderlyMeds
Hi Lucy! This is Breanna with the Management team.
Your review truly made our day — thank you so much for sharing this! We’re absolutely thrilled to hear that your experience has been such a positive one and that you’ve felt supported by our team every step of the way. Hearing that your weight loss journey has felt like a dream come true is exactly why we do what we do.
We’ll be sure to share your kind words with our doctors and support team; feedback like this means the world to them.
We’re so grateful you chose Orderly and are honored to be part of your journey. Congratulations on your progress, and we’ll be cheering you on the whole way! 💛
Scam
I received medication with a different concentration and dosing instructions than what was prescribed, raising safety concerns. The medication is ineffective compared to prior treatment. When I contacted Orderly Meds, they did not provide a resolution, would not allow me to change pharmacies, and would not offer a refund. Customers are not given transparency or choice regarding the compounding pharmacy used. I also requested a COA to verify the medication’s quality and concentration, which has not been provided.
10 February 2026
Unprompted review
Reply from OrderlyMeds
Hi Natalie, we appreciate you sharing your experience and want to address your concerns.
The medication you received was consistent with what was prescribed. In some cases, medications are compounded at a higher concentration, which can result in different dosing instructions while still delivering the same prescribed dose. This is standard practice and does not impact effectiveness.
We are transparent that we partner with multiple licensed compounding pharmacies. While a specific pharmacy cannot be selected, all pharmacies we work with meet strict safety and quality standards. We also encourage reviewing the instructions included with each order, as concentrations and dosing units may vary while still reflecting the same prescribed dose.
We understand this can feel confusing, and we’re always happy to walk through everything in detail to ensure it feels clear and comfortable.
If you’d like to revisit this with us, we’re here and happy to help.
So far I have had an excellent…
So far I have had an excellent experience with Orderly Meds. They communicate in a timely manner and really are focused on my wellbeing.
9 March 2026
Unprompted review
Reply from OrderlyMeds
Hi Claire! This is the Management team at Orderly.
Thank you so much for sharing this — it truly means a lot to us. We’re so glad to hear you’ve had an excellent experience so far and that our communication and support have helped you feel cared for. Your wellbeing is always our top priority, so hearing this feedback really makes our day.
We’re grateful to have you with us and are always here if you need anything along the way!
Did a 3 month program noticed no…
Did a 3 month program noticed no results.
Overwhelmed with spam automated messages from them.
I've used a different company before with much better experience.
3 March 2026
Unprompted review
Reply from OrderlyMeds
Hi there, this is the Management team at Orderly. Thank you for sharing your experience — we really appreciate the feedback.
If you’ve previously used GLP-1 medications, it can sometimes take a little time to work back up to your therapeutic dose, and results may not be immediate during the early stages of treatment. Many patients begin at lower doses so their bodies can safely adjust before increasing. Additionally, factors such as diet, hydration, activity level, sleep, and overall health can all play a role in how quickly someone notices results.
We also want to mention that while we are an online-based service and cannot see patients face-to-face, we do our best to stay in touch with check-ins and messages to offer support and guidance along the way. Our intention is never to overwhelm, but rather to ensure patients have access to help and medical guidance whenever they may need it.
If you ever have questions or want to discuss your progress, dosing, or other medication options with the medical team, we’re always happy to help.
Sold faulty medication, plays dumb and refuses to give refund.
Sold faulty medication. Refuses to refund and unilaterally decides on a one month credit. Every response from customer service has been willfully obtuse to the situation. They run circles in responses as if they are going to do something and never actually takes accountability or refunds. Actively pretends they don't understand.
They sold open vials. And then blamed me for not inspecting the vials and reporting within 48 hrs per thier policy. I did inspect. They looked fine, but the medications were not actually sealed and the medication was just open. The way I found out they were faulty was when the medication was lacking and the last vial was empty because the open and unsealed vials leaked/evaporated in storage.
Of course I didn't want a credit and buy more product from a place that has this kind of quality and response. I want a refund. They still gave the same bottled responses regurgitating their policy when vials appeared fine on arrival. Sent pictures. then they requested the same information again and again. BEWARE: They aren't doing anything to resolve it. They are selling faulty products, INJECTABLE MEDICATION, and find nothing wrong with that or won't make it right.
7 March 2026
Unprompted review
Reply from OrderlyMeds
As noted in our response to your previous review, we’d like to clarify that any potential vial or delivery concerns must be reported within 48 hours of delivery so they can be properly documented and reviewed with the pharmacy. In this case, we were first notified of the issue 72 days after delivery, which is well outside of that reporting window. Additionally, you have also noted here that the vials appeared intact and acceptable upon arrival. After the 48-hour timeframe, we are unable to verify storage or handling conditions and therefore cannot assume responsibility for the medication’s condition.
All medications dispensed through our partner pharmacies undergo required quality controls and testing, and we do not distribute faulty medications. Patients are encouraged to inspect their shipment and vial upon delivery and report any concerns within the reporting window so they can be addressed promptly.
We’d also like to note that medication strength and concentration can vary between prescriptions. For this reason, it’s important to review the dosing instructions provided with each vial, as the volume required for dosing may differ depending on the prescribed concentration.
Even though the concern was reported well outside of the standard timeframe, a credit was issued as a courtesy.
Reply from OrderlyMeds
Short and sweet — we love it! 😊 We’re really glad you’ve had a great experience with us and truly appreciate you taking a moment to share that. If you ever need anything, we’re always here to help!
Meds will be expired before I use them
Edit: Called the number given and service rep had no idea why I was calling.i again asked for a full refund and for them to let me know how to send their medications back to them or dispose of properly. She said she couldn't make those decisions and someone would call me back.... Still waiting
The ordering process was terrible, CC was charged then nothing for several days, lots of messages back and forth. Finally my 3 month supply shipped. Arrived quickly and packaged well. Unfortunately each vile has a BUD of 4/4/26 this is fine for the first month but the next two will be past the BUD before I have even opened them. The viles are also printed with a "not for resale" on the bottle.
After reaching out several times I was sent a letter and told that there should be a sticker on the lid of each vial that should have a different bud date. That should be good BUD. The letter was from pro RX. When I looked at my vials there is no sticker and my vials came from casa RX not pro RX
I was told I would be getting a call from somebody to resolve this but instead I got another text stating that the BUD is fine and I should just go ahead and use the medication.
I've outlined all of the above with pictures and asked for a refund/order cancellation
3 March 2026
Unprompted review
Reply from OrderlyMeds
HI Kelley, this is Breanna with the Management team. I have tried to call but am not able to connect or leave a voicemail. Please reach back out to 866-971-5161 so I can look into this and help.
Great customer service
Have been using them for over a year and then have great customer service! On top of everything, quick responses
5 March 2026
Unprompted review
Reply from OrderlyMeds
Hi Kristin! This is the Management team at Orderly.
Thank you so much for sharing this — we truly appreciate your support, especially after being with us for over a year! It means a lot to hear that you’ve had a positive experience with our customer service and quick responses.
We’re grateful to have you as part of the Orderly community and are always here if you ever need anything. 💛
I strongly urge anyone considering…
I strongly urge anyone considering Orderly Meds to do serious research before trusting them with your health or your money.
My experience with this telehealth weight-loss service has been incredibly frustrating and disappointing. After meeting with the provider, I was clearly told I would transition to the 7.5 dose. Instead, Orderly Meds sent the wrong prescription dosage and then blamed their “system limitations” rather than correcting the issue. Customer service refused to resolve it and simply told me a supervisor would call within 24–48 hours, which is unacceptable when patients are paying for medical care.
There seems to be a major disconnect between what the doctor recommends and what the company actually sends to patients. If you are paying for access to a provider, the treatment plan should actually be followed. Instead, I was started on the lowest starting dose of Tirzepatide, even though I had previously been on the highest dose of semaglutide.
Even more concerning, I followed a healthy diet and consistent exercise routine for 6 months and did not lose a single pound while using medication from this company. A couple years ago, with a different provider prescribing semaglutide, I lost 50 pounds in 6 months, so I know my body responds to these medications when they are legitimate and properly managed.
This experience has made me seriously question the pharmacies used and the quality of the medication being sent. When you are dealing with prescription medications, patients deserve confidence that everything is handled properly and under appropriate standards.
At this point, I do not trust Orderly Meds at all. I am now fighting tooth and nail to either receive the correct medication that was originally prescribed or to get my money refunded. The amount of runaround and lack of accountability has been unbelievable.
Because of this experience, I will also be filing a complaint with the Better Business Bureau regarding these business practices. Patients deserve transparency, proper prescriptions, and responsive customer service when dealing with something as important as their health.
This has been an extremely disappointing and stressful experience, and unfortunately I cannot recommend Orderly Meds to anyone based on how my situation has been handled.
5 March 2026
Unprompted review
Reply from OrderlyMeds
Hi Gina, this is the Management team. We would like to look into what happened and see how we can help. We had requested more information so we can pull up the associated account but have not received a response. Please reach out to 866-971-5161 and ask for Management.
Speaking to Liza was good
Speaking to Liza was good. However,She quoted me $224 for 3 months. However when I went to sign up cost was$298. Not happy
3 March 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is the Management team at Orderly. Thank you for bringing this to our attention, and we apologize for the confusion between the 3 month Starter program and regular 3 month orders.
We’ve reviewed your account and ensured that you were able to place your order at the price originally quoted. If there’s anything else we can assist with moving forward, please let us know — we’re always happy to help.
Good experience on my weight loss journey
Everyone has been very helpful answering my questions. Also giving good tips on how to decease side effects
2 March 2026
Unprompted review
Reply from OrderlyMeds
Thank you so much for sharing this, Amy! We’re really glad to hear our team has been helpful in answering your questions and providing tips to help manage side effects. Supporting you along the way is important to us, and it means a lot to know the guidance has been helpful. We truly appreciate you taking the time to leave such kind feedback. 💛
Justin was very nice but keeping me on…
Justin was very nice but keeping me on line awaiting approval at your end for a change y’all required doubled my time. I wish your app was consistent for customers. It seems inconsistent.
2 March 2026
Unprompted review
Reply from OrderlyMeds
Thank you for sharing your feedback. We’re glad to hear that Justin was helpful and kind during your interaction, and we appreciate your patience while the change was being processed. We understand how frustrating it can be when things take longer than expected or when the app experience feels inconsistent. Feedback like this helps us continue improving, and we truly appreciate you taking the time to let us know.
Company harassing me.
I used this company for GLP-1 meds.
I got ZERO affect from what they sent.
The first week I was on it I asked for a COA. I didn’t get it for over a month.
My second vial was on the FDA list of potentially contaminated vials.
Of course Orderlymeds said it was safe to use.
They said it wasn’t on the FDA list but it was!
I refused to use it and offered to return the vial.
I disputed the charge with my credit card company and sent them proof that my vial was on the FDA list.
Orderlymeds is now calling me. I am not going to pay for something I couldn’t use.
I asked several times to have my information removed from their website. They refuse. They tell me it has been removed but it hasn’t.
I also question why I was sent vials past BUD.
Of course they have an answer to that.
What they sent me didn’t work. Not in the least.
I switched to a different company and I felt immediate affect from them.
I have to question whether they are sending actual GLP 1 meds.
26 October 2025
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team. We want to address your concerns directly and clarify a few important points.
First, we are not attempting to harass you. Our outreach has been limited to informational emails. We have now fully disabled those communications per your request.
Regarding the recall concern, we have verified that your specific vial lot number was not included on the FDA recall list. We understand there may have been confusion due to similarity in lot ranges, but your lot was not part of the affected batches. Please note the dash and additional number (for example: -9) are part of the lot number. Additionally, your vial was well within the compounding pharmacy's extended Beyond Use Date (BUD) at the time it was dispensed and delivered.
We take medication safety extremely seriously. All medications are sourced from licensed pharmacies and are subject to required testing and quality controls. If you would like us to re-provide documentation confirming your lot verification, we are happy to do so.
While we understand that individual response to GLP-1 medications can vary significantly from person to person, we stand behind the safety and legitimacy of the medication dispensed.
If you would like to discuss further, you can reach out to 866-971-5161 and I would be happy to chat with you.
My Experience with OrderlyMeds (READ BEFORE YOU SIGN UP)
I do NOT recommend OrderlyMeds.
I signed up and paid, and everything seemed quick at first. But after that, it turned into nothing but delays excuses and runaround. I was told my order would move forward quickly but instead my information kept getting “lost” or delayed due to “system glitches” I had to resend documents multiple times because THEIR system wasn’t working properly I was charged immediately but no real progress was made on my prescription. Communication was inconsistent and slow unless I pushed hard what makes it worse is that I had to repeatedly follow up just to get basic updates. Nothing moved forward until I started demanding answers and talking about a refund. This experience has been frustrating time wasting and honestly unacceptable especially when you’re dealing with something as important as your health after doing more research, I see I’m NOT the only one. Many people report being charged without receiving medication long delays with no clear answers poor communication after payment is taken even online discussions show similar issues with delays missing orders and needing chargebacks just to get money back.
Bottom line:
If you’re thinking about using this company, be careful. The process is not smooth and you may end up chasing your order or your money.
27 February 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team. We want to clarify a few points to ensure accurate information is shared.
We quote up to 10 business days for processing, which includes fraud screening, health intake review, Medical team evaluation, pharmacy processing, and shipping. These steps are in place to ensure patient safety and compliance. This timeline was still within that window at the time of your concern.
We do charge at the time of purchase, which allows immediate access to the medical team and helps streamline the process. Shortly after purchasing, you requested priority processing. While we always aim to help, orders must move through required medical and pharmacy protocols.
When the timeline did not meet your expectations, a full refund was issued within three days of purchase. There were no extended delays or “chasing” of funds.
I am happy to discuss if you would like; you can reach us at 866-971-5161 and ask for me
I quit orderly
I quit orderly. They sent my semi on 10/30 and a BUD of 11/4. I didn't catch on to this at first but when it didn't seem to work I realized it. Called and was told a large batch was purchased in case there were bans. Was told it would be reviewed but as of yet they have not offered to make it right
27 January 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team.
We’re very sorry to hear about your experience. At this time, we’re unable to locate an account based on the name or details provided in this review. We would genuinely like the opportunity to look into this for you and review the shipment and BUD concern directly.
Please respond to our information request so we can identify your account, or contact Management directly at 866-971-5161 and ask to be connected with me. We’re happy to review everything thoroughly and ensure you receive accurate information.
Is it a scam
I placed my order on 2/23/26 i have yet to hear back or any type of response from anyone about my order! Despite multiple calls/texts and emails! No updates or anything! Will update as soon as I hear back from them it’s looking very sketchy and even dispute charges with my bank if I don’t hear anything back from them
23 February 2026
Unprompted review
Reply from OrderlyMeds
Hi, this is Breanna with the Management team.
We’re very sorry to hear about your frustration. At this time, we’re unable to locate an account based on the information provided in this review. We previously requested additional information so we could identify your account and look into the situation, but unfortunately we did not receive a response.
We would truly like the opportunity to review your order and provide clarity on its status. Please feel free to respond to our information request, or contact Management directly at 866-971-5161 and ask to be connected with me. I’m more than happy to help look into this with you.
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