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Ordo Reviews 

1,809
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 522 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, highlighting their stylish design and how well they clean teeth, making routines more enjoyable. Many also appreciate the excellent customer service, especially for faulty items, which were often replaced quickly. However, some customers experienced delivery issues, including delays or products not arriving as expected. A few people also noted problems with order fulfillment, such as incorrect replacement heads or incomplete shipments. Additionally, there were mentions of product design concerns like sensitive buttons, degraded coatings, or difficulties cleaning devices.

What people talk about most

Product

Customers had positive experiences with product, praising its quality, effectiveness, and design, with many... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent and durable nature of the... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the speedy and quick... See more

Order

People report ambiguous experiences with order, with many finding the ordering system easy and efficient for... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that products are easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I gave my grandchildren the Ordo rechargeable toothbrushes for Christmas, they loved them though my grandson had problems at first because his tickled him too much. I bought the battery operated ones... See more

Rated 4 out of 5 stars

An incredible toothbrush which does it all. the only slight downside is that I find myself pressing the control button during brushing which changes the setting. If this were a separate button it’d... See more

Rated 4 out of 5 stars

The power can be controlled over 3 settings. That's good. What isn't is the positioning of the buttons, and the STAY ON button can easily be pressed instead ON button (which requires you to continue p... See more

Rated 4 out of 5 stars

Good quality products - got an electric toothbrush and sonic water flossed. Both great. My only criticism is the tactile coating on the toothbrush seems to have degraded over the course of about a yea... See more


Company details

  1. #11 of 13 best companies in Dental clinic

About Ordo

Written by the company

Oral care that works.

We create simple, stylish, and sustainable products that support better oral health and fit seamlessly into modern lives.

No overcomplicated tech, no unnecessary waste, just smart design and expert-approved quality you can trust.


Why choose ordo?

We focus on what really matters - effective products, simplicity, and affordability.

Take a look at our core product range:

✳️ Sonic+ Electric Toothbrush

Our most advanced brush, delivering 40,000 sonic pulses per minute, with 4 brushing modes, a 4+ week battery life, and a range of stylish colours.

Ordo Sonic Plus Electric Toothbrush


✳️ Sonic Lite Electric Toothbrush

A lightweight, travel-friendly rechargeable brush with the same sonic technology as the Sonic+, but with a streamlined design.

Ordo Sonic Lite Electric Toothbrush


✳️ Hydro Sonic Water Flosser

A high-performance water flosser for deep cleaning between teeth, improving gum health with multiple pressure settings.

Ordo Hydro Sonic Water Flosser


✳️ Sonic Kids Squishmallows Rechargeable & Battery Brushes

Gentle yet effective, designed specifically for children to encourage healthy brushing habits from an early age.

Ordo Sonic Kids Squishmallows x Ordo Recharge Patty


From first brushes to pro-level clean, there’s an Ordo product for everyone. Smart oral care that fits every lifestyle, every routine, every smile.

Shop the Ordo range

Smarter care for you and the planet

Written by the company

Less waste, more impact 🌍
We keep it low-impact, with refillable systems, recyclable packaging, and a commitment to a healthier planet through smarter choices.
Going beyond oral care 🧑🏽‍🤝‍🧑🏽🧑🏽‍🤝‍🧑🏽
We’re building a community of people who believe in simpler, smarter, and more accessible ways to care for their health. Because great oral care should be available to all.

Guarantee & Warranty

We stand by the quality of our products.

60-Day Money-Back Guarantee – Applies to many of our electrical oral care products - if you don’t love them, return them within 60 days for a full refund.

2-Year Warranty – All electrical oral care products are backed by a two year warranty, covering you from the date of purchase.


Contact info

Better oral care starts here

Sonic power, stylish colours, smart design – shop the Ordo range.

4.2

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,809)

509 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Magical product

Magical product - quiet clever toothbrush with travel charging case included as part of a deal - game changing set!! Absolutely adore and am brushing teeth much more regularly and enjoying it!

8 June 2026
Rated 3 out of 5 stars

I ordered adult toothbrush and I…

I ordered adult toothbrush and I received children’s.

6 June 2026
Ordo logo

Reply from Ordo

Good afternoon Mike. Thank you for taking the time to leave a review.

We are sorry to hear that you received the incorrect item and understand the frustration this caused.

Following our recent correspondence, we have now resolved the matter and arranged a full refund. We appreciate your patience whilst we worked to put things right.

At Ordo, we strive to provide both high-quality products and excellent customer service, and we regret that your experience did not reflect the standards we aim to achieve.

If there is anything further we can assist you with, please do not hesitate to get in touch.

Kind regards,

The Ordo Team

Rated 1 out of 5 stars

Bad construction, difficult to open it for cleaning

Only positive side is it's powerful (when the filling hole is open). Nothing else. Bad construction, the seals are so tight, so no air can go to the reservoir making vacuum and losing power very quickly at2/3rd of the level. Need to keep open the filling hole cap allways to work properly, but the water is leaking from there. Very difficult to disassemble it for cleaning. Very difficult to clean it if manage to open it at all. Too many sharp angles inside and pockets trapping dirt. Very strange and wrong decision to keep inside second nozzle always in touch with the water. It's with tight air seals inside, but very weak seals from outside, so the water can go to the wires and it start working from it self, spraying with leftover water everywhere. The command buttons are not very well placed. After less than year the plastic change the colour. Overpriced as well especially for this low quality. It's cheaper, more reliable and better constructed alternatives on the market.

4 June 2026
Ordo logo

Reply from Ordo

Good morning Nikolay

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience with the product and appreciate the detailed comments you have provided. We take all customer feedback seriously, particularly when concerns are raised regarding product performance, usability, and durability.

We have attempted to contact you directly to discuss the issues you have experienced and to offer a suitable resolution; however, we have not yet received a response. We would still very much like the opportunity to investigate these concerns further and assist in any way we can.

Your feedback has been shared with the relevant teams for review, as comments such as yours are invaluable in helping us improve our products and customer experience.

Should you wish to discuss this matter further, please contact our Customer Care team and we will be more than happy to help.

Kind regards,

The Ordo Team

Rated 5 out of 5 stars

Our 10 month old has just got his first…

Our 10 month old has just got his first 4 front teeth through and was fascinated with mine and my partners ORDOs. He would hold it and put it in his mouth. So to encourage him early on to brush his teeth growing up, we purchased him a squishmallow ORDO and he absolutely loves it. The sonic vibrations are not too much for him and it’s getting him used to a necessity as he grows up. Aswell I think he loves the feeling on his teeth and gums be it that he’s teething. 4 ORDOs now in our household. Thank you 😁

2 June 2026
Rated 4 out of 5 stars

Good quality products

Good quality products - got an electric toothbrush and sonic water flossed. Both great. My only criticism is the tactile coating on the toothbrush seems to have degraded over the course of about a year, and now feels tacky to touch, which isn’t ideal when you’d like to keep the toothbrush for a long time.

24 April 2026
Rated 2 out of 5 stars

I haven’t had it delivered

I haven’t had it delivered? It’s taking quite a long time! Apparently parcel tracking says it has been delivered but it has not??

1 June 2026
Ordo logo

Reply from Ordo

HI Chris,

We are very sorry your parcel has not arrived to you. I can see this does state it has been delivered. Would you please mind emailing us at hello@ordolife.com and someone can look into this for you and get this sorted for you ASAP. Apologies again for this.

Regards,

Ordo

Rated 5 out of 5 stars

Brilliant product!

Brilliant product!! Didn't get shouted at by dentist/hygienist for first time in two years. Mine failed to charge after a month so I contacted Ordo....no drama...new sent as replacement within days. Very easy company ro deal with

1 June 2026
Rated 5 out of 5 stars

I have made a number of purchases from…

I have made a number of purchases from Ordo and they have been excellent. The quality of the toothbrushes is fantastic and the ease of ordering new heads is a benefit. I have also had to seek support from Customer Service and they have been quick and helpful.

11 September 2025

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