The person who helped me today was great. Perhaps checking the spelling of the location you are sending items is a good idea if you are unfamiliar with the location. On the shipping info as well as t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am trying to get the hearing aids quick and the is if you have a problem with him, then you could send them back with a warranty deal was really kind and helped me to save money. I still didn’t thin... See more
Company replied
I received the new pro aids after the old oricle one gave out. They have much better instructions on using the new version and I have been using them for about a week. I really like them after adjusti... See more
Company replied
They work well, still adjusting. I was lured in by the amazing offer for a great pair of hearing aids at a low cost. Before I paid, I was faced with another offer to add on for a better experience o... See more
Company replied
Company details
Written by the company
Oricle Hearing provides modern over the counter hearing solutions designed to be accessible, comfortable, and easy to use. Our mission is to help people hear more clearly in everyday life without high costs or unnecessary complexity.
Contact info
2400 Kettner Blvd, 92101, San Diego, United States
- 833-258-8167
- support@oriclehearing.com
- oriclehearing.com
4.1
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My card was declined due to suspected…
My card was declined due to suspected fraud, I was responding to them, when Chloe called me. She expedited process and walked me through options . I am eagerly waiting shipment of my oriole hearing aids.
21 May 2026
Reply from Oricle Hearing
Hi Marie!
Thank you so much for your wonderful feedback! We’re delighted to hear that you received helpful assistance during the payment process and that everything was handled smoothly and efficiently for you. It’s great to know the available options were explained clearly and that the experience made you feel more comfortable moving forward with your order.
We truly appreciate your support and are excited for you to receive your hearing aids. Thank you for taking the time to share your experience with us!
Want to send back hearing aids
Want to send back hearing aids. Can't get them to work for me. So would like to send back. don't know how to do it
29 April 2026
Reply from Oricle Hearing
Hi Margaret!
We sincerely apologize that the hearing aids did not work out for you and understand your frustration regarding the return process. Upon review, we were able to locate multiple orders associated with your information. Please contact us via email with your email address or Order ID number so we can review the correct order and further assist you with your concern accordingly.
Reply from Oricle Hearing
Hi Roger!
Thank you for your kind feedback! We’re delighted to hear that your experience was courteous, informative, and comfortable without feeling pressured. We truly appreciate your support and thank you for taking the time to share your experience with us!
Clear concise instructions because I…
Clear concise instructions because I ordered it last night and was unable but Sarah called and we completed the order
21 May 2026
Reply from Oricle Hearing
Hi Carole!
Thank you so much for your kind feedback! We’re delighted to hear that the instructions and assistance provided were clear and helpful, and that your order was successfully completed with support. We truly appreciate your patience and are happy everything was resolved smoothly for you.
Thank you for taking the time to share your experience with us and for your support!
I wear the pods more often than my…
I wear the pods more often than my hearing aids. They are very good.
6 March 2026
Reply from Oricle Hearing
Hi David!
Thank you so much for your wonderful feedback! We’re delighted to hear that you are enjoying the pods and finding them very useful in your daily routine. We truly appreciate your support and thank you for taking the time to share your experience with us!
Reply from Oricle Hearing
Hi Millie!
Thank you so much for your kind feedback! We’re delighted to hear that you had a fantastic experience with the assistance provided. We truly appreciate your support and thank you for taking the time to share your experience with us!
Awful experience with this company
Awful experience with this company, my elderly mother did not realise they were based in US, 3 weeks after order was placed the hearing aids still hadn't even shipped so I asked for a refund. Then followed nearly two months and 28 emails between us of excuses, tracking links that showed nothing, blaming us for incorrect addresses etc until they refused to refund us and stopped replying to me. I recovered the money through raising a dispute with her credit card company. Oricle did apologise eventually for this but this in no way compensates for what they put us through. Be warned!
25 February 2026
Unprompted review
Reply from Oricle Hearing
Hi there!
We sincerely apologize for the frustration, inconvenience, and disappointment caused by your experience. We completely understand your concerns regarding the shipping delays, communication issues, and the lengthy resolution process you described. We truly regret that this situation caused additional stress for both you and your mother.
Unfortunately, we were unable to locate an order associated with the information provided. Please contact us with your email address or Order ID number so we can further review your concern accordingly.
We appreciate your feedback and sincerely apologize again for the inconvenience caused.
Miss Kim made my experience so easy
Miss Kim made my experience so easy, wonderful and pleasant. You are so lucky to have Kim as your employee.
Kim is a great saleswoman!! She was able to answer all my questions.
Her personality is beyond superior. We had a few laughs, and Kim made my day. I can't wait to get my new hearing aids.
One hundred stars for Kim!
19 May 2026
Reply from Oricle Hearing
Hi Sue!
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your experience was easy, pleasant, and enjoyable, and that all your questions were answered clearly. It’s especially great to know the conversation brought a few laughs and made your day even better.
Your incredibly kind words and “one hundred stars” truly mean so much to us. We’re excited for you to receive your new hearing aids, and we sincerely appreciate you taking the time to share your experience!
Reply from Oricle Hearing
Hi John!
Thank you for your kind feedback! We’re very happy to hear that your experience felt clear and secure. We truly appreciate your support and thank you for taking the time to share your thoughts with us!
Reply from Oricle Hearing
Hello Nancy,
Thank you for your feedback. We appreciate your suggestion regarding the size and will make sure it’s shared with our team for review.
They whistle whenever they feel like
They whistle whenever they feel like, turn down volume and I can't hear. Weather at home or in a restaurant all I can hear is myself chewing. Worst decision I ever made was to buy these hearing aids. I would not recommend anyone buy them.
6 May 2026
Reply from Oricle Hearing
Hello Rodney,
We’re sorry to hear about your experience. Please contact our customer support team directly so we can further assist you and work toward a resolution.
Kim was very helpful and understanding
Kim was very helpful and understanding. She helped résolve my issues. Thanks
19 May 2026
Reply from Oricle Hearing
Hello Diane,
Thank you for your kind feedback. We’re glad Kim was able to assist you and help resolve your concerns. We truly appreciate your support.
Reply from Oricle Hearing
Hello Robin,
Thank you for your kind feedback. We're glad to hear that our team was able to listen to your concerns and provide a helpful solution. We truly appreciate your support.
Hazel was GREAT
Hazel was very informative on the product and took time to explain things. She was very personable and i appreciated her help.
19 May 2026
Reply from Oricle Hearing
Hello Tj,
Thank you for your kind feedback. We’re happy to hear Hazel was able to assist you clearly and provide a helpful experience. We truly appreciate your support.
Reply from Oricle Hearing
Hello James,
We’re sorry to hear the device did not meet your expectations. Our customer support team has already reached out with assistance regarding your concern. Please contact customer service directly so we can further assist you with the return process.
Very helpful and do not have to worry…
Very helpful and do not have to worry about it being a scam
17 May 2026
Reply from Oricle Hearing
Hello Charlene,
Thank you for your kind feedback. We’re happy to hear you found the experience helpful and reassuring. Your support means a lot to us.
It was a great experience.
18 May 2026
Reply from Oricle Hearing
Hi Cyprian!
Thank you so much for your kind feedback! We’re delighted to hear that you had a great experience. We truly appreciate your support and thank you for taking the time to share your thoughts with us!
My patient is having trouble increasing…
My patient is having trouble increasing the volume!
is there anyone who can provide support to help her benefit from the hearing aids?
13 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Geraldine!
Thank you for bringing this to our attention. We’re sorry to hear that your patient is having difficulty adjusting the volume on the hearing aids. Please contact us via email with the order details and additional information regarding the issue so our support team can further assist with troubleshooting and guidance to help improve the experience.
company wouldnt honor their own…
company wouldnt honor their own advertised guaratee period saying that my hearing aids recieved 5 monthsago were not covered under their guarantee
surly was because of bad review ,,,this company a fraud and all their advertisng too STAY AWAY~
15 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Michael!
We sincerely apologize for the frustration and disappointment caused by your experience. We understand your concerns regarding the warranty and replacement request, and we truly regret that this situation has left you feeling unsupported.
Upon review, we confirmed that a refund had previously been processed on the order, which unfortunately made the account ineligible for an additional replacement or reshipment. We have also reached out via email with further details regarding your concern. We truly regret the inconvenience caused and appreciate your feedback.
Reply from Oricle Hearing
Hi Trudy!
Thank you for your kind feedback! We’re very happy to hear that you received helpful assistance throughout your experience. We truly appreciate your support and thank you for taking the time to share your thoughts with us!
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