The person who helped me today was great. Perhaps checking the spelling of the location you are sending items is a good idea if you are unfamiliar with the location. On the shipping info as well as t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am trying to get the hearing aids quick and the is if you have a problem with him, then you could send them back with a warranty deal was really kind and helped me to save money. I still didn’t thin... See more
Company replied
I received the new pro aids after the old oricle one gave out. They have much better instructions on using the new version and I have been using them for about a week. I really like them after adjusti... See more
Company replied
They work well, still adjusting. I was lured in by the amazing offer for a great pair of hearing aids at a low cost. Before I paid, I was faced with another offer to add on for a better experience o... See more
Company replied
Company details
Written by the company
Oricle Hearing provides modern over the counter hearing solutions designed to be accessible, comfortable, and easy to use. Our mission is to help people hear more clearly in everyday life without high costs or unnecessary complexity.
Contact info
2400 Kettner Blvd, 92101, San Diego, United States
- 833-258-8167
- support@oriclehearing.com
- oriclehearing.com
4.1
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Oricle Hearing
Hi Donald!
Thank you for your wonderful feedback! We’re delighted to hear that the ordering process was simple, the experience was quick, and the delivery time was reasonable. We truly appreciate your support and thank you for taking the time to share your experience with us!
Reah was very easy to talk with and has…
Reah was very easy to talk with and has a sweet voice. Will recommend this hearing aid.
18 May 2026
Reply from Oricle Hearing
Hi Dan!
Thank you so much for your kind feedback! We’re delighted to hear that you had a pleasant and comfortable experience during your conversation and that you would recommend the hearing aids. Your support truly means a lot to us, and we appreciate you taking the time to share your experience!
Oricle Customer Support seem unable to follow basic consumer legislation.
Oricle Customer Support seem unable to follow basic consumer legislation.
I am awaiting a refund of $346.67 and related costs for months now. They last responded by stating the items have been delivered. However the goods have not been delivered to my home address in Northern Ireland, nor have they been received by me at any stage.
They stated that the courier has them for delivery, according to the tracking information, the parcel has instead remained held in customs for approximately over three months without resolution. During this period, I have received no meaningful correspondence from either Oricle or the courier regarding any action required, customs issue, or delivery arrangement. Simply stating that the item has reached customs does not constitute successful delivery to the customer.
As the retailer, Oricle remains responsible for ensuring that goods purchased online are delivered to the consumer. The contract for purchase was made with Oricle, not with the courier or customs intermediary. Any issues involving shipping providers, customs delays, or incomplete logistics processes remain matters for Oricle to resolve directly. The customer should not be left without either the goods or a refund for an extended period of time. This is basic consumer care which they seem unable to provide.
This matter has now been ongoing for several months and has caused considerable inconvenience and hardship, particularly as the products involved are essential hearing aid items. I trust if Oricle wish for the opportunity to positively resolve this situation abiding within consumer legislation they will issue a full refund quickly and not continue to delay any successful resolution.
14/11/2025 OE540579
14/12/2026 OE588985
13/01/2026 OE624380
12/02/2026 OE657720
14/03/2026 OE688772
13/04/2026 OE720247
You have all the details
18 November 2025
Unprompted review
Reply from Oricle Hearing
Hi Gerald!
We sincerely apologize for the frustration, inconvenience, and delay you have experienced regarding your order. We completely understand your concerns surrounding the shipment, customs status, and refund request, especially given the length of time this matter has remained unresolved and the importance of the products involved.
Upon review, we were able to locate multiple orders associated with your information. To ensure we review the correct order and properly assist you, please contact us via email with your email address or Order ID number so we can further investigate your concern accordingly.
We truly regret the inconvenience caused and appreciate your patience.
It was nice That she called me because…
It was nice That she called me because I was having a problem with the order! The lady corrected it and we worked it all out! I have heard about them and I hope they are up to what I heard!
17 May 2026
Reply from Oricle Hearing
Hi there!
Thank you for your kind feedback! We’re very happy to hear that the issue with your order was resolved and that you received helpful assistance throughout the process. It’s great to know everything was worked out smoothly for you.
We truly appreciate your support and hope the hearing aids meet your expectations. Thank you for taking the time to share your experience with us!
The information I received before my…
The information I received before my hearing aids arrived was great. I have followed the advice and so far so good.
Thank you so much.
16 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Chris!
Thank you so much for your wonderful feedback! We’re delighted to hear that the information and guidance provided before your hearing aids arrived were helpful and that everything has been going well so far. We truly appreciate your support and thank you for taking the time to share your experience with us!
I have never had both of the amplifiers…
2I have never had both of the amplifiers - thats what things are - work at the same time. I repeatedly ask how to return them as not functional but they never responded.
I have had problems with them buzzing, chirping constantly, not working or requiring constant trying to adjust them. They are lemons.
30 April 2026
Unprompted review
Reply from Oricle Hearing
Hi Andy!
We sincerely apologize for the frustration and disappointment caused by your experience. We understand how upsetting it must be to encounter ongoing issues with the devices, including buzzing, chirping, inconsistent performance, and difficulty obtaining assistance regarding your return request.
Unfortunately, we were unable to locate an order associated with the information provided. Please contact us via email with your email address or Order ID number so we can further review your concern and assist you accordingly.
I ordered the Oricle 2.0 for an 87 year…
I ordered the Oricle 2.0 for an 87 year old friend. I didn’t think he would like or use them but he let me put them in his ears and he almost immediately could hear me better!
7 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Connie!
Thank you so much for sharing this wonderful experience! We’re delighted to hear that your friend was able to notice an improvement so quickly after trying the hearing aids. It’s especially meaningful to know they helped him hear you better almost immediately.
We truly appreciate your trust and kindness in helping your friend, and thank you for taking the time to share your feedback with us!
Belle was helpful
Belle was helpful. She patiently repeated herself so I could understand. Belle answered all my questions. However the order number she gave me differs from the order confirmation email order number but the email dollar amounts are correct. I don't like promotions or solicitations emails.
16 May 2026
Reply from Oricle Hearing
Hi JF!
Thank you for your thoughtful feedback! We’re very happy to hear that you received patient and helpful assistance and that all your questions were answered clearly. We also appreciate you bringing the order number concern and promotional email preference to our attention. Your feedback is very important to us as we continue improving the customer experience.
We truly appreciate your support and thank you for taking the time to share your experience with us!
I was referred to by my sister
I was referred to your company by my older sister. She recommended me to give the Orcale hearing aids a try. She's loving hers. I'm still getting use to them as now. I hope they'll be great. So I don't miss out on daily hearing.
4 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Pinky!
Thank you so much for sharing your experience with us! We’re delighted to hear that your sister recommended the hearing aids and that she has been enjoying hers. It’s completely normal to take a little time getting used to them, and we truly hope they continue to improve your daily hearing experience.
We sincerely appreciate your trust and support, and thank you for taking the time to share your feedback with us!
Chloe
Chloe, the person who helped me, was easy to work with, professional, and very pleasant.
16 May 2026
Reply from Oricle Hearing
Hi Chloe!
Thank you so much for your kind feedback! We’re delighted to hear that you received professional, pleasant, and easy-to-work-with assistance throughout your experience. We truly appreciate your support and thank you for taking the time to share your thoughts with us!
Salesperson was very accommodating
Salesperson was very accommodating, gave me whatever discount he's allowed to give me
16 May 2026
Reply from Oricle Hearing
Hi Munirmian!
Thank you for your kind feedback! We’re very happy to hear that you received accommodating assistance and that the experience was helpful and positive for you. We truly appreciate your support and thank you for taking the time to share your experience with us!
I hear the bird's again
I received the hearing aids in a timely manner and the quick start up guide was so helpful. I hear the bird's again. Thank you
15 May 2026
Reply from Oricle Hearing
Hi Amy!
Thank you so much for your wonderful feedback! We’re delighted to hear that your hearing aids arrived in a timely manner and that the quick start guide was helpful for getting started.
It truly means a lot to hear that you’re able to enjoy hearing the birds again. Experiences like yours are incredibly meaningful to us. Thank you for your support and for taking the time to share your experience!
Great customer service
Great customer service. It was immediately and quickly resolved.
15 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Curtis!
Thank you so much for your kind feedback! We’re delighted to hear that your concern was resolved quickly and efficiently. We truly appreciate your support and thank you for taking the time to share your experience with us!
Everything was great
Everything was great , I just received mine yesterday. I think they are great but my hearing aid on left popped out and is now lost. I have looked everywhere but most likely at clinic I was at. What can I do now? Linda Panhorst
15 May 2026
Unprompted review
Reply from Oricle Hearing
Hi Linda!
Thank you for sharing your experience with us. We’re very happy to hear that you are enjoying the hearing aids overall, though we’re truly sorry to hear that one of the devices was lost. We understand how frustrating this situation must be. Please message us via email with your order details so we can further review your concern and assist you with available options.
I'm not sure yet. ask again when ive had the product for a while.
I was asked to purchase items i did't want. when I click on an item to check it out, it went on my bill and could not remove it.
15 May 2026
Reply from Oricle Hearing
Hi Harry!
We sincerely apologize for the frustration and inconvenience caused during your ordering experience. We understand your concerns regarding items being added to the order that you did not intend to purchase.
At this time, we were unable to locate an order associated with the information available from your review. Please contact us via email with your email address or Order ID number so we can further review your concern and assist you accordingly.
We truly appreciate your feedback and apologize again for the inconvenience caused.
Easy to understand, thorough and knowledgeable
Representative made this transaction easy. She was very helpful.
15 May 2026
Reply from Oricle Hearing
Hi Suzanne!
Thank you so much for your kind feedback! We’re delighted to hear that the transaction process was easy and that you received very helpful assistance throughout your experience. We truly appreciate your support and thank you for taking the time to share your thoughts with us!
Hearing aids work good.
15 May 2026
Unprompted review
Reply from Oricle Hearing
Hello Norman,
Thank you for your feedback. We’re glad to hear the hearing aids are working well for you and appreciate you taking the time to share your experience.
Excellent customer service!
15 May 2026
Reply from Oricle Hearing
Hello Gene,
Thank you for your kind feedback! We’re happy to hear you had an excellent experience with our customer service team. Your support truly means a lot to us.
Easy to order
14 May 2026
Reply from Oricle Hearing
Hi Cynthia!
Thank you for your kind feedback! We’re very happy to hear that you found the ordering process easy and convenient.
We truly appreciate your support and thank you for taking the time to share your experience with us!
Rockin' Review for Kim
The person on the other end, Kim, was patient, polite, and very friendly.
14 May 2026
Reply from Oricle Hearing
Hi Andrea!
Thank you so much for your kind feedback! We’re delighted to hear that you received patient, polite, and friendly assistance throughout your experience. We truly appreciate your support and thank you for taking the time to share your thoughts with us!
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