My cat accidentally broke the shade of my Cosmos dimple lamp which we have had since 2005. I contacted the Original BTC service department via the website and received a reply from Sarah within 12 h... See more
Company replied
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See what reviewers are saying
Very quick delivery but much more important (to me at least) was the quality of the product which was second to none. I can image buying this superbly crafted outdoor light in a 1940’s hardware st... See more
Company replied
Over the last ten years we have bought virtually all our lighting from Original BTC and are very happy with the quality and unique style. A recent delivery had suffered some minor damage in transit... See more
Company replied
I was really pleased to see that the Cobb Rise and Fall Pendant shade is sold individually, (my shade was broken by accident). It is a timeless piece that is really versatile given its mobility. S... See more
Company replied
Company details
- #7 of 14 best companies in Lighting manufacturer
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
228 Design Centre, Chelsea Harbour, SW10 0XE, London, United Kingdom
- 02073512130
4.9
Excellent
157 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service is always great.
The service is always great.. Dare, Sarah & Chantel made it all happen.
Thank you very much
20 April 2026
Reply from Original BTC - London
Hi Hash,
Thank you for the lovely review, so pleased the team have been there to help!
Best wishes,
Original BTC
Very helpfull sales team.
Very helpfull sales team.
Goods arrived early.
Beautifull lights.
6 April 2026
Reply from Original BTC - London
Hi Oliver,
Thanks for the 5-star review, it's great to read your positive comments!
Best wishes,
Original BTC
Beatiful crafstmanship and excellent…
Beatiful crafstmanship and excellent customer service , so delighted with my purchase
31 March 2026
Reply from Original BTC - London
Hi Margaret,
So happy to read your review, it's great to hear!
Best wishes,
Original BTC
Excellent
Excellent customer service, you can actually telephone and talk to someone almost immediately! Good advice, dispatch fast and efficient and the product superb .
27 March 2026
Reply from Original BTC - London
Hi Virginia,
Thank you for your great feedback! We're glad you enjoyed our service, quick dispatch, and the product.😊
Best wishes,
Original BTC
Reply from Original BTC - London
Hi Jemma,
Thank you for the 5-star review, so pleased your happy with them!
Best wishes,
Original BTC
Reply from Original BTC - London
Hi Trevor,
Thank you for your kind words! We're so glad you love the lamps and appreciate their quality. We hope you continue to enjoy them for years to come.
Best wishes,
Original BTC
Very helpful staff
Very helpful staff. The person I spoke to processed my order quickly. His colleague offered me a glass of water, which was most welcome, and the lamp arrived the following day.
25 June 2025
Reply from Original BTC - London
Hi,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team.
Best wishes,
Original BTC
Reply from Original BTC - London
Hi Annabel,
Thank you so much for the 5-star review!
Best wishes,
Original BTC
Outstanding service
Outstanding service. Fast delivery. Excellent packaging
Great customer care
14 May 2025
Reply from Original BTC - London
Hi Annie,
Thanks so much! We're glad you enjoyed the service and speedy delivery. Thank you for choosing us for your lighting 😊
Best wishes,
Original BTC
Totally seamless experience for a…
Totally seamless experience for a fantastic product. Thank you.
29 April 2025
Reply from Original BTC - London
Hi Stew,
So happy to hear this, thank you for choosing us for your lighting!
😊
Best wishes,
Original BTC
Reply from Original BTC - London
Hi Fiona,
Good to hear, thank you! 😊
Best wishes,
Original BTC
Quality product perfect service made in Britain
2 lights from BTC: a) suitable materials, designed well; made in Britain (to last) b) efficient customer service c) delivered (early) and in order. Trade showroom efficient and helpful.
26 November 2024
Reply from Original BTC - London
Hi Helen,
Thank you!! 🙏
We hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
Excellent service
Excellent service. Product arrived exactly on time and very well packed. Beautiful!
8 October 2024
Reply from Original BTC - London
Hi,
Thank you for the 5-star review! 😊
Best wishes,
Original BTC
Finish is a bit disappointing for the price.
I was expecting a better finish of the cast steel for the price. Also the technical information is lacking in terms of light levels.
20 August 2024
Reply from Original BTC - London
Hi Benjamin,
I am sorry to hear the product has not meant your expectations on this occasion. The galvanised bracket you have purchased is made from casted iron and then galvanised using traditional techniques. The light is not supplied with a bulb so light levels will depend on the bulb you purchase but if you would like any technical help in choosing as suitable bulb please do get in touch as we would be happy to advise.
Best wishes
Original BTC
Love my lights!!
7 August 2024
Reply from Original BTC - London
Hi Emilie,
Great to hear! 😊
Best wishes,
Original BTC
Fantastic original lights.
22 July 2024
Reply from Original BTC - London
Hi Cathy,
Great news, we are thrilled you are pleased with them!
Best wishes,
Original BTC
Reply from Original BTC - London
Hi Mark,
Thanks for the review 😊
Best wishes,
Original BTC
Great service, great product
16 July 2024
Reply from Original BTC - London
Hi Patricia,
Thanks for the 5 star review, always great to hear from a happy customer 😊
Best wishes,
Original BTC
The lamp was wired incorrectly with…
The lamp was wired incorrectly with leads tangled around the frame. It took 2 skilled electricians 1.5 hours to correct, at first they didn’t think it would even be possible. I have another 4 BTC lamps but was disappointed in the quantity of this should have been checked before dispatch.
19 June 2024
Reply from Original BTC - London
Hi Florence,
Thank you for reaching out to us and bringing this matter to our attention.
We sincerely apologise for the inconvenience you experienced with the wiring of your lamp. We understand how frustrating this must have been, especially considering the time and effort required to rectify the issue.
Please be assured that we take your feedback seriously and have raised a case to follow up with our maker internally to ensure this does not happen again.
Apologies again!
Best wishes,
Original BTC
Reply from Original BTC - London
Hi William,
Great to hear you were happy with the service provided.
Thank you for the positive review 😊
Best wishes,
Original BTC
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