Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your service and customer attention was exemplary. I’ve already sent an email to your company thanking Ms S Honey for all her help in obtaining a replacement light fitting after mine was damaged. Ma... See more
Company replied
An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy... See more
Company replied
Great designs. I needed a part replacement and Sarah Honey was extremely helpful with any questions. The request was quickly executed and the part was an excellent match. The way service is dreamt of.... See more
Company replied
Company details
- #8 of 13 best companies in Lighting manufacturer
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, United Kingdom
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4.8
Excellent
735 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The BTC staff made everything so…
The BTC staff made everything so easy.....well done.
17 December 2024
Reply from Original BTC
Hi David,
Thanks for much for the glowing review, we really appreciate it. 😊
Best wishes,
Original BTC
Beautifully crafted
Beautifully crafted! Even more stunning in person than in the pictures!
10 December 2024
Reply from Original BTC
Hi Ximena,
Thank you, so pleased to hear 😊
Best wishes,
Original BTC
Great red floor lamp made by a British…
Great red floor lamp made by a British company.
16 December 2024
Reply from Original BTC
Hi Denis,
Always great to hear from a happy customer - thank you for the 5-star review 🌟
Best wishes,
Original BTC
Reply from Original BTC
Hi Fiona,
Good to hear, thank you! 😊
Best wishes,
Original BTC
Reply from Original BTC
Hi Ana,
Great to hear you are happy with the quality and service we have provided. 😊
Best wishes,
Original BTC
Reply from Original BTC
Hi Rosemary,
So pleased you love it, thank you for the 5-star review.
Best wishes,
Original BTC
Excellent service and lights 
Excellent service recently from Original BTC. I was trying to check out a couple of lights on the Black Friday sale but the website didn’t show the box to put the discount code in (due to cookies on my PC I think.) So phoned them and my call was answered straight away, order was placed and I received the lights the next day by DPD. Excellent service and the fin pendant light and brass picture light are now up and look fantastic.
It was so nice to deal with a very helpful person on the end of the telephone straight away when online ordering went a bit awry. Well done Original BTC.
29 November 2024
Unprompted review
Reply from Original BTC
Hello,
Ah thank you so much for the kind review and choosing our lights 😊.
Best wishes,
Original BTC
Reply from Original BTC
Hello,
Please to hear you are happy with your lamp and the packaging supplied. Thank you for the positive review. 🙂
Best wishes,
Original BTC
Quality product perfect service made in Britain
2 lights from BTC: a) suitable materials, designed well; made in Britain (to last) b) efficient customer service c) delivered (early) and in order. Trade showroom efficient and helpful.
26 November 2024
Reply from Original BTC
Hi Helen,
Thank you!! 🙏
We hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
Excellent product
Excellent product , easy to order and delivered before specified date
25 November 2024
Reply from Original BTC
Hi David,
Thank you for the 5-star review, much appreciated!
Best wishes,
Original BTC
Excellent service
I ordered a Hatton 3 floor lamp by phone and was given an estimated two to three weeks for delivery. The lamp arrived in half that time, carefully packed and on a pallet. I’ve bought lots of lamps from Original BTC and they always provide a great service, as well as beautifully made products.
7 November 2024
Reply from Original BTC
Hi Nigel,
Thanks for choosing us again for your lighting, great to hear you have been happy with the service we provide and that your order arrived promptly!
Best wishes,
Original BTC
Great customer service. Very helpful.
Great order placement process. Delivery time +2-3 weeks a little long. But worth the wait. The lamps are super.
14 November 2024
Reply from Original BTC
Hi Sharon,
Excellent to hear, sounds like they were worth the wait and we take on board your feedback ☺️
Best wishes,
Original BTC
Fantastic customer service
7 November 2024
Reply from Original BTC
Hello,
Thank you, always good to hear from a happy customer!
Best wishes,
Original BTC
Classic style
A classic bone china light pendant which is timeless and would suit both a contemporary and traditional home.
7 November 2024
Reply from Original BTC
Hi Mark,
Fantastic to hear you appreciate our bone china pendant lights and their versatility for many interiors ☺️
Best wishes,
Original BTC
Quick service everything arrived in…
Quick service everything arrived in good condition.
7 November 2024
Reply from Original BTC
Hi Paul,
Great to hear, thank you for the 5-star review!
Best wishes,
Original BTC
Reply from Original BTC
Hi Andrew,
Thank you for the positive review!
Best wishes,
Original BTC
Online customer service has not…
Online customer service has not responded to me after many attempts to get an update on my order.
21 October 2024
Reply from Original BTC
Hi Zeke,
I am very sorry that you struggled to get in touch, I believe this has been resolved now.
Best wishes,
Original BTC
Excellent service
Excellent service. Product arrived exactly on time and very well packed. Beautiful!
8 October 2024
Reply from Original BTC
Hi,
Thank you for the 5-star review! 😊
Best wishes,
Original BTC
Reply from Original BTC
Hi Victoria,
Thrilled to hear you are pleased with the product and service provided.
Thank you for the review.
Best wishes,
Original BTC
Helpful, communicative, great customer service and product
I needed a light fixture that we had purchased in the past, but was no longer in the running line. They were able to locate it and made the whole process very easy.
8 October 2024
Reply from Original BTC
Hi Kimberley,
Thanks for the 5-star review, glad we could help!
Best wishes,
Original BTC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.