Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good w... See more
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Review summary
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Your service and customer attention was exemplary. I’ve already sent an email to your company thanking Ms S Honey for all her help in obtaining a replacement light fitting after mine was damaged. Ma... See more
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An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy... See more
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Great designs. I needed a part replacement and Sarah Honey was extremely helpful with any questions. The request was quickly executed and the part was an excellent match. The way service is dreamt of.... See more
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Company details
- #8 of 13 best companies in Lighting manufacturer
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, United Kingdom
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4.8
Excellent
735 reviews
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Brilliant as always.
Brilliant as always. Our light and floor lamp are very old and have stood the test of time, we bought them in their first year of trading. We needed a repair, caused by removal damage to the base. it was organised efficiently for dates that worked for us. The floor lamp was returned in excellent condition and carefully packed. It looks like new. Thank you.
7 October 2024
Reply from Original BTC
Hello,
Thank you for the glowing review, so happy to hear your floor lamp has stood the test of time and that we have been able to supply the necessary parts required 😊
Best wishes,
Original BTC
Reply from Original BTC
Hi Jenni,
Thanks for the 5-star review, always nice to hear from a happy customer 😊.
Best wishes,
Original BTC
Very Good Prompt Service
The overall service was good.
The Company make good high end unusual products.
Can Recommend !
25 September 2024
Reply from Original BTC
Hi David,
Thanks for the positive review!
Best wishes,
Original BTC
Good customer service…
I was kept informed at all times and when the parcel arrived, it was safely packed.
25 September 2024
Reply from Original BTC
Hello,
Great to hear, thank you for the positive review.
Best wishes,
Original BTC
Reply from Original BTC
Hi Ann,
So pleased you are happy with your purchase and thank you for choosing us for your lighting again 😊.
Best wishes,
Original BTC
Very expensive replacement fittings
Ordered replacements for original light fittings that had deteriorated (more quickly than they should have done). Parts arrived as ordered, and very promptly. Even with a modest discount, however, they were ridiculously expensive. Service person was very helpful and efficient.
24 September 2024
Reply from Original BTC
Hi Richard,
Thank you for your feedback! We're happy to hear you were pleased with our prompt delivery and service.
The quicker-than-expected deterioration of the lamp holders was due to excessive heat from the bulbs used, whether they were too high wattage for the fitting or low-quality bulbs. We’re sorry to hear you found the price expensive. Please bear in mind that everything is manufactured here in the UK responsibly, and all components are sourced locally as well.
Best wishes,
Original BTC
GREAT JOB!
The speed in which your team got back to me. You were able to help me out and source the item I needed in a timely manner. Truly was great to work with yall!
Thank you again!
Lizzy Friend
Colby Construction Company
11 September 2024
Reply from Original BTC
Hi Lizzy,
Thanks for the 5-star review! So pleased you enjoyed working with us, thanks for choosing our lighting.
Best wishes,
Original BTC
Finish is a bit disappointing for the price.
I was expecting a better finish of the cast steel for the price. Also the technical information is lacking in terms of light levels.
20 August 2024
Reply from Original BTC
Hi Benjamin,
I am sorry to hear the product has not meant your expectations on this occasion. The galvanised bracket you have purchased is made from casted iron and then galvanised using traditional techniques. The light is not supplied with a bulb so light levels will depend on the bulb you purchase but if you would like any technical help in choosing as suitable bulb please do get in touch as we would be happy to advise.
Best wishes
Original BTC
Excellent product
Excellent product, original design with quality materials. Also, excellent and supportive customer service, speedy and safe delivery. Highly recommended.
26 August 2024
Reply from Original BTC
Hi Alan,
Thanks for the amazing review, so pleased you are happy with the product and service provided.
Best wishes,
Original BTC
My order arrived promptly and my small…
My order arrived promptly and my small pleat wall lights are just perfect
20 August 2024
Reply from Original BTC
Hi Mrs Clarke,
Great to hear your are happy with your pleat wall lights, thank you for the positive review!
Best wishes,
Original BTC
Love my lights!!
7 August 2024
Reply from Original BTC
Hi Emilie,
Great to hear! 😊
Best wishes,
Original BTC
Fantastic original lights.
22 July 2024
Reply from Original BTC
Hi Cathy,
Great news, we are thrilled you are pleased with them!
Best wishes,
Original BTC
We absolutely love this product
We absolutely love this product! It's so unique and eye-catching. These two lamps are going to be the standout feature in our brand-new kitchen!
6 August 2024
Reply from Original BTC
Hi David,
Thank you for the great review, so pleased to hear you are happy with our lights. Send us some pictures when complete if you can, we would love to see them up and in place!
Best wishes,
Original BTC
Easy website to navigate
Easy website to navigate. Even easier to order. And thank you for the speedy set up of our trade account.
30 July 2024
Reply from Original BTC
Hi Michael,
Thanks for the great feedback, it's excellent to hear you are happy with the service provided.
Best wishes,
Original BTC
Obtaining products from overseas isn't…
Obtaining products from overseas isn't always easy but Original BTC made ordering simple, concise and a breeze. The local rep was very helpful and informative, and the whole process was flawless. We received our beautiful fixture in perfect shape and are very happy with the whole experience. Thank you Original BTC!
29 July 2024
Reply from Original BTC
Hi Steven,
That's excellent news, we are glad to hear you had a smooth buying experience and are pleased with your light.
Best wishes,
Original BTC
Reply from Original BTC
Hi Mark,
Thanks for the review 😊
Best wishes,
Original BTC
Reply from Original BTC
Hi Elma,
Good to hear, thank you for the 5-star review 😊
Best wishes,
Original BTC
Reply from Original BTC
Hi Duncan,
Thank you for the positive feedback, it's always great to hear from a happy customer! 😊
Best wishes,
Original BTC
Our country pub
I have used original BTC for years, they have great products and give great service at a competitive price.
17 July 2024
Reply from Original BTC
Hi Chris,
Thank you for the 5-star review, we appreciate your feedback 😊
Best wishes,
Original BTC
Great service, great product
16 July 2024
Reply from Original BTC
Hi Patricia,
Thanks for the 5 star review, always great to hear from a happy customer 😊
Best wishes,
Original BTC
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