I loved the quick responses from your team member Anna! She was awesome and helped me with what I needed quickly and efficiently. You guys are great and helped me a bunch when I was in school, but as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
this is authentic and most reliable. Scans for ai content generated by multiple Gpts. Easy to use and get results in real time. Chrome extension is cool which enables to review in real time while wr... See more
Company replied
This tool is great, and most of the time it's very accurate. But the most valuable thing about this company is the customer service. You get really customized service that's personal. You're talking t... See more
Company replied
hi! We use Originality a lot for our content workflow, and it is by far the best service on the market for our needs. I’d like to specifically highlight its speed and stability. The only issue we’ve... See more
Company replied
Company details
Written by the company
Originality.ai is the most accurate AI detector and plagiarism checker for verifying whether content is human-written or likely AI-generated. Built for content marketing, SEO, and academia. Originality.ai detects GPT-5, ChatGPT, Claude 4, Gemini 2.5, Grok 3 and all other Popular AI writing tools with up to 99%+ accuracy and an ~1% false positive rate. It also provides best-in-class plagiarism checking, including advanced paraphrase plagiarism checks. Originality.ai is a patented suite of tools designed to help you publish with confidence, including content optimization and readability scores. With the ability to manage team members and share reports covering AI detection, plagiarism, and readability requirements, Originality.ai is ideal for teams and agencies. Prove your writing is your own with our Chrome extension: https://bit.ly/3Z2BySK To learn more about Originality.ai and its accuracy, read our in-depth accuracy study: https://originality.ai/blog/ai-accuracy
Contact info
1 First Street, L9Y1A1, Collingwood, Canada
- support@originality.ai
- originality.ai
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great platform if you require a genuine…
Great platform if you require a genuine AI writing detector.
8 October 2026
Unprompted review
Reply from Originality.ai
Thank you for your recommendation! We’re glad Originality.ai has been a helpful tool for your AI detection needs. We appreciate your support!
Reply from Originality.ai
Thank you for the lovely review! We’re so glad you had a great experience with Jeimy. We’ll be sure to pass along your kind words!
Originality is the best website have…
Originality is the best website have ever used so far so good. It detects ai at 100% accurately. I appreciate the customer support provided, thanks to Jeimy's help when needed. I recommend it.
4 October 2026
Unprompted review
Reply from Originality.ai
Thank you for your recommendation! We’re glad Originality.ai has been helpful and that Jeimy provided the support you needed. While no AI detector is 100% accurate, we’re pleased you’ve had a positive experience with our tool and team!
Best Human Cetric Cutomer Support with Jeimy
I had a wonderful Experience of resolving Autopayment issue and subscription cancellation isse with Jeimy. She made me to handle the issue cool and refunded the amount . I really appreciate their human cetric approach and being so humane. Customer service was wonderful. gave me a solution and service awas awesome.
4 October 2026
Unprompted review
Reply from Originality.ai
Thank you for your kind words! We’re glad Jeimy helped resolve your payment and cancellation concerns with care and understanding. Your appreciation of our human approach means a lot, and we’ll be happy to share your feedback with her!
Not trustable
I submitted a text a wrote absolutly alone, with zero AI. And originality.ai tells me it is 100 % confident Ai was used. Mistake!
2 October 2026
Unprompted review
Reply from Originality.ai
We understand how frustrating it is to have your own writing flagged as AI. No AI detector is perfect, and false positives can happen. A 100% AI score reflects the model’s confidence, rather than proof that AI was used. Please contact us through our in-app chat so we can review your scan and help.
Great Experience
I spoke with someone through email, she made me feel very comfortable and everything worked out, and she was very sweet;her name was Ellie.
1 October 2026
Unprompted review
Reply from Originality.ai
Thank you for your kind words! We’re so glad Ellie made you feel comfortable and helped get everything sorted out. We’ll be sure to share your lovely feedback with her!
Once a great product now became unusable
It was a great product but after the last update it became unusable. We have been using the product for a long time, unfortunately will have to look for alternatives.
Customer service is still great though.
28 September 2026
Unprompted review
Reply from Originality.ai
Thank you for your long-time support and your kind words about our customer service team. We’re sorry the latest update has made the product difficult for you to use. We understand how frustrating that is, especially when it’s been part of your workflow for so long. Please reach out through our support chat so we can better understand what’s changed for you and explore how we can help.
Anna from chat support was superb
Anna from chat support was superb, she sorted out my problem with regards to an error message in seconds. Also guided me to the Chrome extension originality app which is great and works amazing. Awesome customer service, quick solution and amazing service.
28 September 2026
Unprompted review
Reply from Originality.ai
Thank you for the lovely review! We’re glad Anna resolved the error so quickly and helped you discover our Chrome extension. We’ll be sure to share your kind words with her!
originality ai customer service
a customer service employee named Jeimy responded to a payment issue in under 5 mins, even at 11:30 pm IST. very good response and resolutions. thank you!
27 September 2026
Unprompted review
Reply from Originality.ai
Thank you for sharing this! We’re glad Jeimy responded so quickly and resolved your payment issue. We’ll pass along your kind words!
Originality is a simple and useful…
Originality is a simple and useful tool for checking online content. It can check whether content may be AI-written, find copied content, check facts, and review readability. It is helpful for writers, SEO teams, and website owners who publish a lot of content. The AI detection is not always perfect, so it is better to use it as a guide. Overall, it is a helpful tool for improving content quality.
25 September 2026
Unprompted review
Reply from Originality.ai
Thank you for your thoughtful review! We’re glad Originality.ai helps you check AI writing, plagiarism, facts, and readability in one place. We also appreciate your point about using AI detection as a guide alongside human judgment. Thanks for sharing your experience!
Great way to improve writing, peiece of mind
Great way to improve writing: check if your writing has been flagged as AI, especially if you have used a spell check tool which has AI in it and therefore embeds it in your writing; you can end up going round in circles. These tools give you peace of mind and help develop writing, plagiarism, and more. The customer service is awesome and gives you really in-depth answers - Perla clearly explained how the metric system worked and broke it down for me as I learned how to use the tools on originality. There are also really helpful tutorials to guide you.
25 September 2026
Unprompted review
Reply from Originality.ai
Thank you for the thoughtful review! We’re glad Originality.ai has helped you better understand your results and develop your writing. It’s wonderful to hear that Perla took the time to explain the metrics clearly and that the tutorials have been helpful, too. We’ll share your kind words with her!
Reply from Originality.ai
Thank you for the kind review! We’re glad you had a wonderful experience, and we’ll be sure to share your thanks with Anna.
Terrible AI detector
Terrible AI detector. Gave a completely human text, and it said it was 100% AI. Don't use this platform.
23 September 2026
Unprompted review
Reply from Originality.ai
We’re sorry your writing was flagged as AI-generated. We understand how frustrating it is to see a 100% AI result for work you wrote yourself. AI detection results can be wrong and should be considered alongside other evidence, not used as a final judgment on authorship. Please contact our support team with your scan result so we can take a closer look.
Better updated models and the most…
Better updated models and the most accurate detection, similar to Turnitin; however, maybe 5-10% differences can be seen. Overall, great customer service and prompt response.
Miss Anna has been really kind and supportive.
23 September 2026
Unprompted review
Reply from Originality.ai
Thank you for your review! We’re glad you’re finding the updated models helpful and appreciate your feedback on the differences you’ve seen compared with Turnitin. It’s wonderful to hear that Anna was kind, supportive, and quick to respond. We’ll share your kind words with her!
Genuine program for detecting any academic issues
The experience was good and helped in picking up possible AI wording or paragraphs to rectify. To help it was good to be able to select differnent levels of how work was scanned for plagism or AI content. Not all softwares out there are genuine and this one rates very well. Support team are good and genuine and mention for Ellie support team for helping me straight away with an issue.
20 September 2026
Unprompted review
Reply from Originality.ai
Thank you for sharing your experience! We’re glad the different scanning levels helped you identify and refine possible AI-generated wording while checking for plagiarism. It’s also wonderful to hear that Ellie quickly resolved your issue. We truly appreciate your trust in Originality.ai!
Great Customer service
Anna helped me with patiently and kindly with the questions regarding my account
18 September 2026
Unprompted review
Reply from Originality.ai
Thank you for sharing your experience! We’re glad Anna was patient and kind while answering your account questions. We’ll be sure to share your feedback with her!
Quick response, great customer service
Ellie was great and quickly offered a resolution. It was great to chat with a real person.
17 September 2026
Unprompted review
Reply from Originality.ai
Thank you for your feedback! We’re glad Ellie quickly found a resolution and provided the personal, human support you deserved. We’ll be sure to share your kind words with her!
I use Originality.ai to scan articles…
I use Originality.ai to scan articles on my website for ai and plagiarism. This tool has the most options for me comparing to other tools I tried. Today I had some question and Anna form the chat support helped me very well with clear answers.
17 September 2026
Unprompted review
Reply from Originality.ai
Thank you for sharing your experience! We’re delighted that Originality.ai provides the AI detection and plagiarism-checking options you need for your website content. We’re also glad Anna answered your questions clearly and provided excellent support. We’ll be sure to share your kind feedback with her!
Customer service is very good
Customer service is very good, you can expect to get an answer almost immediately and get clear instructions how to solve the issue. Recently, Anna helped me with my payment problem and got me back on track in 5 minutes.
16 September 2026
Unprompted review
Reply from Originality.ai
Thank you for your kind review! We’re delighted to hear that Anna resolved your payment issue quickly and provided clear instructions. We’ll be sure to share your feedback with her!
I primarily use Originality.AI for AI Detection...
I primarily use Originality.AI for AI detection purposes and it has done a great job so far. Customer service is also great! Ellie was very helpful and quick to respond.
15 September 2026
Unprompted review
Reply from Originality.ai
Thank you for sharing your experience! We’re delighted that Originality.ai has been effective for your AI detection needs. We’ll be sure to pass your kind words along to Ellie!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.