Orli Jewellery Reviews 217

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique design of the products, often highlighting the attractive and well-made jewelry. Many appreciate the seamless ordering process and the quick, reliable delivery service, with items arriving beautifully packaged. The customer service is frequently described as exceptional, with staff going above and beyond to assist with requests and ensure satisfaction. However, some customers were dissatisfied with the quality of certain items, describing them as thin, light, and cheap-looking, especially when compared to other purchases. A few people also mentioned issues with communication regarding order status or experienced problems with returns, including having to pay for tracked delivery for what they perceived as poor quality goods.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the beautiful, unique,... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the high quality of the... See more

Order

Users describe positive interactions with order. Many customers praise the promptness of order fulfillment,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I ordered a bracelet which had no number of address to go to😂

I ordered a bracelet which I was looking forward it to be delivered I waited over a week and when it did not arrive I got in touch with orli jewellery to see if it had been sent which it had the problem why
It was not delivered I had not put my number of my address on it .orli jewellery where so helpful stayed in contact with me and sent me another bracelet and they have received the bracelet back to them. Excellent service will definitely be ordering again and telling my friends.xx

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product and amazing customer…

Fantastic product and amazing customer service.
I ordered a bangle with an initial and a birthstone.
I was contacted as the style of initial I had ordered wasn't currently in stock and was given other options.
Once I replied with my choice I received the bangle within the next 2 days.
Thanks to Benjy and everyone at Orli, I will definitely order again 🥰

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Hammered Silver Thumb ring and Delicate Silver Bangle

I ordered a one-size chunky ring that could be adjusted to fit whichever finger I wanted (which was for my thumb). I also ordered a pretty silver bangle which would go nicely when worn with other bracelets or a watch.

The Orli website was easy to navigate and had so much choice. Straightforward and pleasant buying process! My order was delivered really quickly, beautifully packaged and with a personal note from the seller.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful design and quality

I bought a bracelet from this company. It is well made and exactly what I wanted. I was able to choose a size to suit me. Shipping was fast. I will be buying from them again

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered many items from orli and…

I have ordered many items from orli and everything I have had is absolutely beautiful . The customer service is amazing 👏. I ordered a chunky charm bracelet with my grandson initial , when my 2nd grandson was born I contacted customer service to ask about adding another letter charm and Benjy was absolutely amazing . I am sending the bracelet back to them for them to professionally add the new charm . He was so kind and helpful and congratulated me on my new grandson 😁 I recommend Orli jewellery to all my friends and family . If I could give more that 5 stars I would 😁

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a bracelet with initial &…

Purchased a bracelet with initial & birthstone for a friends special birthday, excellent, speedy delivery, also purchased the gift bag etc, fantastic quality, the packaging looks very classy, highly recommend & will definitely purchase from this company again 😀

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Gold plated bangle

Bracelet-lovely quality-as described and photographed. Very pretty.
Great communication with seller via emails and prompt delivery.
Definitely recommend.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Quality necklace

I ordered the gold heart necklace and as this was my first purchase from Orli I was a little nervous, but I had no need to be! The necklace arrived quickly with great comms. It is beautiful and exactly as shown, I am delighted with the quality. The necklace was nicely packaged and all round it’s been a good experience. I will be buying again.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

New bracelets

Brought three gold bracelets and got discount on them. I love every one of them. Clear and easy to use website, quick delivery too! Don't hesitate, just order, you won't be disappointed!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering from this company…

First time ordering from this company after a chance encounter on Google
How lucky!! I was looking for a gift for a friend’s birthday,I found a lovely unusual bracelet which I ordered.It arrived quickly with beautiful packaging.The bracelet exceeded my expectations and she loved it.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and superb Jewelry

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent.
​I recently had to exchange a Christmas gift that wasn’t quite my style—my first time ever needing a return. The process was seamless thanks to Benjy, who went above and beyond to assist me. Speaking with him felt like chatting with a friend; he truly values customer loyalty. I can’t recommend Orli enough for their trendy designs, quality silver, and exceptional staff. Huge thanks to Benjy for making the exchange so easy!

13 February 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such an incredible review Angela! It means a great deal to hear that you’ve been able to build a collection of over 10 pieces with us, especially knowing how challenging it can be to find jewellery that suits a nickel intolerance. We’re so pleased the quality has remained consistently excellent for you.

We’re also really glad the exchange process felt smooth and supportive. Looking after our loyal customers is something we genuinely care about, so your kind words truly mean a lot. Thank you for recommending us and for your continued support 💎

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, great choice, unique items, something to suit every occasion and with a lovely gift box.
Swift delivery, item well packaged.
Will definitely purchase from this company again.
Item in a lovely gift box

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a last minute personalised…

Ordered a last minute personalised present. Customer service got back to me straight away and dispatched so it arrived in time. Quality is great and looks alot more expensive than what I paid. The gift wrap is a lovely luxury touch. Very impressed.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful birthday present

I purchased a necklace for my daughter’s 40th birthday and when it arrived it was even prettier than I realised. Also the free gift of a bracelet was such a surprise and will be added to her presents. I didn’t know about Orli before but its items are very reasonably priced and delivery was quick and nicely packaged. I also have a granddaughter and nieces so I know where I’ll be looking for them 😊.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought a bracelet for a gift with the…

I bought a bracelet for a gift with the gift wrapping and a free gift. When this came I thought the original bracelet wasn’t delivered I contacted Orli and followed what they said by the following day it was sorted, I hadn’t realised there was another package in the box with the order in and the other bracelet was the free gift. I am so pleased with both items and the swift response and help given. I couldn’t recommend them enough and certainly would order again.

11 February 2026
Unprompted review

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