Orli Jewellery Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique design of the products, often highlighting the attractive and well-made jewelry. Many appreciate the seamless ordering process and the quick, reliable delivery service, with items arriving beautifully packaged. The customer service is frequently described as exceptional, with staff going above and beyond to assist with requests and ensure satisfaction. However, some customers were dissatisfied with the quality of certain items, describing them as thin, light, and cheap-looking, especially when compared to other purchases. A few people also mentioned issues with communication regarding order status or experienced problems with returns, including having to pay for tracked delivery for what they perceived as poor quality goods.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the beautiful, unique,... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the high quality of the... See more

Order

Users describe positive interactions with order. Many customers praise the promptness of order fulfillment,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I bought a bracelet for a gift with the…

I bought a bracelet for a gift with the gift wrapping and a free gift. When this came I thought the original bracelet wasn’t delivered I contacted Orli and followed what they said by the following day it was sorted, I hadn’t realised there was another package in the box with the order in and the other bracelet was the free gift. I am so pleased with both items and the swift response and help given. I couldn’t recommend them enough and certainly would order again.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Order was received promptly.

Order was received promptly.
Bracelet was beautiful unfortunately too small for my wrist..if bigger size available would have been amazing.Return process worked well.
I will definately use this company again.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

The necklace was too tight so asked to…

The necklace was too tight so asked to return for a refund even though I loved the necklace. I was told they could make it longer which they did within a week of returning it no quibble or questions or extra payment. Absolutely fabulous customer service and support. Will definitely order from here again.Thank you so much 😊 Nan

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and lovely products

Beautiful jewellery and excellent service. I have ordered from this company 3 times and everything has been smooth. I was particularly impressed with their exchange service and the personal touch of the emails - and a refund would have been offered too! Will definitely purchase again.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Jewellery delivered on time and in beautiful, simple packaging.
Sent my necklace and bracelet to be extended a little and it was no issues and amended for free. Benjy was brilliant with keeping in touch and I’ve received my necklace and bracelet back within a week. Fantastic quality and great unique design. Would highly recommend Orli . Thank you.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely 60th birthday gift

Ordered a silver initial/birthstone necklace for a friend's 60th birthday. I haven't given it to her yet but it's lovely so I'm sure she will love it.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order wide choice and such…

Easy to order wide choice and such beautiful items. Very good value. Bought two necklaces for Christmas for twin daughters they were amazed how lovely they were. I have now just ordered the matching bracelets for their birthdays. The packaging is also lovely

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry

I love the beautiful jewellery and superb packaging. I started buying my sister and my mam bracelets and rings in the stretchy bead variety and now they are as hooked on them as I am and also I like the fact that they are silver and don’t tarnish like other brands that I’ve had xx

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Orli jewelry

Loved the necklace straight away as soon as I saw it, bought a few online and wasn't impressed ,so when I opened it today was well pleased, exactly as the pic shown , im def going to order again 😊

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful necklace

Beautiful necklace I ordered for my friends birthday, every piece is unique, first one i ordered was out off stock but got great correspondence from orli the next day and quick delivery

30 January 2026
Unprompted review
Rated 5 out of 5 stars

This was my first order from Orli.

This was my first order from Orli.
I had read all the positive reviews and feedback from other customers which influenced my decision to go ahead.
I was not disappointed!
Beautiful well made jewellery that came with individual cases to keep in when not wearing.
Delivery was good and the after sale personal touch from Orli highlites how important and appreciative your purchase and shopping experience is to them.
I would not hesitate to buy from them again.
Thank you Orli!

29 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Carole, thank you so much for your thoughtful review. We’re really pleased to hear that reading other customers’ feedback helped you feel confident placing your first order with us. It’s lovely to know you were happy with the quality of the jewellery and the Orli pouches, and that everything arrived smoothly. Creating a positive and appreciated shopping experience is so important to us, so your kind words truly mean a lot. Thank you for choosing Orli Jewellery. We’d love to welcome you back again in the future ✨

Rated 5 out of 5 stars

Beautiful items for special people in…

Beautiful items for special people in my life who will love their birthday bracelets. Very happy with the communication and delivery speed. Happy customer. ⭐️⭐️⭐️⭐️⭐️

28 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your lovely review, Laura! We’re so happy to hear you found the perfect pieces for the special people in your life - birthday bracelets are always such a meaningful gift. It’s great to know our communication and delivery hit the mark too. Thank you for choosing Orli Jewellery, and we hope they absolutely love them ✨

Rated 5 out of 5 stars

Quality service

Whilst website wasn’t the easiest the service was great , good price and speedy delivery

26 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for taking the time to leave a review, Barbara. We’re really pleased to hear you were happy with the service, pricing and speedy delivery. We also appreciate your honest feedback about the website and it’s something we’re always working to improve. Your comments genuinely help us do better. Thank you again for choosing Orli Jewellery ✨

Rated 5 out of 5 stars

Beautifully designed and made

I ordered a necklace as a gift for my besties birthday and loved it so much I ordered myself a heart necklace. Exquisitely made, Orli designs are different and the quality seems excellent. Coupled with an efficient service, good value and lovely packaging on delivery, I’m a very satisfied customer. 😊

24 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such a lovely review. We absolutely love hearing that you treated your bestie and then yourself too. That’s the highest compliment. We’re so pleased you loved the design, quality and packaging, and that everything arrived smoothly. Thank you for supporting Orli Jewellery. It truly means the world to us 💛

Rated 5 out of 5 stars

….Beautiful earrings

My birthstone earrings have just arrived for my friend's birthday. Arrived promptly and in beautiful packaging. Will definitely use this company again.

23 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you Diane, for your kind review. We’re delighted to hear your birthstone earrings arrived promptly and that you loved the packaging. They make such a thoughtful birthday gift. We’d absolutely love to welcome you back again in the future. Thank you for choosing Orli Jewellery 💛

Rated 5 out of 5 stars

Nice jewellery

Nice jewellery, good prices and fast delivery

16 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much, Andy, for your lovely review. We’re really pleased you’re happy with the jewellery, pricing and fast delivery. Thank you for choosing Orli Jewellery ✨

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