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Orli Jewellery Reviews 217

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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique design of the products, often highlighting the attractive and well-made jewelry. Many appreciate the seamless ordering process and the quick, reliable delivery service, with items arriving beautifully packaged. The customer service is frequently described as exceptional, with staff going above and beyond to assist with requests and ensure satisfaction. However, some customers were dissatisfied with the quality of certain items, describing them as thin, light, and cheap-looking, especially when compared to other purchases. A few people also mentioned issues with communication regarding order status or experienced problems with returns, including having to pay for tracked delivery for what they perceived as poor quality goods.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the beautiful, unique,... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the high quality of the... See more

Order

Users describe positive interactions with order. Many customers praise the promptness of order fulfillment,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more

Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Necklace is lovely

Necklace is lovely. A christmas present to myself . Chain is perfect length for me too
Was shipped super fast too so would highly recommend orli

19 December 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering from Orli

First time ordering from Orli. Bracelet arrived within the time specified when ordered and I absolutely love it so much that I have placed another order today for one of the gold rings, so pleased I came across Orli Jewellery as there are so many other items I have been looking at. I now have lots of birthday gift ideas going into next year

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Necklace is gorgeous

Necklace is gorgeous and as good as looks on the website. Customer service is great, with updates and they reply if you have a query. Well packaged. Will definitely use again.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely

Beautiful jewellery bought a bracelet
Arrived quickly nice pouch included
Would buy again

9 December 2025
Unprompted review
Rated 4 out of 5 stars

Good quality but a little disappointing

The bracelet with initial & birthstone is really good quality but the length of the main links of the paper clip chain looks extremely short for an adult so a bit disappointing as a present for my daughter-in-law.

1 December 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Hello Steve, thank you for your review. I just wanted to let you know that we can make most of our designs bigger or smaller to fit.
In this case if you require the bracelet to be made bigger for your daughter in law, please let us know and we are happy to do this for you in our studio.
Thanks again for being an Orli customer.

Rated 5 out of 5 stars

Just received my daughter's necklace…

Just received my daughter's necklace for one of her Christmas presents. And it looks like really good quality. I'm so happy with it. Really nice little touch with her initial and birthstone. I highly recommend it as a thoughtful and personalized gift for someone.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Orli Jewellery, unusual and classy

I ordered a necklace from Orli Jewellery which arrived today . I have to say the quality is outstanding and it looks so much more expensive than I paid for it . I love Orli Jewellery because they have beautiful items that are a bit more unusual and unique , very well made , attractive and classy . Also , the customer service was amazing . I will purchase from this company again .

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely quality product

Easy ordering, excellent communication and very quick delivery. A lovely quality product, would definitely order again

17 November 2025
Unprompted review

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