Orli Jewellery Reviews 217

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique design of the products, often highlighting the attractive and well-made jewelry. Many appreciate the seamless ordering process and the quick, reliable delivery service, with items arriving beautifully packaged. The customer service is frequently described as exceptional, with staff going above and beyond to assist with requests and ensure satisfaction. However, some customers were dissatisfied with the quality of certain items, describing them as thin, light, and cheap-looking, especially when compared to other purchases. A few people also mentioned issues with communication regarding order status or experienced problems with returns, including having to pay for tracked delivery for what they perceived as poor quality goods.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the beautiful, unique,... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the high quality of the... See more

Order

Users describe positive interactions with order. Many customers praise the promptness of order fulfillment,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great service, great Jewellery and value for money

Wow, I cannot rate the service and communication enough. I ordered an anklet but I didn’t realise that it didn’t have an extension chain on it. I got in touch with Orli customer support and had explained that the anklet would not be long enough and it was for a birthday present. They kindly ask me to send it back with all the relevant information and I have just received it back with a few more links added to ensure the length would be ok. Fantastic all round service. A very happy customer

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Ordered 2 beautiful silver bangles for…

Ordered 2 beautiful silver bangles for xmas pressies placing order was very quick and easy they arrived within a week as promised and tracked delivery well packaged . Will order again from this lovely family run business thankyou so much highly recommend Orli jewellery .

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Really helpful with a personal touch . Delivery was prompt and packaging lovely .
Bought bracelets for my daughters and really happy with them .

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Stunning jewellery …

Beautiful Necklace and matching Bracelet. I am so pleased with my purchase! It came today and I put them on straightaway. They’ve exceeded my expectations. Such good quality and gorgeous design.
Love! Love! Love!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery. Changed my order efficiently as I had made a mistake re one of the birthstones. Very satisfied with their customer care

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing jewellery

Amazing jewellery ! I couldn’t recommend it enough, I’ve none stop been wearing my pieces and love them, I get sooo many compliments they’re beautifully made

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic jewellery, outstanding customer support

I can not recommend this company enough, I had a very minor issue that was very quickly resolved a fantastic customer service team, which these days is not easy to find . The 2 bracelets I purchased are absolutely fantastic a Christmas gift which will be very well received. A thank you to Sandy .

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

I ordered a charm for my daughter’s wedding bouquet and wanted it engraved. I don’t hold out much hope of it coming in time as I’d left it a bit late to order. I paid for next day and sure enough it arrived the following day, engraved, and it’s stunning! I’m thrilled to bits. Thank you so much, I’ll definitely be ordering again.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

I ordered two of the handwriting pieces and they are beautiful and such good quality. Postage was quick and I was kept up to date ony order the whole way through. I would highly recommend Orli and will be ordering again in future

26 October 2025
Unprompted review
Rated 5 out of 5 stars

This company is just the loveliest…

This company is just the loveliest people to deal with, very much what shopping used to be like with the personal touch ,apart from the excelent discounts the customer service always goes over and beyond. Everyone I've dealt with so polite makes you
feel that you want to keep coming back .The jewellery is gorgeous very well priced and presented and great quick delivery. I found this company a couple of years ago and will continue as you really don't get better customer service anywhere. I love the fact that yes you can order on line but you can still speak to someone at the end of the phone.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

I ordered a silver anklet which is gorgeous . It arrived very quickly . Emails to tell me when it was dispatched & when it was going to arrive.
Can't fault the company

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Stunning jewelery

I bought myself the silver chain with my initial, it arrived very quick. I absolutely love it.I was kept upto date with my order and delivery time. I cannot recommend this company highly enough. It was my first time ordering it won't be the last. Thank you

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Love this company 💕

Love this company. Beautiful and affordable pieces of jewellery. Customer service is excellent. I have bought a number of bracelets and necklaces for myself and others. I’ve needed a couple of very minor repairs and Orli have been so helpful. The staff I have communicated with have been so warm, engaging and professional. Thankyou Orli 💕

24 October 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Hi Carol, thank you so much for such a lovely review. We’re delighted to hear how much you’ve enjoyed your jewellery and that our customer service team have been able to help whenever you’ve needed support. It means a lot to know you’ve felt looked after and welcomed by the team. Thank you for your continued support - we appreciate you so much x

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