They charged me an unauthorised auto-renewal for 4 weeks, which I never approved. Now, when I request a refund and cancellation, they are not even providing the right guidance. First, they charged... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Edit: Ornament did reach out and offered a full refund which I thank them for. Therefore I have given them three stars for customer service. The issues with the app are still there but Ornament says... See more
Company replied
It is very complicated to put new exames, many times it goes wrong and responses are different than it should be. i was trusting the analysis 100% but found out not really accurate
Company replied
I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
Company replied
Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.3
Average
450 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useful app
I find the app extremely useful if you are trying to improve your blood work. It has nice graphs to track progress and tips about what might have influenced the current value. I have also used AI analysis and a consultation with a doctor about my values through the app. Both were useful and provided additional advice. Recommendation!
16 May 2025
Unprompted review
Reply from Ornament
Dear Jekaterina Tjukova,
Thank you for your feedback! We're happy to hear that the app has been helpful in tracking your blood work and understanding your results. It's great to know that both the AI analysis and doctor consultation added value to your experience. Your recommendation means a lot to us — we're here to support you on your health journey!
Stay healthy,
The Ornament Team
Really great experience of uploading…
Really great experience of uploading and recognition of markers, fast & smooth. But really hard to get the original documents that had beed uploaded in the cloud. If you want to do it fast, documents are not visible and theres no estimated time to get it to be able to view. The rest is excellent
15 May 2025
Unprompted review
Ornament is a very unique piece of…
Ornament is a very unique piece of software. It performs a critical function in a highly efficient manner. And to the best of my knowledge, it's the only one that does.
14 May 2025
Unprompted review
I like that it's possible to find…
I like that it's possible to find information about my test results in a structured way and track the dynamics over time.
14 May 2025
Unprompted review
Reply from Ornament
Dear Pofwyx,
Thank you for your feedback! We're glad to hear that the structured information and tracking features are helpful for you. Stay healthy and keep exploring your data with ease! 😊
Stay healthy,
The Ornament Team
I can’t stress this enough
I can’t stress this enough, do not waste your money or time. i paid $69.99 for what? i could get all of my information from my health app, and if i wanted a meal plan i’d search one up. it was advertised to help with weight loss, but you have to pay an additional $22 for a workout plan.
2 May 2025
Unprompted review
Reply from Ornament
Dear Mimi,
Thank you for your feedback — we’re truly sorry to hear that your experience didn’t meet expectations.
At Ornament, we understand that it’s possible to find a lot of health information online these days — but not all of it is reliable or trustworthy. That’s exactly why we created Ornament: to bring together only verified, science-based information in one place. Our meal plans are crafted by professional dietitians, and we’re continuously working to improve the user experience while keeping it as safe and effective as possible.
We also know that expectations vary, and we're sorry to hear that the value didn’t match what you were hoping for. Some advanced features like custom workout plans are optional add-ons, and we’re working on making that more transparent upfront.
Stay healthy,
The Ornament Team
They are still refusing to give me my…
They are still refusing to give me my money back.
If I could give this service zero stars I would. I saw an advertisement on social media and I really wanted to try the service since it looked really good. After signing up paying $29.99 I realized that what was portrayed in the ad on social was not accurate to what using the app is actually like. So I never used it the app only for that one day. I tried requesting a refund and canceling through the app but I never received a confirmation. On 4/30 I was charged $69.99 out of no where.
When I reached out to customer service they denied my refund. I am being forced to pay for a service that I cannot use and I have zero intention to use. They are ripping people off with their ridiculous policy. That is how they make money. This company does not want to help people with their health. Ornament simply want’s to scam the public out of money. I don’t recommend this service.
User ID
cf13fb7a-9581-4f41-a5a5-d9b154b4916f
29 April 2025
Unprompted review
Reply from Ornament
Dear Winny Rivas,
Thank you for reaching out. Thank you for providing the ID. We have reviewed your request submitted to our support team. We would like to remind you that, in accordance with our Refund Policy https://ornament.health/en/legals/wl-refund-policy, recurring payments such as subscription renewals are non-refundable. Additionally, a cooling-off period does not apply to non-refundable products and services. For this reason, we’re unable to process a refund in this case.
As this matter has already been fully reviewed and addressed over the past several days, please note that we may not be able to provide further responses regarding this particular issue.
Thank you for your understanding.
Stay healthy,
The Ornament Team
Rename your app to SCAM would be best
Great if you're looking to engage a scam and fraud. The clickbait ads somehow sign you into a 12 month subscription before you've received their PDF document for a "health plan" which isn't personalised. Archaic considering you're meant to download their app. If i wanted a health plan in PDF, I'd use ChatGPT. I reached out to query why I had another expense, when I only wanted to sign up for the 14 day trial within the first 24 hours. They send me templated scripts to basically get them out of refunds, despite their ads promoting money back guarantee. False advertising. ACCC should shut these scammy online businesses down. Still waiting on a resolution, but won't hold my breath.
12 May 2025
Unprompted review
Reply from Ornament
Dear Luise,
Thank you for your review! We're sorry to hear that you've had a negative experience with our app. We are always striving to improve the quality of our service and appreciate your feedback. Let us look into your case. To do so, I’ll need your ID to check your support request and help resolve the issue.
Here’s how you can find your User ID:
1) Open the Ornament app.
2) Tap the “More” button at the bottom of the screen.
3) Scroll down — you will see the app version and your User ID listed there.
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8.
Please share your User ID here, and we will investigate the issue promptly.
Stay healthy,
The Ornament Team
Like that my test results are stored in…
Like that my test results are stored in one place and the app even provides explanations in a different language. I’ve been using the app since the beginning of may 2025.
2 May 2025
Unprompted review
Reply from Ornament
Dear Nathaniel,
Thank you for your review! We're glad the app helps you keep all your test results organized and provides explanations in your preferred language. We hope it continues to be a helpful tool on your health journey!
Stay healthy,
The Ornament Team
TOTAL SCAM!!
TOTAL SCAM!!! Do not use this worthless company.
I decided to try out the app after an advertisement. First of all you don't get any of the benefits it advertises unless you go premium
I cancelled by emailing them and asking for a refund.
I think I have sent them about 4 emails because they keep ignoring what I am saying either that or their customer support team can't read English
I feel like I am going around in circles with them all to just cancel by subscription (which doesn't make it obvious it is a subscription when you are signing up) and get a refund!!!
10 May 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your review!
To help us investigate further, could you please provide your User ID? This will allow us to locate your request and review it carefully.
Here’s how you can find it:
1) Open the Ornament app.
2) Tap the “More” button at the bottom of the screen.
3) Scroll down — you’ll see your app version and User ID listed there.
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8
Stay healthy,
The Ornament Team
Health monitoring
Hi
The app is really awesome, it helps with the monitoring of health.
10 May 2024
Unprompted review
Reply from Ornament
Dear Andrew Sado,
Thanks a lot for your kind words — we’re really happy the app helps you with health monitoring. Stay healthy and keep using the app to track your progress!
Stay healthy,
The Ornament Team
Gonchik Tsymzhitov
I use quite often Ornament, to track family analysis and smart watch data.
As result, I can see great aggregation and robust analysis.
Also, easy to share info with doctor or show anamnesis if something happened.
Highly recommend to use it
28 April 2025
Unprompted review
Reply from Ornament
Dear Gonchik Tsymzhitov,
Thank you for your feedback! We are pleased to hear that you find Ornament useful for tracking family health data and smart watch metrics. We greatly appreciate your recommendation and look forward to continuing to support your health management needs 🧪
Stay healthy,
The Ornament Team
Best spent money on an app!
I have been a user for many years keeping mine and my family’s examinations.
No need to send a ton of papers to the doctor just show on the app or just a link of the examinations along with a history of examinations of the past years. In at least two serious cases the doctors asked me to see the historical record of them, backed up by the e photos of course with just a click.
I would love to be able to save examinations that I have on cd’s. Hope to see that feature someday.
8 May 2025
Unprompted review
Reply from Ornament
Dear George L,
Thank you very much for your detailed feedback and for being a loyal user over the years. We are glad to know that the application has made it easier for you to store and share important medical information, and that it has been helpful in serious situations by providing quick access to historical records and examination images.
We will forward your suggestions to our development team!
Stay healthy,
The Ornament Team
Fast decode of medical data
Fast decode of my health data from pdf documents and photo. One place to save my analysis and other medical documentation.
But please add ability of set main wallpapers without shadow of peoples 🙏🏻🙏🏻🙏🏻
7 May 2025
Unprompted review
Reply from Ornament
Dear Liza,
Thank you for your feedback! We’re glad to hear you appreciate the fast decoding of medical data and the convenience of storing all your health documents in one place. We’ll definitely pass your suggestion about wallpapers to our development team. Thank you for helping us improve!
Stay healthy,
The Ornament Team
Many metrics can be tracked directly…
Many metrics can be tracked directly from the phone, and Apple Health can also be connected
6 May 2025
Unprompted review
Reply from Ornament
Dear Natalia,
Thank you for your review!
We’re glad to hear you’re making use of the ability to track various metrics directly from your phone, as well as the integration with Apple Health.
Stay healthy,
The Ornament Team
Not what they advertise
In Canada, we have a contract law that allows 10 days to change your mind. Apparently, if you are in the business of ripping people off online, your own company policy can ignore it. Whatever. I will continue to tell everyone I meet to NEVER trust this company as they are falsely advertising a product that does not deliver anything other than an app that tries to sell me lab tests.
I purchased and downloaded this app. After trying to set it up, I realized this is not what I understood in the advertising. Immediately provided copy of receipt, cancelled subscription and requested refund. Apparently, I needed to prove that it was not working by using it for 14 days and sending screen shots? Wtf? Why can't these scamsters just stop ripping people off? It's just like returning an unused item to a retailer. It's not right, take it back and refund me!
4 May 2025
Unprompted review
Reply from Ornament
Dear Kirsteen Anderson,
Thank you for your review!
To help us investigate further, could you please provide your User ID? This will allow us to locate your request and review it carefully.
Here’s how you can find it:
1) Open the Ornament app.
2) Tap the “More” button at the bottom of the screen.
3) Scroll down — you’ll see your app version and User ID listed there.
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8
Update 11/05/2025:
Hello! In order for us to process your refund, you need to meet the conditions outlined in our policy. Please contact our support team for assistance.
You can review the refund policy here: https://ornament.health/legals/wl-refund-policy
Stay healthy,
The Ornament Team
I cancelled my subscription and was…
I cancelled my subscription and was still charged after the fact. Start free trial on 9/13/24 I cancelled on 9/14/24 and was charged on 9/16/24.
16 September 2024
Unprompted review
Reply from Ornament
Deana Wren,
Thank you for your review!
To help us investigate further, could you please provide your User ID? This will allow us to locate your request and review it carefully.
Here’s how you can find it:
1) Open the Ornament app.
2) Tap the “More” button at the bottom of the screen.
3) Scroll down — you’ll see your app version and User ID listed there.
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8
Stay healthy,
The Ornament Team
A good health app
A good health app, but I would suggest adding physical body parameters in addition to height and weight.
2 May 2025
Unprompted review
Reply from Ornament
Dear Katharina,
Thank you for your review! We're glad you find Ornament a good health app. We appreciate your suggestion — we’ve passed your idea on to our developers. Adding more physical body parameters is definitely something we’re exploring to improve the experience.
Stay healthy,
The Ornament Team
HUGE SCAM
Like another person stated. I quickly realized this wasn’t for me after signing up for the free trial. I was then charged $70 as a renewal and they are refusing to give me my money back despite this fact. My “renewal” started yesterday, the day I asked for the refund, and they still refuse it. I could not think of a worse company or a bigger waste of time.
1 May 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your review! We are very sorry that you had such an impression of our service. We understand how frustrating it must have been to experience these issues, and we truly regret that you feel this way.
To help us investigate further, could you please provide your User ID? This will allow us to locate your request and review it carefully.
Here’s how you can find your User ID:
1) Open the Ornament app.
2) Tap the “More” button at the bottom of the screen.
3) Scroll down — you will see the app version and your User ID listed there.
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8.
Please share your User ID here, and we will investigate the issue promptly. We assure you that your concern is important to us, and we are dedicated to resolving it to your satisfaction.
Stay healthy,
The Ornament Team
SCAM!!!
SCAM!!!! DO NOT WASTE YOUR $$. Does not do what it advertises. You need to upgrade in order to have access to all the panels you need to even get your refund. I contacted immediately after realizing this wasn’t something that I would use as it was different than advertised and they refuse to refund- stating I need to fulfill all requirements - which require me to pay more $$! Also- they get you to upgrade upon signing up, lots of additional charges for absolutely nothing
28 April 2025
Unprompted review
Reply from Ornament
Dear Jamie Capobiancol,
Thank you for your review! We are very sorry that you had such an impression of our service. We understand how frustrating it must have been to experience these issues, and we truly regret that you feel this way.
To help us investigate further, could you please provide your User ID? This will allow us to locate your request and review it carefully.
Here’s how you can find your User ID:
1) Open the Ornament app.
2) Tap the “More” button at the bottom of the screen.
3) Scroll down — you will see the app version and your User ID listed there.
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8.
Please share your User ID here, and we will investigate the issue promptly. We assure you that your concern is important to us, and we are dedicated to resolving it to your satisfaction.
Stay healthy,
The Ornament Team
Unfortunately I searched for the info late …
Unfortunately I searched for the info about the company after I had subscribed, (never doing it again) and was surprised to see many negative comments.
I subscribed to the app 2-3 hours ago only to discover that the app did not have the info they claimed to have built for my profile (and in the end what I hoped for).
In one of their emails they send, they stated that they will renew the subscription at $69,99!! (I subscribed for 3 months at $29,99) AUTOMATICALLY and when I tried to cancel this in their app the button that says cancel takes you to a webpage BUT DOES NOT GIVE YOU ANY OPTION TO CANCEL and was very frustrated! And every step that was offered had to do into giving more and more money!!
They contacted me a while ago and we conversed finally to saying that there was an unknown reason why I didnt get the guide and the meal plan and provided a link to that. I told them to have the automatic renewal stopped and informed me that they indeed have cancelled my subscription (hopefully they did and will not see a surprise fee in my credit card in three months).
I requested a refund and they asked for some things I have to do/fulfill in order for me to be liable but I am not intrested as I have distrusted the app and the company altogether by the whole incident and prefer to be refunded.
They just contacted me saying that I do not meet the criteria for a refund and declined my request. They offered some alternatives (like an extra free month) but do not want to engage again as I have distrusted them altogether.
Again I have regretted I was so fast into believing in something before searching and paid spontaneously.
UPDATE 03.05.2025
In you first reply you said and I quote “It's unfortunate that people are often more inclined to share negative experiences rather than positive ones, which can create an imbalance in the overall feedback.” An insulting reply to MY personal belief, since you know nothing about what I am or I am not inclined to do.
Have you actually read my review? I have put my personal actual experience including positive and negative facts (like the fact that you said the automatic renewal was cancelled or that you contacted me a while after I bought the app to resolve the issue) and I am NOT inclined to share negative experience only as you state.
The sole reason I have not replied to your email is that after I conversed with your representative on WhatsApp, refund was denied to me because I didn’t fulfill your criteria (7 days trial etc) and since that is the case what more can we say? I specifically said I lost confidence in the app, distrusted the company and do not want to engage in any way.
UPDATE 03.05.2025 (2)
----------------------------
My opinion still is that I should be more careful in what I am engaging in, even something looks attractive and I should be reading for people's feedback always with a discerning view of course for malicious comments.
BUT
Because I like to be truthful and honest, in support of them, late in the day (03.05.2025) they reached me by email saying they will be accepting my request to refund and that the money would be refunded back in my account within 5-10 days, which THEY DID REFUND me.
29 April 2025
Unprompted review
Reply from Ornament
Dear Marina HadSal,
Thank you for your review! We are very sorry that you had such an impression of our service. We understand how frustrating it must have been to experience these issues, and we truly regret that you feel this way.
It's unfortunate that people are often more inclined to share negative experiences rather than positive ones, which can create an imbalance in the overall feedback. That said, we take your concerns seriously and would like to look into your situation in more detail.
To help us investigate further, could you please provide your User ID? This will allow us to locate your request and review it carefully.
Here’s how you can find your User ID:
1) Open the Ornament app.
2) Tap the “More” button at the bottom of the screen.
3) Scroll down — you will see the app version and your User ID listed there.
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8.
Please share your User ID here, and we will investigate the issue promptly. We assure you that your concern is important to us, and we are dedicated to resolving it to your satisfaction.
Update 03/05/2025
Hello! We sent you an email on May 1, 2025, to the address you provided, but unfortunately, we haven’t received a response. We’d really like to help resolve the issue and would appreciate hearing back from you!
Update: 03/05/2025 (2)
Hello! It seems there was a slight misunderstanding. The response — "It's unfortunate that people are often more inclined to share negative experiences rather than positive ones, which can create an imbalance in the overall feedback." — was meant to address the comment: "Unfortunately I searched for the info about the company after I had subscribed, (never doing it again) and was surprised to see many negative comments." It wasn't intended as a personal criticism or to upset you.
We found the email address associated with your account and have issued a refund. Thank you for reaching out and letting us know about the issue
Update 13/05/2025
Hello! Yes, we have reviewed your user journey and refunded your payment. Thank you for updating your review. We understand that your experience was negative, and we hope you'll reconsider your rating of our service. In any case, we're glad we were able to resolve the issue.
Stay healthy,
The Ornament Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.